Feedback removal = no replacement for calling into support

[einsteinbr]

We recently received a message from a prospective buyer - comparing us to Amazon and other sellers - stating they could get free shipping on the same 5 items (irrelevant) - but they'd rather deal with us, and could they get a combined shipping discount.

Due to obvious hardships for everyone right now - we were not able to respond.

The buyer purchased 5 items from us - and we shipped them on time as described.

Woke up today to 5 negative feeback left (our only negative feedback in 20 years on ebay) - because apparently the buyer felt entitled to whatever discount they wanted... and was upset we never replied to their message.

The new feedback removal tool removed 2 of 5 negative feedbacks - FOR THE SAME ORDER.

This new system is nice - in that - we don't have to call ebay to fight these ridiculous buyers who break ebay policy - however - ebay has declined to removed 3 of the 5 negative feedbacks - and nobody to call to plead our case.

Please fix this - it's extremely stressful - and unfair to sellers who are trying their best.

[buyselljack2016]

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@azaz_8302 wrote:

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@per50nl_5 wrote:

Purchased something three weeks ago from a seller that never arrived. I had to do all the footwork.

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This reminds me of that time I bought a piano from a difficult seller with a broken leg.

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Having a broken leg probably made it difficult for the seller to manage to sell/ship anything.  With either a cast, or crutches it can be challenging😬

[lotsofcards1]

I have recently received negative feedback after the buyer claimed the stuff I am selling isn't from the USA.

I am certain I am not the only one who has changed their handling times specifically because of COVID. Buyer purchased from me a few days ago and in my listing it shows it won't be delivered until latest May 6th. So, instead of requesting a refund, they left negative feedback stating false things.

I have already requested to remove the feedback through seller hub, no luck.

Buyer is actually a seller, so it's odd to me that they aren't very understanding.

Am I stuck with this negative feedback, for something out of my control range? 

How are we at fault for something that the buyer decided to do? We can't control who wants to purchase things and it hurts seeing negative feedback go through when there is nothing you can do about it.

[twinkling.smile]

@mam98031 

I miss your point.

I hope OP comes with a better link.

[twinkling.smile]

@mam98031 

I found the right link.

😉

[mam98031]

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@twinkling.smile wrote:

@mam98031 

I miss your point.

I hope OP comes with a better link.

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You didn't notice the differences in the two links??  

[einsteinbr · Accepted solution]

One final last post and I'm finished with this thread, on my end.

I heavily suggest any sellers who are experiencing difficulties with inappropriate (thus removable) feedback - I heavily suggest emailing ebay with all relevant details.

All the **bleep** we've been through the last few days is gone, thanks to the customer service team at eBay.  The world makes sense to us again.

Back to selling like a boss, which is what we do best.

[einsteinbr]

OK I lied in my "final post", had to post one more time to say, BULLSEYE. Thank you.

[einsteinbr]

And welcome to my blocked list, just in case.

[*madison]

🤣

It's good to know I haven't lost my touch.

When sellers stop blocking me, I will start worrying.

[twinkling.smile]

@einsteinbr 

Congrats, well done.

I can't appreciate that you will block people for being critical.

Everybody's posting makes sense.