09-15-2019 01:58 PM
The policy change last March that fixed pricings can only be set as good until cancelled is a MAJOR hassle and is costing me money. eBay obviously made the change so they can charge us relisting fees if we don't constantly monitor our listings and manually end them before they are relisted. I don't have time to do that because I travel constantly. I also list items at different dates so I'd be on eBay all the time monitoring items to make sure they aren't relisted unless I want them to be.
One of the benefits of posting fixed items previously is I could "list it and forget it." Then at the end of the month or when new free promotions popped up I would log in and relist items. Now I can't do that. The changed policy makes no sense except that eBay wants to earn millions from fixed item sellers who forget to end items that then get relisted and charged fees.
I've also noticed that my sales have dropped since the policy change. I can't tie that into the change directly but it must have something to do with it. Anyone else notice that?
I called customer service about it, but as usual they basically said "Sorry, nothing we can do about it." I asked if there was a direct line or way to voice my complaints to people who make these policy changes and he said no. I then asked if any other sellers are complaining and he said very few. But looking in these discussion boards and online elsewhere I have seen a LOT of people complaining.
This is just another in a long line of policies that punish sellers to benefit eBay.
09-15-2019 02:11 PM
I'm on the road a great deal, too, and it makes no difference. Unless I'm out of cell phone/wireless range, I spend a minute or two checking listings that will lapse that day and end them if I so desire. If I think I'll be out of cell phone range for a while, (do a lot of hiking in the high mountains and bike riding in remote areas) I simply end them for that period of time, or change my handling time to 5 days or whatever.
After all, don't you need to pack sales and communicate with your buyers and prospective buyers on a daily basis? That's a good time to make a quick check. I couldn't 'set it and forget it' - I'd lose my living.
09-15-2019 02:17 PM
09-15-2019 02:39 PM
09-15-2019 02:52 PM
09-15-2019 07:25 PM
If you are using the Seller Hub, just add a Start Date and an End Date to your columns and sort by END DATE. You can quickly look at your Active Listings to see which ones you might want to end before they roll over.
09-15-2019 08:09 PM - edited 09-15-2019 08:10 PM
I agree with a lot of what you're saying, but charging $10.99 to ship a comic book likely isn't helping your situation either. You also don't have predictable shipping rates, they are all over the board. One listing states $10.99, others $4.99, $8.99, etc. You're scaring buyers away. I just can't see buyers wanting to pay such high rates for shipping.
Buy your labels, mailers, etc, wholesale, they're pennies on the dollar this way. Its also one of the benefits to having a store subscription, you get $50 each quarter to spend on free shipping supplies. I just got 50 boxes and 100 bubble mailers for free from ebay.
And I would agree that ebay made the change to GTC to benefit themselves and not sellers.
09-15-2019 11:48 PM
It is common for the sellers that are upset with this change to feel it is a "money grab". I'm not sure why, but they do. The vast majority of the sellers that are having trouble with this change are those that ship no more than their free allotment of listings allowed each month. So if that is how you run your business, then you aren't going to be paying more next month when your listings renew that haven't sold because you have your new month of your free allotment of listings.
So the key to resolve the problem of wanting to list more is to sell more. The more items you sell, the more available listings you have from your free allotment next month. Without a store you have 50 free listings per month. You can track how many are available at any given time by looking at your Seller Hub.
Looking at how you are listing now and improvements that you could make may help you sell more of the items you currently have listed. If your willing to get some suggestion on how you may be able to adjust your listings a bit in the hopes of getting more sales, just let us know that this is something you'd like to entertain.
There are ways to work with the GTC issue. I know it can be very hard. But it is what this site offers, so if you want to sell here it is what we all must deal with. GTC has been around for years and it is highly likely that even before it became mandatory for fixed price listings, the majority of sellers were already using them for years. You can survive this. You may have to restructure the way you want to sell a bit, but it most certainly can be done. And who knows, once you adjust, you may just like it.
09-16-2019 12:13 AM
@disneyshopper wrote:If you are using the Seller Hub, just add a Start Date and an End Date to your columns and sort by END DATE. You can quickly look at your Active Listings to see which ones you might want to end before they roll over.
Yes. This will give you a run-down for the next several days if you'll be traveling. On a daily basis, you can even just check the "listings ending today" and there they are, with the time still to go until they end. Run down the list - I usually have 20-30 ending in a day - make your decision, and you're done.
