Feel let down by Ebay

[beverly-horsetalk]

Help fellow sellers!! I sold a small item, sent it with the ebay label to the shipping center in Kentucky (the item was going to Canada).  They apparently lost the item. The buyer filed an "item not received" claim.  Ebay refunded her money and took it out of my account.  So now I am out the item and the money. REALLY??? Is this how it works???  What prevents buyers from saying they didn't receive an item and then I am forced to refund them so I lose the item and the money?  I appealed the decision but lost.  I am a small seller and work hard at being a good seller. Why should I continue to make money for Ebay if this is how I'm treated?

Considering exiting ebay... please share your thoughts with me, you who have done this for a while...

[the*dog*ate*my*tablecloth]

Did you not have tracking? That's your seller protection.

[beverly-horsetalk]

Yes, tracking shows the item reached Kentucky.

[the*dog*ate*my*tablecloth]

Then you should have been protected. Tracking showing delivered is an absolute slam dunk for sellers. 

[goodluckselling]

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@beverly-horsetalk wrote:

Yes, tracking shows the item reached Kentucky.

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You should call eBay because the GSP policies clearly says you the seller are only responsible for the delivery to the sort center in Kentucky.  After that you are not liable for INR.

Did you upload the tracking into the request pages?

Call them now and ask for the credit to be applied to your account. 

Good Luck Selling!

[mrrufusandmsladya]

One good reason not to sell international.  

There is enough scamming going on through ebay 

little lone having a iten that is being shipped out of the

country get lost.  If it's shipped in the country you can 

always find the package. (At least I have had good luck

always finding the package through the USPS.)

[the*dog*ate*my*tablecloth]

As GLS said, sellers using the GSP only have to prove delivered to Kentucky.

[beverly-horsetalk]

How do I make changes to my account so that I don't do anymore international shipping?

[beverly-horsetalk]

My solution for now is to opt out of global shipping.  We'll see... 

[brjen-32]

You really should call eBay and let them know that the item was shipped with Global Shipping and it reached Kentucky just fine. So the GSP needs to reimburse you because you had to reimburse the buyer.

[newerused]

I'm thinking you did not respond to the INR case, or did not supply tracking ON THE CASE.

(I know, I know, tracking is ON ebays system but they require you to enter it on the claim/case.)

[ittybitnot]

As GLS said, sellers using the GSP only have to prove delivered to Kentucky.

Unfortunately, even after all these years, the auto process has not learned to distinguish GSP sales from any other.  Sellers still get hit with the initial claim, money grab,  and must endure the time wasting procedure of calling customer service (often again and again). 

If often think this is be design, and wonder how much money ebay saves by not fixing this issue. 

[the*dog*ate*my*tablecloth]

I guess this is one of those anomalies that Ebay thinks should be handled by humans. However since the GSP is their program, that is unexcusably bad policy.

[a_c_green]

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@ittybitnot wrote:

As GLS said, sellers using the GSP only have to prove delivered to Kentucky.

Unfortunately, even after all these years, the auto process has not learned to distinguish GSP sales from any other.  

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Sorry, I'm not following how that matters (i.e. that it's a GSP shipment). Isn't it still just a case of proving delivery to Kentucky, like to any other domestic address? The Kentucky GSP address is the one received with the payment, right?

[jammystuder]

If the Global Shipping centre lost the parcel that is hardly the fault of the buyer. I'd prefer to have the international customers and not use Global Shipping, which is slow and over priced!