False targeting and report

[1syndicate]

I have spoken to two different people in trust and safety in regards to items being taken down which do not violate E-bay policy nor guidelines....either a fellow E-bayer or someone deep in trust and safety has targeted my account...let us not forgot the former head of e-bay trust and safety is currently spending 5 years behind

bars and was arrested by the FBI for cyberstalking a fellow E-bayer....

Both of the individuals in trust and safety said they would call me back and neither have done so...sending off messages to bots does not help either as there has been no response from sent messages...how does a individual on E-bay protect their account from false reports of violation of E-bay policy?

[mtgraves7984]

Your listings look rather innocuous to me, plus... you have some cool stuff. What did you try to list? 🤔

[1syndicate]

Mtgraves....there are 2000 postcards on E-bay under Black Americana...the item I listed was a postcard lot that had nothing against E-bay policy...just a standard Black Americana in the heading...also note there are over 160,000 items on e-bay under Black Americana...also the exact postcard in question has been sold several times and currently there is two available for sale under the same heading with more words for detail...

My hunch is someone from E-bay trust and safety has targeted my account because other suspicious activity has been going on for several months which makes no sense...this is not something to take lightly as E-bay was forced to pay 3 million dollars to a couple who were victims of James Baugh Stephanie Popp and David Harville all who were the highest ranking Trust and Safety employees at E-bay

[m60driver]

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@1syndicate wrote:

how does a individual on E-bay protect their account from false reports of violation of E-bay policy?

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You can't, you just have to go with the flow and not relist the items removed.  Resistance is futile.

[bashort]

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@m60driver wrote:

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@1syndicate wrote:

how does a individual on E-bay protect their account from false reports of violation of E-bay policy?

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You can't, you just have to go with the flow and not relist the items removed.  Resistance is futile.

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yes, once skynet removes a item there is nothing a mere human including a ebay  "trust and safety" person can do.

[12345jamesstamps]

Certain words in the title can take down a listing....

Anything "confederate" related as well.

That "Cleveland Indians" post card....might want to change the title....some lookers might tag it as well. Just my opinion.

[1syndicate]

The item is a vintage Cleveland Indians Pin....there is over 30000 items listed under Cleveland Indians...also there is over 160000 items listed under Black Americana....none of these items are against E-bay policy hence why they are all still available for sale

[luckythewinner]

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@1syndicate wrote:

The item is a vintage Cleveland Indians Pin....there is over 30000 items listed under Cleveland Indians...also there is over 160000 items listed under Black Americana....none of these items are against E-bay policy hence why they are all still available for sale

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eBay user agreement says you do not have to violate any policy for an item to be taken down:

"we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion."

I sincerely doubt you are being targeted by some conspiracy within eBay. I suspect there is simply some combination of factors in your listing that is triggering a bot. And I suspect that no one you can talk to in customer service has the authority or capability to override the bots for a specific item.

[1syndicate]

There are other things wrong with my account and there is no conspiracy...there was nothing in my heading to trigger a bot when 160000 items currently have the same words....my listing simply read Postcard lot with trains cities Black Americana....also I did not talk to customer service about the situation instead spoke to two people in trust and safety which is a specific division of E-bay not a phone service operating just answering the phone

[tobaccocardyahoo]

Careless wording can trigger the bots.

Having a listing found by the bots can increase the likelihood of being checked by the bots in the future.

Relisting an item taken down by the bots, can increase the likelihood of more frequent checking.

Before you know it, you are buried by an avalanche.

All without human intervention.

[1syndicate]

What are careless words? If you are referring to Black Americana there are over 160000 items on E-bay with the same words....if bots were looking for listings with Black Americana how is there 160000 items for sale with those words?

[ed8108]

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@1syndicate wrote:

Both of the individuals in trust and safety said they would call me back and neither have done so...

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Performance appraisal

That is far from appropriate & proper business behavior.

Ebay should make efforts to identify & then counsel those employees to improve their job performance

[reallynicestamps]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



The social media Chat accounts are covered by trained eBay employees with some authority.

And you get a transcript so you can compare what you heard with what you were told.
 

[mtgraves7984]

What are careless words?

@1syndicate 

Good question. I searched 'postcard trains black americana' and found only 8 with those words. But they're still listed. 🤔

[1syndicate]

The lot had over 30 postcards so there was cities..trains..and only one postcard that was Black Americana..the said postcard has sold numerous times with Black Americana and Alligator...you can see them listed now...also go into listings and you can see where people list the actual word RACIST along with Black Americana eating watermelon and the listing was not taken down and sold.....there is no reason for a E-bay bot to target a account with just Black Americana in the heading as the trains and cities had nothing to do with it...also I wrote to one of the heads of the community and they acted like a War-Mart greeter stating nothing they could do and contact the help section.....