eBay

einsteinbr · ‎04-11-2020

We recently received a message from a prospective buyer - comparing us to Amazon and other sellers - stating they could get free shipping on the same 5 items (irrelevant) - but they'd rather deal with us, and could they get a combined shipping discount.

Due to obvious hardships for everyone right now - we were not able to respond.

The buyer purchased 5 items from us - and we shipped them on time as described.

Woke up today to 5 negative feeback left (our only negative feedback in 20 years on ebay) - because apparently the buyer felt entitled to whatever discount they wanted... and was upset we never replied to their message.

The new feedback removal tool removed 2 of 5 negative feedbacks - FOR THE SAME ORDER.

This new system is nice - in that - we don't have to call ebay to fight these ridiculous buyers who break ebay policy - however - ebay has declined to removed 3 of the 5 negative feedbacks - and nobody to call to plead our case.

Please fix this - it's extremely stressful - and unfair to sellers who are trying their best.

2015mhfashions · ‎04-14-2020

It should also be noted that further on in this thread the sellers said that instead of responding to the email they decided to create a listing which encompassed the purchases the buyer wanted to make all together in one listings. They did that without reaching out to tell the buyer they were working on it and in the meantime the buyer made the purchases.

Sorry but you are incorrect.

They never made the listing.

They actually said this is what they would normally do and they love doing it, but on this occasion before waiting for a reply from the seller the purchase had already been made, the seller also said that they did not have the time to reply at the time due to many orders that needed shipping, as this is their business model paid orders take preference. ( especially with defects for any late scans ). Orders go first messages are answered whenever i am able to, first and foremost scanned packages take priority.

The buyer was simply impatient.

Just for reference this is what the seller actually posted.

It necessitates us to create a collage of all the products requested, create a new listing, and then message the potential buyer of the new listing, just for them!

We love doing this - however - if we don't respond with an offer to do so - and you purchase the items at the cost in front of you - I assume you want the items. And we then focus on shipping them out on time to you.

We didn't have the time to reply, spend 15 mins creating a custom listing, then messaging back and forth with the buyer - immediately upon their initial message, no.
Before being responded to - which they could have waited for, if it were so important - they made their purchase.
That tells us - you want what you bought - time to inspect, pack like a pro - and ship as described.

2015mhfashions · ‎04-14-2020

Agree, and they moan about buyers not reading a description, Jeez !

nocoolnamejane · ‎04-14-2020

@einsteinbr wrote:
We recently received a message from a prospective buyer - comparing us to Amazon and other sellers - stating they could get free shipping on the same 5 items (irrelevant) - but they'd rather deal with us, and could they get a combined shipping discount.

Due to obvious hardships for everyone right now - we were not able to respond.

The buyer purchased 5 items from us - and we shipped them on time as described.

Woke up today to 5 negative feeback left (our only negative feedback in 20 years on ebay) - because apparently the buyer felt entitled to whatever discount they wanted... and was upset we never replied to their message.

The new feedback removal tool removed 2 of 5 negative feedbacks - FOR THE SAME ORDER.

This new system is nice - in that - we don't have to call ebay to fight these ridiculous buyers who break ebay policy - however - ebay has declined to removed 3 of the 5 negative feedbacks - and nobody to call to plead our case.

Please fix this - it's extremely stressful - and unfair to sellers who are trying their best.

Just so you know, you don’t actually need to make a new listing in order to combine shipping for multiple items, you can, if you wish to do so, simply amend your invoice to the buyer if you want to discount the shipping.

That being said, everyone blaming the seller for not answering the buyer’s message seem to gloss over the fact that they weren’t a buyer at the time, simply an eBay member asking for a discount because they could get one on Amazon.

I can totally understand a seller choosing to fulfill actual orders over answering a potentially troublesome buyer. What do we always tell buyers here? If a seller doesn’t answer your question, move on to another seller who does. The only mistake this seller made here is they didn’t block the buyer before they went ahead without a confirmation of combined shipped and paid without waiting for the seller’s reply.

And while Amazon does give an extended estimated ETA on non-essentials, I just got a notification that orders for non-essentials they said wouldn’t ship until May 9-13 just shipped and would arrive tomorrow ¯\_(ツ)_/¯

She ❤︎ Her ❤︎ Hers

twinkling.smile · ‎04-15-2020

Can you post a link to this new feedback removal tool?

Thanks.

@einsteinbr wrote:
https://www.ebay.com/sellerhelp

Can you post a real link please?

*madison · ‎04-15-2020

@2015mhfashions wrote:
Swiftly shipped the item though.

Because they are required to do so within their stated time frame.

The op said they couldn't respond to the buyer due "to" obvious hardships for everyone right now

No seller is required to answer any messages or haggle the price post sale.

