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Firefox fails

I have contacted Ebay about this but they dont seem to care....  Firefox and ebay have a real problem. On some of my listings the full description does not show. Unfortunately, I discovered this after a few had bids... Works fine with Safari, and tech had everything working fine with google chrome, ONLY Firefox. Yes it is updated ( maybe that is the issue....), and , yes I cleared the cache, cookies yada yada. I do that EVERYTIME I close the browser. Also, when I would click on an item or even my active seliing page, would automatically scroll the page to bottom, to see video, pulled the control right outta my hands, and took me straight to the bottom of the page.... Now fails uploading pictures when trying to list an item...... yes I have contacted ebay but like talking to a bunch of monkeys looking at their trouble tree. No one can think outside the box. Claim they have forwared the issue to "engineering", yeah right, I wont hold my breath. If I am having these issues other using firefox most likely are having same issues...

Message 1 of 26
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Firefox fails

I had a similar experience last week. I wanted to bid on an item and there was no description at all. I had purchased from this seller before and this was not typical. I looked at some of his other listings and they were fine. It was just the one listing I wanted that had no description. I contacted him and he sent me the description in a message and said he could see it fine.  I won the item at auction yesterday. The description never appeared. I was also on firefox.

Message 2 of 26
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Firefox fails

can you tell us which listings?

Message 3 of 26
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Firefox fails

I see no description with Firefox but can in Chrome.

Message 5 of 26
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Firefox fails

Don't know about OP's issues, but for the item# 202093635983 mentioned above, I see the listing and description just fine in Firefox 3.6.24, but description text is missing in FF4.01, FF11, FF25, FF31, FF40, and FF52.2.1

The short text descriptions is buried 75 levels deep in repeated font tags, and newer versions of Firefox may be choking on that?

In the versions newer than FF3.6.24 the entire div element containing the description (presumably - I can't access it) and the 75 levels of font tags it's wrapped in are hidden (and I can't see why). Stupid iframes.

Something odd going on. @shipscript
Message 6 of 26
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Firefox fails


@berserkerplanet wrote:
Don't know about OP's issues, but for the item# 202093635983 mentioned above, I see the listing and description just fine in Firefox 3.6.24, but description text is missing in FF4.01, FF11, FF25, FF31, FF40, and FF52.2.1

The short text descriptions is buried 75 levels deep in repeated font tags, and newer versions of Firefox may be choking on that?

In the versions newer than FF3.6.24 the entire div element containing the description (presumably - I can't access it) and the 75 levels of font tags it's wrapped in are hidden (and I can't see why). Stupid iframes.

Something odd going on. @shipscript

I do not see a description in the listing using the latest FireFox 56.0.2 64 bit. Using shipscript's RAGTAG program, I see 367 font tags opening up to surround the description then closing properly. The repeating font tag is inserted by the eBay New Advanced Listing Tool editor. I have complained since the new tool was introduced 2 years ago about that default font being repeatedly added to the description since the tool was created. I believe it is caused by repeated editing of a listing with sellers who use Sell Similar to create a new listing.

 

Most likely there is an overload of fonts for FireFox to handle.

Message 7 of 26
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Firefox fails

@berserkerplanet

 

You are correct in nailing the nested font tags problem. We have seen many instances of this. When I put item# 202093635983 in the Sandbox tool, and view with Firefox, the same disappearing act is duplicated in the iframe in that tool.

http://www.isdntek.com/ebaytools/ActiveContentSandbox.htm?202093635983

 

In fact, I can take the description out of the iframe and view it as a standalone page, and it still won't render in Firefox.

http://vi.vipr.ebaydesc.com/ws/eBayISAPI.dll?ViewItemDescV4&t=1509836431489&item=202093635983

More and more pages are failing to display in my Firefox, and it is due to eBay's editor adding a new font wrapper with each edit, preview, relist, or sell similar.

 

The Sandbox tool counted 360 font tag wrappers in that listing.

 

Amazingly, eBay was able to extract 200 characters of text as the mobile summary.

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 8 of 26
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Firefox fails

If you asked eBay users which browser works for them and which don't, you would get countless contradictory answers. Your computer, browser version, and setup has a lot to do with how well browsers work. I use Opera but when it comes to printing eBay shipping labels it just won't work and I have to use Firefox to print the labels. 

Message 9 of 26
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Firefox fails

"I have contacted Ebay about this but they dont seem to care"

 

Why should they? They didn't design FireFox.

 

Look into Brave. I normally use Chrome but have been finding it buggy as

of late. So far so good with Brave.

 

I have used, but always thought FireFox was a bit over rated.

Message 10 of 26
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Firefox fails

Hmmmm. Thanks. I did not till today know there was browser named Brave. I will try it. I use Opera that has slowed down drastically of late. 

Message 11 of 26
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Firefox fails

 

So far looks like everything (tested) newer than Firefox 3.6.24 chokes on it then (I tried FF3.6.28, but don't have any of the pre FF4 alpha minefield versions anymore)

 

I'm well aware of the stupid eBay inserted font tags as I never use the RTF editor and do everything in the HTML tab - it's become automatic to delete the tags first thing every time I revise or sell similar (thinking very hard about creating a tool to just do that automatically since eBay doesn't seem to be interested in fixing that bug (yeah eBay - it's not a feature).

