Global Shipping Hub lack of response

[cake4u62]

I accidentally transposed labels on two packages, one going to CA and one going international through the Global Shipping Hub. I contacted eBay customer service by phone as soon as I realized this and the representative said it looked like the international package was still at the hub. She said she couldn't call them but would email the information to them. I didn't receive any additional update that day so I called again the next day and got the same response but still no additional information. I'd sure like to get the item back ASAP so I can get it to the rightful buyer. I apparently can't call the shipping hub and the eBay reps said they can't either. They have to email them and I guess hope someone checks email. This seems so primitive, slow, and utterly lacking in customer service. Does anyone have any tips?

[stainlessenginecovers]

The hub gets 1000s of packages a day and to have someone on the 'phone' waiting for someone to call because of an error is NOT something this place is built for. You will probably never hear back and that package is on it's way to Australia (or wherever) and you will hear about it later. The good thing is, if the buyer is unhappy (the EIS customer), EIS will handle refunding the buyer. The 'other' buyer, you should probably just refund their purchase and be done (unless quite valuable, then ask them to 'refuse' package and do not open, you will get it back (but still refund that customer)

[pjcdn2005]

As @stainlessenginecovers  said, the hub is not set up to interact with customers.  They accept packages and then send them out, I’ve never heard of them looking for packages that were sent there by mistake. You will probably will never see that package again as it will likely be sent to the address on the label.

[12345jamesstamps]

Both buyers need to be notified ASAP.

Do you care about feedback? If not, then do what others say here.

'EIS customer'...do they need to return item for a refund? to eBay? if yes...then.

I would refund both buyers and take a loss...and tell them keep the items.

We should never expect a buyer to re-ship something out that is our mistake(s).

[simba6]

I would just refund both of your buyers right away.    You could make the one in CA  return it for a refund.  But, unless it's a high value item, I would just refund.  Less likely to receive poor feedback.   No real way to recover that package from the hub.

I see you did sell some high priced items, bummer.

[stainlessenginecovers]

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@12345jamesstamps wrote:

Both buyers need to be notified ASAP.

Do you care about feedback? If not, then do what others say here.

'EIS customer'...do they need to return item for a refund? to eBay? if yes...then.

I would refund both buyers and take a loss...and tell them keep the items.

We should never expect a buyer to re-ship something out that is our mistake(s).

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@12345jamesstamps that went without saying....so I didn't; just too obvious.