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Firefox fails

I have contacted Ebay about this but they dont seem to care....  Firefox and ebay have a real problem. On some of my listings the full description does not show. Unfortunately, I discovered this after a few had bids... Works fine with Safari, and tech had everything working fine with google chrome, ONLY Firefox. Yes it is updated ( maybe that is the issue....), and , yes I cleared the cache, cookies yada yada. I do that EVERYTIME I close the browser. Also, when I would click on an item or even my active seliing page, would automatically scroll the page to bottom, to see video, pulled the control right outta my hands, and took me straight to the bottom of the page.... Now fails uploading pictures when trying to list an item...... yes I have contacted ebay but like talking to a bunch of monkeys looking at their trouble tree. No one can think outside the box. Claim they have forwared the issue to "engineering", yeah right, I wont hold my breath. If I am having these issues other using firefox most likely are having same issues...

Message 1 of 26
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25 REPLIES 25

Re: Firefox fails

                                            @shipscript

 

Very slick tool. Great for major overhauls.

 

But not going to be much use during routine listing revisions or creation of sell similar listings on a daily basis.

 

I'm thinking along the lines of fixing the problem on the fly during the listing editing process (maybe after major cleanup is done with your tools to get rid of all the excess baggage - repeated font tags, templates, active content links, etc).

 

<font[^>]*rwr="1"[^>]*> takes care of the unwanted tags anywhere in the listing body in Replace-o-matic script, but leaves the matching [/font] tags since it's just a simple one pass search and replace (which makes using it a pointless exercise). It could be modified to be dedicated to this task, to wipe out the [font rwr="1"] tags, keep a count of how many were removed, and try to remove an equal number of [/font] tags from (near?) the end of the description. Still thinking about that vs just directly modding the descriptions on the fly as soon as the listing editor page opens with a GreaseMonkey script (using the same approach). Or I'll just continue to manually rip them out as I have been. (those tags are always at very top and very bottom of my listings because I list in HTML and keep them tidy 🙂

 

Hopefully your batsignal will bring some answers.

 

Message 16 of 26
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Re: Firefox fails


@berserkerplanet wrote:

 

I'm thinking along the lines of fixing the problem on the fly during the listing editing process (maybe after major cleanup is done with your tools to get rid of all the excess baggage - repeated font tags, templates, active content links, etc).

 

<font[^>]*rwr="1"[^>]*> takes care of the unwanted tags anywhere in the listing body in Replace-o-matic script, but leaves the matching [/font] tags since it's just a simple one pass search and replace (which makes using it a pointless exercise). It could be modified to be dedicated to this task, to wipe out the [font rwr="1"] tags, keep a count of how many were removed, and try to remove an equal number of [/font] tags from (near?) the end of the description. Still thinking about that vs just directly modding the descriptions on the fly as soon as the listing editor page opens with a GreaseMonkey script (using the same approach). Or I'll just continue to manually rip them out as I have been. (those tags are always at very top and very bottom of my listings because I list in HTML and keep them tidy 🙂


@berserkerplanet  Of course, fixing on the fly would be optimal, but sellers who don't use firefox won't know their listings are failing. I assume the font tags are duplicating under other browsers? I don't have any to test. 

 

The regex should be expanded to include apostrophes because I am now seeing both quotes and apostrophes around the value in listings. I assume that change means the seller has switched browsers, but it could also be an internal eBay change.

 

This is the regex my tool currently uses. Perhaps the seller wants the first font, so it only works if three or more are found, indicating nasty nesting.  Then another regex looks for a similar number of closing tags at the end of the code and the tool generates two new regex filters to remove the lower of the two counts from the outside inward if both conditions are met. That matches what you would like to do.

/(^(\s*\<font[^>]+?rwr=["\']*1["\']*[^>]*?\>){3,})/i

Someone like you who knows what is supposed to be in the source code could be more aggressive and just use one regex to remove all font tags.

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 17 of 26
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Re: Firefox fails


@shipscript wrote:

@berserkerplanet

 

The Bulk Active Content Editor and the Sandbox tool both have a checkbox to remove those extraneous eBay font wrappers, as shown implemented in this Sandbox example where the Markup tab color-codes all those elements.

 

But the tools only work when the <font rwr> tags are first in the code and the matching </font> tags are last in the code since the tools do not parse elements. If the seller adds an eBay fixit tag to the front, or a promo widget to the end, the tools won't remove the locked-in eBay font tags.

 

For sellers who do not use font tags at all because they use embedded styles, a regex filter can remove all font tags, regardless of where they are located and regardless of whether they are eBay's, as illustrated in this Sandbox example.  On the markup tab we can see that the 800 font tags are all over the place.