 

I only see 75 of the tags in the iframe in Firebug, with 74 of them incomplete, and 363 in a raw dump of the iframe directly with 362 incomplete. They are all closed, but all after the first are missing the size attribute.

 

I see now why I said the description wasn't visible in the code in Firebug previously - either Firebug or Firefox is choking and quits displaying after the 75th nesting so the remaining 288 or so nested font tags and the nested description text just aren't there.

 

I don't know if this is a Firefox or an eBay issue. On the one hand Firefox should be displaying valid HTML, but there may be an accepted standard for nesting levels that eBay has violated here that breaks Firefox, and Chrome and other browser happen to handle for now (but might? break at 300, or 500, ...)

 

Poked around a bit and results inconclusive, but a Stackoverflow thread looking into this with testing by users indicated mixed results. FF3.6 looked to handle upwards off 200k deep total document depth nesting, Webkit had a published spec of 512 deep by default, IE, Chrome, Safari, mixed results depending on element type. Some as rendering glitches, some no display, some plain browser crashes.  https://stackoverflow.com/questions/7770573/what-is-the-maximum-depth-of-html-documents-in-practice

 

So there doesn't appear a set standard, but various browsers handle deep nesting differently with some with set limits, some just crash for memory reasons, etc.

 

ebay_Firefox_deep_nested_font_tag_blowup_item_202093635983.gif

 

 

Here's a chunk of very simple test code I modified very slightly from a 13 year old Firefox bug report mentioned in the Stackoverflow thread. It just creates some deeply nested tables with some annotations. That html can be copied to a text file, named as an html file like test-nest.html, and opened in a browser to see results. The failed/not failed are hardcoded and some may no longer be correct after 13 years (the Firefox ones are at least for v31 and 3.6.24), but if an annotation doesn't appear in the middle of the table block then the browser blew chunks and failed to render the html that deep)

 

<html>
<head>
<style type="text/css"><!--
table
{
  border: solid 1px red;
}
--></style>
</head>
<body>
<script type="text/javascript"><!--
function nested( depth, msg )
{
for (var i = 0; i < depth; ++i)
 document.write( '<table><tr><td>' );
 document.write( depth + ' Nested Tables: ' + msg );
 for (var i = 1; i < depth; ++i)
  document.write('</tr></td></table>');
  document.write('Inside '+depth+': '+msg+'</tr></td></table>Outside '+depth+': '+msg+'<br><br>' );
}
nested( 27, "Works in IE" );
nested( 28, "Fails in IE" );
nested( 33, "Works in Mozilla" );
nested( 34, "Gracefully fails in Mozilla" );
nested( 50, "Gracefully fails in Mozilla" );
nested( 51, "Fails in Mozilla" );
nested( 250, "Fails in Mozilla" );
nested( 500, "Fails in Mozilla" );
nested( 5000, "Fails in Mozilla" ); //--></script> </body> </html>

 

Results in both FF31 and FF3.6.24 (appears that although FF3.6.24 can handle the 350+ nested font tags in the eBay description just fine, it blows up on nested tables)

 

ebay_Firefox_html_nest_test_results.gif

 

 

I'd be inclined to point the finger at eBay on this one. This is something they could fix (just insert the stupid tag once, or add cleanup code to remove extra instances otherwise).

 

Message 12 of 26
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Firefox fails

@shipscript

I think the font tag issue was in the back of my mind from your investigations in another thread, and when I chased down that long tree in Firebug looking for the description text it clicked. stuck_out_tongue_winking_eye

 

See my previous long response to pocomocomputing - this is going to become more of an issue if eBay doesn't fix it, as the chain of useless font tags grows with relists and sell similars it could start breaking other browsers too.

 

Additionally, it muddies the http/https View Full Description Button issue waters with an unrelated reason descriptions are not visible.

 

A simple GreaseMonkey script could automatically strip the "font rwr" tags out every time the listing editor is opened, but 1) it would be non-trivial to parse all the html to ensure that only matched font tag pairs are removed and 2) would not help 99.9% of others who are GreaseMonkey averse, don't use Firefox, or use newest versions of Firefox where GM no longer works or will soon no longer work. The Replace-o-matic Autohotkey script could be used manually as is , or with a modification hardcoded to be manually invoked by the user to do that task, or taking it a step further, made into a daemon to strip the tags.

 

Best thing would be for eBay to just fix this.

 

 

 

 

Message 13 of 26
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Firefox fails

@berserkerplanet

 

The Bulk Active Content Editor and the Sandbox tool both have a checkbox to remove those extraneous eBay font wrappers, as shown implemented in this Sandbox example where the Markup tab color-codes all those elements.

 

But the tools only work when the <font rwr> tags are first in the code and the matching </font> tags are last in the code since the tools do not parse elements. If the seller adds an eBay fixit tag to the front, or a promo widget to the end, the tools won't remove the locked-in eBay font tags.

 

For sellers who do not use font tags at all because they use embedded styles, a regex filter can remove all font tags, regardless of where they are located and regardless of whether they are eBay's, as illustrated in this Sandbox example.  On the markup tab we can see that the 800 font tags are all over the place.

 

I think this growing font issue on eBay's new listing form might be something that brian@ebay could take back to the programmers. I'm seeing more and more disappearing listings as sellers continue to relist or sell similar. And Brian, we've all been wondering what rwr="1" stands for in those eBay tags.

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 14 of 26
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Firefox fails

It hasn't gotten the nickname of Failfox for nothing

Message 15 of 26
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