Getting defects removed then not your fault

[punkpo]

Recently listed an item. It sold. We shipped it. End of story so we thought. 8 days later 3 more of the exact item sold in a 12 hour period. This baffled us because we had already sold snd shipoed this item. Looked into it and it said we had a total of 1234 of this item. Never even touched the quanity tab when listing because we only had one. So we canceled the 3 items and called ebay to fix it. We had spoken to them via online chats and in person for 2 weeks now and we keep getting told the 3 defects from cancelling these items wont be removed. We never entered a quantity higher than 1. There seems to have been some kind of glitch and said we had 1234. Everytime we speak to a customer service agent (who is outside the US btw) they tell us they will “go to bar for us to get this removed” then we get the denied email. These defects put us at “below standard” which ruins a person.  There has to be a way to speak to someone who can actually help us. You used to actually speak to someone who could help you. Now it’s just a run around. Any advice would be so helpful. And yes we realized after we cancelled the items there was a better way to fix it but didnt know then. 

[brightlightbookseller]

Did you do "Sell Similar"?  It's possible the original listing had that quantity if so, and you just didn't see it because you weren't looking for it.

Probably no way around the defects if you can't get eBay to do it, but if you haven't spoken to them via Facebook or Twitter, those reps are better able to help in many cases.  I always use https://facebook.com/eBayforBusiness

[lakefor94]

@punkpo 

Your only shot might be a USA based employee via Facebook, try eBay for Business on Facebook 

https://www.facebook.com/eBayForBusiness/

Good luck as they rarely remove defects these days.

[punkpo]

It was a vintage fishing reel.  Has to be a glitch.  The quantity was 1234.  Even if we used a sell similar which I didn't 1234 is a strange sequential number.  Had to be some kind of glitch. 

[golfingaddict]

Do you have an item number for the original listing?  I have some ideas but I want to look at the listing to see if it fits my suspicions.

[brightlightbookseller]

Was it this one? https://www.ebay.com/itm/166650264261

I don't see a quantity listed which means it should have been 1, so yes, that is very odd.  Hopefully eBay can sort it out for you, definitely contact them via Facebook!

[nickelsanddimes2015]

Ive had several items I have sold and are now listed with like 17 qty or 22. It's ridiculous.

[punkpo]

Item number is 22-11338-02089

[brightlightbookseller]

That's an order number, based on the formatting, which we can't look at.  We'd have to have an item number, which won't have dashes in it.

[punkpo]

My bad. Here ya go. 

156120160487

[lacemaker3]

Here's the purchase history for that listing, which does confirm 4 items sold in total. The original listing has been revised, but the quantity was never changed. So it was always a multi-quantity listing.

https://www.ebay.com/bin/purchaseHistory?item=156120160487

[ebooksdiva]

That listing says you sold 4 and have more than 10 available. 
Looks more like user error than a glitch to me.

[evry1nositswindy]

Hopefully you ended this listing.   

[punkpo]

It was never a multi quantity listing. We had one item. Listed one item. Shipped one item. Never entered a quantity more than one. We only noticed the quantity of 1230 when 3 more sold 8 days later. 

[punkpo]

Not user error at all. In no way would we list one item that we only had one of and then say we had 1234 of them.