Many thanks for the irrelevant information.

ebay expects sellers to communicate with buyers, that's why there is a DSR communication star. If a seller doesn't respond, that's fine, but the seller shouldn't moan if they get negged for it.

Not being able to respond due to obvious hardships for everyone right now, but being able to ship the item, just doesn't fly..

I don't know why you have thanked me for irrelevant info, unless you are the op with another user id ?

2015mhfashions · ‎04-15-2020

You're still not getting it.

Not being able to respond due to obvious hardships for everyone right now, but being able to ship the item, just doesn't fly..

Shipping is a requirement, period.

Messaging is not a requirement.

They never said they would not answer, only they were unable to at that time, multiple orders to ship took priority.

I am unaware of any time restriction in which a seller has to respond to any message.

Impatient buyer, That's it.

*madison · ‎04-15-2020

Nah.

If it's not possible to respond to a message due to obvious hardships for everyone, then it's not possible to ship an item.

I am able to respond to messages, but due to my hardships being on lockdown, I am NOT able to ship items. So therefore, I have no items listed.

Stop saying sellers don't have to respond, because they do. ebay expects it, and so do buyers. And there is a DSR for it..

Oh, I'm getting it, but you aren't.

2015mhfashions · ‎04-15-2020

Their choice how they choose to prioritize their business.

You can answer messages at your leisure with no listings.

They cannot as they explained immediately answer the messages due to many orders to be shipped.

Not that they would not, it's that they did not answer exactly when this buyer wanted.

Again unaware of any time frame for answering any message.

That's what you're not getting as the seller has pointed out many times.

Join the list of previous posters failing to read.

Stop saying sellers don't have to respond

Stop saying sellers do have to, it's a courtesy not a requirement, not that it would be a good business model but all the same a courtesy only.

Now do you get it ?

myescape · ‎04-15-2020

Seller does not have to reply but there are consequences for not doing so

I am not clear,seller was making a custom listing(which takes time)so did not have time to reply?Or was he busy shipping and did not reply quick enough for buyer?

This is a user to user board not eBay employees.
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When people show you who they are, believe them

*madison · ‎04-15-2020

They cannot as they explained immediately answer the messages due to many orders to be shipped.

----------------------------------------------

The op said in the original post the message was unanswered due to obvious hardships "for everyone"

And then later, lo and behold, the story changed. And that didn't surprise me.

Oh yes, I get it.

And sellers do have to reply to messages if they don't want neg feedback, or / and a low rated DSR for communication.

2015mhfashions · ‎04-15-2020

This buyer is petulant / childish / impatient

Didn't get want they wanted = Petulant

Leaving 5 separate negatives = Childish

Couldn't wait for an answer = Impatient

And lo and behold you know everything.

Trust me this buyer would give Aspirin a Headache.

Done

mam98031 · ‎04-15-2020

@twinkling.smile wrote:
Can you post a link to this new feedback removal tool?

Thanks.
@einsteinbr wrote:
https://www.ebay.com/sellerhelp
Can you post a real link please?

@twinkling.smile

That is a real link. Are you having trouble with the link or just don't like where it takes you?

The first option on the page it takes you to is for FB removal. What is it that you need?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

nocoolnamejane · ‎04-15-2020

Except, at that point, the buyer was NOT a buyer, just someone whining about how they could get it cheaper on Amazon.

She ❤︎ Her ❤︎ Hers

twinkling.smile · ‎04-15-2020

@mam98031 wrote:
@twinkling.smile wrote:
Can you post a link to this new feedback removal tool?

Thanks.
@einsteinbr wrote:
https://www.ebay.com/sellerhelp
Can you post a real link please?
@twinkling.smile

That is a real link. Are you having trouble with the link or just don't like where it takes you?

The first option on the page it takes you to is for FB removal. What is it that you need?

The link brings me here: https://www.ebay.com/help/home

I'm looking for the "new feedback removal tool", the OP spoke about.

Quote OP: "The new feedback removal tool removed 2 of 5 negative feedbacks - FOR THE SAME ORDER."

mam98031 · ‎04-15-2020

@twinkling.smile wrote:
@mam98031 wrote:
@twinkling.smile wrote:
Can you post a link to this new feedback removal tool?

Thanks.
@einsteinbr wrote:
https://www.ebay.com/sellerhelp
Can you post a real link please?
@twinkling.smile

That is a real link. Are you having trouble with the link or just don't like where it takes you?

The first option on the page it takes you to is for FB removal. What is it that you need?
The link brings me here: https://www.ebay.com/help/home

I'm looking for the "new feedback removal tool", the OP spoke about.

Quote OP: "The new feedback removal tool removed 2 of 5 negative feedbacks - FOR THE SAME ORDER."