Feedback revision for a neutral

[myboardid]

Today I got a neutral - maybe the 3rd or 4th one in 20 years - because an item was damaged in shipping.  The buyer never contacted me, I had no idea that the item wasn't perfect on arrival.  I have offered him a replacement and am awaiting his response. 

Over time I have read many discussions here about requesting a feedback revision, but I have never, ever asked for one, and I can't remember how it works.  Can any of you tell me whether it is available for a neutral, or is it only for negatives?  I don't plan on asking until have worked out the situation. 

TIA!

[the*dog*ate*my*tablecloth]

I'm going up to NH to beat the heat! I'm dreading the drive. 

Won't you be overrun with tourists this weekend? 

[castlemagicmemories]

I know this hurts, but a neutral is not going to hurt you.  A professional response does wonders, and know that even if you send a replacement, the neutral may stand as there was initially an issue.  So sorry.

[myboardid]

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@the*dog*ate*my*tablecloth wrote:

I'm going up to NH to beat the heat! I'm dreading the drive. 

Won't you be overrun with tourists this weekend? 

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I hope we are overrun with tourists!  That's how I make my living!  But it is so hot in my store that buyers cannot get interested in buying Christmas decorations.  I don't have air-conditioning and 99.9% of the time don't need it because I am right on the water.  But today was really rough. 

I love hot weather, doesn't bother me at all, but the 85% humidity got to me today, makes it hard to breathe when you only have one lung that works. 

[myboardid]

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@castlemagicmemories wrote:

I know this hurts, but a neutral is not going to hurt you.  A professional response does wonders, and know that even if you send a replacement, the neutral may stand as there was initially an issue.  So sorry.

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I know it won't hurt my business, it just makes me frustrated that he won't let me correct the problem when it is an easy fix.  I can't imagine how it got broken, I haven't had shipping breakage in years.  I know how to pack my pieces safely and get raves about my packaging regularly. 

I will respond to the feedback after I give him some time to get back to me about the replacement I offered him.  I don't want to jump the gun.