04-13-2018 04:04 PM
Is anyone else on Firefox getting this problem where you get an update and then suddenly ebay declares you are on a different computer and need to confirm your account? Its annoying as heck. Happens every time. I can never remember my secret question then have to go through the hassel of calling ebay in INDIA.
04-13-2018 04:07 PM
Have you tried a different browser?
...Or just not updating your Firefox browser?
04-13-2018 04:11 PM
My anti-virus automatically updates everything so I don't have much choice in the matter. It's strange, my IP hasn't changed so I don't know why the perceive me as being on a different computer.
04-13-2018 04:16 PM - edited 04-13-2018 04:17 PM
I have never had this type of issue (using FireFox with auto-update).
As far as having the same IP address, unless you have a fixed IP your IP will change anytime your modem shuts down.
The only time I've needed to confirm my account in this way is when I've been offline for weeks or months.
FYI - eBay does not and never has any customer support in India! It's in the Philippines and Utah.
04-13-2018 04:17 PM - edited 04-13-2018 04:18 PM
"I can never remember my secret question then have to go through the hassel of calling ebay in INDIA."
-------------
On Firefox,
I've used the selection to send me a Text Message when this happens.
Then I simply enter the texted 6(?) digit number i'm sent.
Lynn
04-13-2018 04:46 PM
never had a problem (knock on wood), do use firefox.......
04-13-2018 08:31 PM
04-13-2018 09:22 PM
No problems here with any browser. You may have some problems with adware or malware. Dont rely just on your anti virus..Some dont do a very good job with malware or it could be an add on on Firefox cause problems.
04-13-2018 09:56 PM
@warren689 I switch back and forth between IE and Firefox regularly without the issues you described ...
04-14-2018 02:46 AM
"My anti-virus automatically updates everything so I don't have much choice in the matter. It's strange, my IP hasn't changed so I don't know why the perceive me as being on a different computer".
Your anti-virus program should have an option to allow you to choose updates, or to update manually. I never allow automatic updates, since they sometimes have issues that cause conflicts with some sites or other programs. Sometimes clearing your cookie cache, causes sites not to recognize a device. When that happens they will send offer to send an email or text to my stored phone / email. No big deal.
The only problem I experience is being asked to add / create security questions. It happens every so often, and all I do is hit the back button, and after the sign in page reloads, hit enter again.
04-14-2018 06:57 AM
It used to do that for me too but now it requires the answer to a secret question I don't remember. So when I get it wrong I have to call and sit there for an hour on the phone. Just to lower a price on an item by $10. SMH.