Getting defects removed then not your fault

[punkpo]

Recently listed an item. It sold. We shipped it. End of story so we thought. 8 days later 3 more of the exact item sold in a 12 hour period. This baffled us because we had already sold snd shipoed this item. Looked into it and it said we had a total of 1234 of this item. Never even touched the quanity tab when listing because we only had one. So we canceled the 3 items and called ebay to fix it. We had spoken to them via online chats and in person for 2 weeks now and we keep getting told the 3 defects from cancelling these items wont be removed. We never entered a quantity higher than 1. There seems to have been some kind of glitch and said we had 1234. Everytime we speak to a customer service agent (who is outside the US btw) they tell us they will “go to bar for us to get this removed” then we get the denied email. These defects put us at “below standard” which ruins a person.  There has to be a way to speak to someone who can actually help us. You used to actually speak to someone who could help you. Now it’s just a run around. Any advice would be so helpful. And yes we realized after we cancelled the items there was a better way to fix it but didnt know then. 

[punkpo]

Ended it right after the “extra” ones sold. Until then we had no idea the listing was live with apparently over 1230 available. 

[lacemaker3]

The listing was set up as a multi-quantity listing. Obviously, that was not your intent, so it must have been done by mistake. But that is what it was.