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February 28 2018 bug charged for free insertions - must call to correct bill

While checking my account I noted charges for some "free" insertion fees listed February 28th.  Although ebay knows about this bug, they will not be correcting your bill unless you call them (the invoice will still  have the incorrect total due). I also stated ebay needs to stop adding Make an Offer to  listings whenever they pleased. They are taking complaints so hopefully enough sellers will be calling and this will be removed sooner than later...

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Re: February 28 2018 bug charged for free insertions - must call to correct bill

sh0pgirl, thank you so much! This was driving me crazy this morning.   I didn't pass my free listing limit and noticed not only does my invoice has insertion fees, but some of thise same items are listed as "promotional savings" on my account activity page....**bleep**.

 


@sh0pgirlwrote:

Although ebay knows about this bug, they will not be correcting your bill unless you call them (the invoice will still  have the incorrect total due).


Question -- does this bug happen often?  This is the first time I caught it.

 

FWIW, I agree with what you said about them adding "Make an Offer" to listings as well.  I'll be sure to them let know when I give them a call to rectify this mess grin

Message 16 of 17
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Re: February 28 2018 bug charged for free insertions - must call to correct bill

So glad you'll be getting your $$ back too! Think how many folks haven't noticed...😬🙄

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