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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Resolved! Getting refund of shipping if buyer requests cancellation after payment

I'm selling a smart phone, and the seller paid me. I purchased a shipping label, and I was about to package the phone for shipment when the buyer messaged me and asked if I would cancel the transaction because the phone they bought for me isn't what ...

Buyer claims doesn't work & defective..

I sold a CPU a few weeks ago that I purchased a little over a month ago. It's in pristine condition and I have pictures of it running well on my rig. Proper temps/ID number the works.The buyer received it and it's now claiming that it's defective and...

Strategies to Tackle Non-Paying Bidders

I've been a casual seller for years and never really had issues with many non-paying bidders. I've had the odd one here and there, and they usually message me to tell me they've changed their mind, and we just cancel the transaction. Strangely enough...

No ability to select which Promotion Offer is Displayed on Listing

With the sunset of the old "merchandise discount" process and the introduction of the "markdown sale" I have lost the ability to communicate any promotion I have running if I have a markdown in place. For example, If I have a "10% Discount" and "Free...

basic ebay store worth it?

I could only find old posts on this subject. I sell around 2k a month and about 5 items. Is creating a basic ebay store worth it for someone in my position?

Promotion starts 09/03/2018 and ends 09/03/2018. Is there a Glitch?

Promotional offer summary Sell now and save: 25% discount on Final Value Fees. Start Date * End Date Receive a 25% final value fee discount for 100 sold items listed during promo period. Learn More Sep 3, 2018 9:47:51 AM Sep 3, 2018 11:59:59 PM * Thi...

Ebay's total disregard for sellers...re: new 15 day limit on putting items on sale

I have been a seller for a few years, have done everything right according to Ebay, gone along with new policies (offer guaranteed delivery, free shipping, have 100% positive fb etc) and was a TPS Plus until the free shipping requirement. This mornin...

How important is it to buyer to buy from someone that has free returns?

I am curious, I actually posted before similar to this, asking what sellers thought of it and if they offered free returns. I want to know how many buyers actually search by free returns and is it important to the buyer to purchase from a seller with...

Advice on increasing sales.

Sales had been slowing down since 2015 or so, but I sold something in June, so I am lucky. So, any advice on how to increase sales? Sales are usually slow to me.

Seller did not change address??

I got this message today, AFTER I sent the item. I sent an item today, because Monday is a Holiday. What should I advise this person to do? I told her she should email the USPS and gave her some links. I do not feel that there is any more than I can ...

Interstate Buyer Bid on Pick Up Only Item - Action?

The situation:An item was listed as pick up only (Sydney, NSW). It received one bid, the winning bidder is in VIC, has zero feedback, did not reply to my first email mentioning they are interstate, and the item remains unpaid after 3 days.I would lik...

Sales Slump

Has anyone noticed a drastic drop in sales in August of 2018?

What happens to a cancellation request after the 3rd day?

Just curious if anyone has forgotten to accept a cancellation request within the 3 day wait period eBay allows (yet not shipped the order knowing you were going to accept the cancellation)? I haven't done this but am wondering how the eBay system han...

Delivery Confirmation and Old Stamps for Postage

I have some old stamps and I would like to use them as postage. If I purchased a delivery confirmation tracking number at the post office, would I be able to add the tracking number to the item on Ebay to let the buyer track the item? Let me know. Th...

Resolved! Customer knowingly bought unsealed item now complaining about it

I sell travel size beauty and skincare items under another account. Not all of these items are sealed from the factory. If this is the case, my description will clearly state that fact (in normal sized font, as part of the description, not hidden, or...