 

I think this growing font issue on eBay's new listing form might be something that brian@ebay could take back to the programmers. I'm seeing more and more disappearing listings as sellers continue to relist or sell similar. And Brian, we've all been wondering what rwr="1" stands for in those eBay tags.


Hi @shipscript, thanks so much for all the details provided here. While I'm not sure if the display issues in Firefox are related to the font tags mentioned, I'm happy to send this over to the developers for review and update you when I have more details. 

Brian,
Community Team
Message 18 of 26
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Re: Firefox fails

I never understood why eBay put the default font rwr in the description that the user edits.  It would make more sense if they wanted a default font to put it outside the description in the DIV that surrounds the description in the eBay controlled code. There it would be isolated from the user part of the description but still apply. Makes no sense to have eBay add HTML code automatically in the seller part of the description.

 

This issue of a default font code being inserted started with the New Advanced Listing Tool when it was introduced. The old Sell Your Item tool did not put anything in the description.

Message 19 of 26
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Re: Firefox fails

You got that so right..

The editing or adding listingdescription box does not function at all

can not change font, center text.. itis a crazy thing..

Been having listing editing problems for over a year now... They claim it is firefox and that I should use google chrome....Actually that is not the problem..becuaseI did.. I like my firfox and want to stay with my fF.

I have been with them for 1 years now and Im stuck til Sept 2018.. I will loose and drop them like a hot potatoe.

i don't think they promote the listing Ive heard. and it may be some truth to that..I have 1 or 2 items that I am the only one selling and they were doing quite well then suddenly they stop.. hmm and then they move again....hmm. But I heard that they do control this.. I wonder not sure...So I will leavethem..get my own site and I have already started to use  other selling platforms that I think will  work better in the long run..

EBAy IS WORSE THEN EVER BEFORE. Use to be awesome over 10 ears ago

Message 20 of 26
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Re: Firefox fails

"I have contacted Ebay about this but they dont seem to care"

 

Why should they? They didn't design FireFox.

 

No, but due to this issue they are providing a below par buyer experience.  That should be enough to provide incentive to fix the issue.   Truly, I am not as technically savvy as the above posters here.  As a buyer, Firefox was a mess.  After about 20 minutes of reviewing listings for possible purchase it took so long for the pages to load, back button didn't work, and eventually everything just froze and was at a standstill with Firefox.  Using Adblock has gotten rid of that issue for now, but how many buyers simply give up and go away?  How many buyers know enough to use a different browser for the aforementioned "missing description"?  

Message 21 of 26
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Re: Firefox fails

Another big problem Firefox has is prining invoice or label.

Whenever you send something to print out of eBay, printer starts saying no paper in the specified tray whereas other browsers are doing the job as required. Anyone else has gone through this situation and any solution please?

Or simply stop using Firefox?

 

 

 

Message 22 of 26
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Re: Firefox fails

 

Ooops!

I just noticed this was a 2017 thread,

bumped up twice in 2018.

 

I wonder if this is still an issue?

 

Lynn


Lynn

You love me for everything you hate me for


.
Message 23 of 26
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Re: Firefox fails

Yes as well as labels prinitng unreadable (super tiny)

Message 24 of 26
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Re: Firefox fails

>>I wonder if this is still an issue?

The nested font tag issue (which is the main issue in this thread) is still an issue for anything I have and can test (can only run Firefox 52 max under Win XP). Whether Firefox Quantum changed anything I do not know.

The issue arises because the Firefox developers made some tradeoff choices about memory and resource allocations, and deeply nested tags blow it up real good.

All browsers are subject to this, just a matter of to what degree. IE8 blows up at 28 nest depth, while Firefox 31 and 52 fail at 34. In Opera 36 the page actually crashed (didn't take the browser down - just popped up an Opera error dialog). When I modified the test page to quit earlier, Opera made it to 950 deep and crashed again at 1000 deep)

Copy the html in post 12, paste in notepad, save as tagnest.html. Hit Ctrl-O in your browser, browse for and open tagnest.html, and see how far you get (ignore the Firefox fails notations around the nested squares - if there is no text in the center of the nests then that's a fail).

I'm really curious if newer (than 52) versions of Firefox are more robust in this regard.
Message 25 of 26
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Re: Firefox fails


@lederwares wrote:

Another big problem Firefox has is prining invoice or label.



If you have problems printing fom a browser to a printer, you can avoid them by printing to a PDF first.

 

I use the free verson of PrimoPDF.  When I print a label I select it (PrimoPDF) as the prnter and save it. I have the settings configured to open in my PrimoPDF reader after saving and then I print it to my printer. I always get perfect labels doing it this way. It also has the benefit of being saved in case I need to reprint. This works well on any site, including USPS. It works well for any document, such as invoices.

Message 26 of 26
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