Fraudulent Purchase with intention to scam a seller

[bridal-ice]

I have been selling on ebay for some time , A buyer purchased a necklace on 12/8/24 , 

each shipment is photographed in detail . the buyer reached out with an alarming email and an image of a torn necklace. I requested an additional images to verify my item . The buyer was silent . The message was with the intention to dispute the payment via pay pal and to show pay pal that she is trying to resolve the issue with the seller . The image she sent upon a close up clearly was not the item shipped . The buyer remained silent did not want to provide more images or even file a return request via ebay . The Dispute let us upload few images which was difficult because the images needed to be cropped . 60 Days passed and the bank aka Pay Pal ruled in the scammer buyer behalf !!! HOW CAN IT BE ??  I was in shock , ebay gave us an order to ship and item to a buyer who 100% clearly engaged in a scam. I called ebay and I spoke with one rep who offered me $20 for the shipping . I later called ebay and I was notified that I can file an appeal by phone. This buyer also was able to leave a feedback ! as if she was a victim of some kind and she got to keep my item and also money I am upset and frustrated and I will inform pay pal via writing of their action, I also had to start from scratch and to inform ebay of the decision of not protecting me as a seller . This was also not the first time in may of last year another scammer attempted to do the same . I feel the last 2 years ebay is easy on the buyer who are clearly hurting sellers .I also cancel orders when I suspect the buyer has no good intention and this is not helping as well .

[monica-sells]

It may serve you well to initiate any type of legal action to support your appeal......

...

it is pretty simple to pursue a police report or a small claims affidavit depending on the scammer's city/state of residence. Either filings will notify the scammer of the filing and you include that in your appeal.

[rwybooks]

File a USPS fraud claim.

[adamcartwright]

@gurlcat 

Came here to say that. All of us sellers must be diligent about reporting these abusive buyers. 

[bridal-ice]

usps can only help if the person sent an empty box , or claimed they didnt receive the shipment 

she received it so it became a type of a civil situation. It's pay pal which is to be blamed and the people that were handling the payment dispute . They should have pointed out the necklace is to the item the seller sent 

its really weird . Anyway I have to go through so many phone calls and so many channels for this scammer . 

to be exposed . 

[adamcartwright]

@bridal-ice 

You can also file a report with the FBI's Internet Crime Complaint Center.

[monica-sells]

I believe ebay has to handle your dispute (chargeback) with Paypal (re: chargeback, unrelated to the civil aspect), which is why i suggested arming yourself with "anything" official (indicating you are sincere about what you sent) and the buyer tried to perpetrate fraud on you with your appeal to ebay.

If that fails, then you include paypal in your complaint

[luckythewinner · Accepted solution]

HOW CAN IT BE ?

Pictures do not prove what you sent. If they did, scam sellers would picture a Rolex and mail a Timex and eBay would have gone out of business ages ago. 

Since eBay introduced the Money Back Guarantee for buyers, there is a risk of fraud with every eBay transaction. IMHO sellers need to constantly assess whether they are willing to shoulder that risk. 

[bridal-ice]

 I actually don't agree with you ! images recorded is more than necessary and helpful 

Also sellers earn credibility ! There is a history for each seller , on 12/9/24 I photographed all the shipments did I know she is a scammer ? did I know on 12/30 she will send an email with some sob story ? also her story is shady a necklace doesn't get torn just like this ?

IMAGES are cubical and essential ! 

This buyer also has a history of claims against her! and a shady background and she was shopping 

Can I assume that you as a seller will not ship as described ? 

again SELLES EARN CREDIBILITY 

I will be out of business if I don't sell as described and I URGE EVERY SELLER TO TAKE IMAGES 

I STARTED MY CAREER IN BRINKS DIAMOND AND JEWELRY TRUST ME I UNDERSTAND FRAUD 

I am just not pleased with ebay system 

[bridal-ice]

every case I had in which a buyer tried to switch my item , IMGES WERE THE ONES THAT helped me win each return case that was fraud so 100% wrong . no one in the world will ship and take images for every shipment and I DO !! AND I ALSO HAVE THIRD PARTY CERTIFICATION on items over $500 so this is none sense 

[bridal-ice]

In 2012 I had a retail store ship me an empty box ! The box needed to contain $40K worth of 2 diamonds at the weight of 2ct each! This is when I was dealing with wholesale diamonds . When I called the FBI they said he value is under 1 MILLION . I was able to retrieve 23K out of $40K and his is wholesale cost . I was lucky because he thief made a mistake ! in which I was able to go after hime without a lawyer . You see he was greedy . He wanted to steal and he wanted to collect insurance . This is when I learned that anything under 1 mill the FBI is not interested .

Anyway she did not get away with this theft! , and if she did all sellers have to worry that all buyers have to do is dispute a payment with pay pal and all sellers deserve protections . 

I also have a confirmation that  I reported her for FRAUD 

[bridal-ice]

I sent you the info and the images . ebay does not permit more messages directly only tomorrow 

regarding the communication . Scammers are also entitled to privacy but not to scam and she revealed her user name on ebay 

[albertabrightalberta]

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@bridal-ice wrote:

Images recorded is more than necessary and helpful 

Also sellers earn credibility ! There is a history for each seller , on 12/9/24 I photographed all the shipments did I know she is a scammer ? did I know on 12/30 she will send an email with some sob story ? 

IMAGES are cubical and essential ! 

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You're certainly welcome to take pictures but they're useless when it comes to ebay. Ebay doesn't accept or compare pictures when it comes to disputes.

• Pictures can be photoshopped.
• Ebay doesn't know whether the item shown in the listing is really the item you sent to the buyer. 
• They don't know whether the buyer's picture is the actual item received or if the buyer broke it or did a switch. 

For these reasons, ebay sides with buyers when claims are made. 

If you wanted to spend the time and money, you could sue the buyer in small claims court and use the pictures to plead your case. The judge may accept the pictures or they too may question whether they represent the actual item too. 

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@bridal-ice wrote:

every case I had in which a buyer tried to switch my item , IMGES WERE THE ONES THAT helped me win each return case that was fraud so 100% wrong . no one in the world will ship and take images for every shipment and I DO !! AND I ALSO HAVE THIRD PARTY CERTIFICATION on items over $500 so this is none sense 

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I'd love to see evidence that ebay EVER accepted pictures from a seller to decide a case in the seller's favor. 

I don't believe it happened on ebay.

[gurlcat]

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@bridal-ice wrote:

If you take a closer look you can see its not the same , The 925 Sterling silver is not suppose to be flat its cabled

The weight needs to be near 10 grams 

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But why do you think this is the 925 sterling side?  Because it doesn't look shiny yellow like in your photo?  To me it looks like the GOLD side, just taken with a lousy camera and no skills, from too far away. There is so much contrast the color got washed out.   But even with that, I believe I can see a difference in hue between the chain and the heart.  The heart has slightly more warmth. 


And sorry if I missed this, but how do you know that broken necklace doesn't weigh near 10 grams? 

In any case, what is especially confusing to me is why you are even concerned with whether the necklace in the photos is the one you sent.  -With a chargeback you don't get the item back, so what difference does it make if it's the real one or not?  Apparently whatever Paypal employee looked at it believed it was, so that point is moot. 

I THINK you should win your appeal purely because the buyer bypassed the MBG which you were willing to honor (you DID have free returns on this necklace, right?).  Also if it's true the buyer has a history of many chargebacks, the appeal agent will see that and consider it in your favor.  Fingers crossed you will get a courtesy refund. 

[stephenmorgan]

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[vintagecraze50]

If the buyer has numerous claims that she has filed like this ebay should shut her down.