Free Returns

[auctionsales13]

Who in the seller community plan on leaving Ebay For another sales platform because of the "FREE RETURNS POLICY"?  Lets start a list who you plan to replace Ebay with.....Go......

I'm Going to Shopify.  Good riddins to Ebay!!!!

[bonanza125]

@atle81 

You are an expert. There is a high chance that the buyer you deal with isn’t an expert. EBay will side with the buyer if the part isn’t the correct part they need. I had parts sitting for years and finally found buyers just to have parts returned cause it didn’t fit what they needed. Out shipping cost up and back. This happens and EBay will say it’s part of the business.  

[autosol15]

This is frustrating for me.    I sell auto parts and nearly every return request I get is due to the buyer failing to read the description where I put VERY detailed information about fitment, especially in cases where eBay's catalog / compatibility thing doesn't break down applications well enough.   For 4 years, I did not accept returns unless the error was my fault (miscataloged, misboxed, etc...).   If the error was on the buyer, well...they should have read the description.   No returns.  

This policy has worked well for me.  

Now they are forcing us to be like Costco or Amazon.   Many of us are small businesses without the capital to eat returns all the time like the big corporations.  

I'm forced now to comply, but I will monitor things and raise prices accordingly to cover whatever extra costs I'm forced to incur over this stupid new policy.

[bgt_masters_of_tiki_d]

I read people write that all the time on here but rarely ever sell the same type of items they are comparing themselves to. If your return rate is routinely under .5% I highly doubt you sell strictly parts.

Selling what you sell and selling parts is completely different and not even in the same stratosphere comparatively. People buy the wrong parts, misdiagnose the issue so keep throwing parts at the problem until they get lucky, or they give up on the project and want to return the parts. Not to mention some parts are very heavy/large and cost a good amount to ship. Offering free returns on parts is business suicide.  

[krazzykats]

If your listings are P&A eligible, then eBay may subsidize your return costs.

Parts & accessories return policy | Seller Center

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[albertabrightalberta]

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@kensgiftshop wrote:

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@jonathanbrightlight wrote:

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@kensgiftshop wrote:

Do they allow you to put off site contact information in your listings?

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Definitely not. I didn’t see any in their listings, but I didn’t check many.

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They have their business card in some of their photos.

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And the profile picture in their listings has the website and contact info, definitely a no-no.

[chapeau-noir]

I was simply annoyed by someone eliciting information and then ending it with "Go...."  It's just...silly. 

[gurlcat]

Well it tracks with 'good riddens' so at least they're consistent.