@caninekopz wrote:
I have a B & M Store, several Ebay stores and Amazon.
My theory is this.
Let the business owner (both buyer and sellers as I know buyers that make a business buyer here) set how they wish to operate thier own store.
EBAY IS JUST A PLATFORM. ALL THEY SHOULD DO IS TO FACILITATE THE PROMOTION OF OUR PRODUCTS.
Here is what I mean.
1. Ebay does not own anything they sell on here. Forcibly taking peoples money and giving it to someone else for any reason is theft and by threatening to "out" you from the site is extortion.
2. This is not the cost of doing buisiness. You see in my B & M store my return policy is this. If you have opened or used the product, NO RETURNS. Anything over 7 days, NO RETURNS. No receipt, NO RETURN. Clearance Items, NO RETURNS. Smells like smoke or animals, worn or used in any way, NO RETURNS. No exections, No excuses. If you do not like my terms then please do not shop here. I have a huge following, I sell thousands each day in a 10,000 sf shop. People love us because we do not put up with the bull. We prosecute for stealing .50 items. We catch a young person stealing, we tell their parents and have them donate some time or we call and prosecute.
3. Like I said, let the sellers set their own policy. I sell all of my stuff with no returns. Ebay should flash a huge banner before the buyer pushes the pay button. It should say, "THIS SELLER DOES NOT TAKE RETURNS. EBAY WILL TAKE NO FURTHER ACTION ONCE THE PRODUCT IS MARKED AS DELIVERED TO YOUR ADDRESS." Then Ebay should stand behind the seller (business owner) decision to operate thier store as they see fit.
4. Ebay should monitor all the businesses in their realm and respect each one as a business and not just a seller. If there are problem childeren then put them on notice. If they keep it up then boot them out. But that has to be a high bar, not just someone complaining because they did not like the way the [seller/buyer] did business, but more so if the [seller/buyer] opereated within thier stated policies of thier business.
5. Ebay should allow different tiers of returns (which they do, but do not enforce). Encourage the free returns, promotions, garanteed delivery, what ever Ebay wants to do. But what ever business model the business wants to choose, Ebay should respect and enforce that.
I could go on about many other things, but this is a real easy thing for Ebay. Ebay is a platform to get people seen around the world. If I as a seller want to sell my items for 5.00 and not offer any returns (that is why my price is so low) so that I do not have to hastle with all of the debits and credits to my business, and the regular selling price is 10.00 but those seller take returns and the extra 5.00 is to cover the cost of taking returns, then I as a seller or buyer should be able to make that decision.
Bottom line is to let the business people make the decisions of how they want to run their business. Ebay should review the business plan submitted and if approved by Ebay, Ebay should support that business to the fullest. I think confidence would return to Ebay both buyers and sellers.
Rich
I understand what you are saying. No returns should mean no returns and buyer can just pass on buying those items. That does make sense. But I think sales would go down drastically because buyers wouldn't trust those who say, no return. In fact, there are those who accept returns who fight them even for true SNADS. While buyer has recourse through PP and credit card companies, I don't know that they would want to go those routes.
Also the percentage of problematic transaction, true SNADs, and horrendous customer service has drastically risen. This is a thread from Dec. by well known, respected, knowledgable sellers who outline their recent purchases and the customer service they received. It's horrible.
https://community.ebay.com/t5/Selling/I-m-beginning-to-see-what-buyers-contend-with/m-p/27854770
While you can set policy in your B & M store, and have fair policies, no returns if open, used, etc., many sellers think every buyer is a scammer and every SNAD is a false SNAD, even when it is clearly on the seller, as in cases where no damage is listed in the description, but something is possibly seen and questioned in the pictures. Seller states item is fine, items come with damage that is not clearly seen in the picture but now can be seen better since you know it is there. Or the buyer missed damage in picutre because they didn't know it was there as seller did not list it in the description, yet they feel you should see in the picture what they didn't (or did they?) see with the item right in front of them.
Given how some sellers vehemently fight SNADs even with evidence in the picture, it's not hard to conclude that legitimate SNADS would be denied by these sellers if the MBG protection was not there. As it is, the abusive, hostile, accusatory and possibly profanity laced messages from sellers about legitimate SNADs may have already driven buyers from the site. If the MBG wasn't there, there would be more buyer abuse in denying these claims. Sellers would really have no incentive to have accurate listing or resolve any issues through SNAD procedures. Of course, there is still PP and the credit card company, but a buyer shouldn't have to pay return shipping for a problem not of their making.
Many sellers think all SNADs are false SNAD and every buyer is a scammer. That comes through to buyers who either go elsewhere or view every seller with suspicion as a scammer.