09-16-2019 07:35 AM
I think about eBay in the 90's, it was simple. One page of form to fill out, easy and not super complicated. Fee was clear and was tiered based on item price-aka you have more profit on a higher priced item so it was fair, and was less than half what we are charged now. My issue is being charged sneaky fees-GTC for instance, I looked back and realized (we have three stores) that we have been charged insertion fees a bunch of times since March. Also, being charged final value fee on shipping-when a lot of time my shipping is more than what eBay calculated (some times their calculator is off) and also USPS just went to DIMM rates so if your item is larger than a cubic foot you are charged dimensionally. I was just charged 49 lb. rate for an 11 lb. package-but item was listed prior to the change happening and I got really uncharged for the shipping. Then, eBay is debiting your account for returns-"I just didn't like it". So why am I paying 20.50 to ship the item back to myself because you just didn't like it....there are no rights for sellers anymore. So I closed one of the stores, and this morning we made the decision to close store #2. We are going to Mercari. I was doing decent business but the profit margin is whittled away by eBay's greed and I'm done with being nickel and dimed by them. I actually feel free now, with Mercari your flat 10% comes out of every sale, and money is direct deposited so no dealing with Paypal and eBay's sneaky month end invoices. Now to get eBay to just lose my credit card number altogether..
I actually asked rep on the phone, "If my listing was put up and says 'Good Until Cancelled' then isn't it false advertising for it to end in 30 days and me to be charged an insertion fee again?" She had no answer for that. She did say she gets calls all day long from people who are equally unhappy, and a lot are boycotting and closing their stores altogether like me. If even 10% of sellers with 30k-300k worth of yearly sales is doing this, then their idea of tacking on sneaky .30 cent fees to their small sellers who don't have time to baby-sit their listings is not going to make them money. It's quite literally making sellers mad. Enough fees. Enough is enough! I'm so happy to be done with eBay, Mercari has a MUCH better platform and pictures load lightning fast, there's no hidden **bleep**, all your listings can be done by voice to text-I can literally list fifty things a day. Easy. Five things in fifteen minutes. It's really nice. Flat 10% fee. NO insertion fees of any kind. Open notification as to exactly what you will make on each listing and what they will take. Also, three day notification policy-no 30 day returns or Paypal chargebacks. Once buyer rates you and you rate them, your money is freed. I've listed stuff in spare time and made $400 in like a day. It's really good. Try it out!
09-16-2019 07:58 AM
I'm surprised someone hasn't developed a program (for a nominal monthly fee of course) that would automatically end the listings for sellers.
09-16-2019 08:12 AM
Hi, Fern. Months ago a lot of discussion about Turbo Lister being retired (hasn't happened yet, I think), people were asking for alternatives to Turbo Lister...it was either SixBit or another 3rd Party (Wonderlister?) listing programs that said they were adding that feature. My program, AW2000, hasn't done that yet, but he says it is in the works. So evidently it can be done IF you to use a 3rd party program.
09-16-2019 08:15 AM
@abfabvintage wrote:
Hi, Fern. Months ago a lot of discussion about Turbo Lister being retired (hasn't happened yet, I think), people were asking for alternatives to Turbo Lister...it was either SixBit or another 3rd Party (Wonderlister?) listing programs that said they were adding that feature. My program, AW2000, hasn't done that yet, but he says it is in the works. So evidently it can be done IF you to use a 3rd party program.
Thanks, that's probably the route some sellers need to go. I think attacking ebay is a no win situation, so if I was being charged due to not ending listings, I would look into one of those. It's usually easier to solve problems ebay causes us by figuring them out ourselves.
09-16-2019 09:19 AM
If people feel like they are being charged and treated fairly, then of course solutions can be had-like to set alarms for yourself to end items and re list them at certain dates during the month. For me and others it doesn't make sense to host an eBay store any more and that's okay! I'm not sure why I ever think that any of the policy changes will be heard by community and revised, they aren't, they are quite literally only made even worse, more complicated and/or more costly. I think eBay has too much "stuff" to wade through now, and I'm far too busy to re-learn and deal with constant changes and revisions. I am not sure why so much complication is put into what is simple: List, sell. The end. I don't need a thousand gimmicky things but maybe others do. It's kind of like the smartphone. I just need it to do a few tasks, but I know it can also go underwater and has a million apps available. To me, that just confuses the real focus. So if eBay works for you, great! With a small profit margin-eh..it doesn't make sense for us. I am seeing a huge spike in sales with Mercari so this was the appropriate solution for us, obviously. As I was typing this, I sold two items on Mercari.
09-16-2019 10:10 AM - edited 09-16-2019 10:11 AM
@fern*wood wrote:I'm surprised someone hasn't developed a program (for a nominal monthly fee of course) that would automatically end the listings for sellers.
I believe they have. Sixbits.