08-17-2024 04:13 PM
THE SELLER REFUSES TO SHIP MY ITEM OR COMMUNICATE WITH ME. EBAY WILL NOT HELP. THE ITEM I BOUGHT PAID FOR HAS BEEN RE LISTED, AGAIN EBAY DOES NOTHING.
08-17-2024 04:24 PM
Go to your Purchase History screen and click on I Didn't Receive My Item to open an Item Not Received case. If the seller does not issue a refund within a few days, escalate the case and eBay will force a refund to you.
08-17-2024 04:25 PM
Although it's common courtesy and good service, sellers are not required to communicate with buyers.
You are however covered by Ebay's MBG (money back guarantee).
If you don't receive your item, file a case with ebay. They will refund your money.
08-17-2024 04:28 PM
A day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.
08-17-2024 04:30 PM
@cromarble54 wrote:THE SELLER REFUSES TO SHIP MY ITEM OR COMMUNICATE WITH ME. EBAY WILL NOT HELP. THE ITEM I BOUGHT PAID FOR HAS BEEN RE LISTED, AGAIN EBAY DOES NOTHING.
Follow the instructions on this page:
08-17-2024 04:35 PM
ALL eBay buyers need to get acquainted with eBay's Money Back Guarantee for buyers.
And you are wrong about "eBay won't help". PLEASE read the MBG and follow the instructions to get your refund.
08-17-2024 04:35 PM
@inhawaii wrote:You are however covered by Ebay's MBG (money back guarantee).
If you don't receive your item, file a case with ebay. They will refund your money.
Unless the seller is a scammer and they ship a trinket to a different address in the same zip. Often those scammers keep relisting the same items over and over as the OP described.
08-17-2024 04:38 PM
@campanaelia wrote:
@inhawaii wrote:You are however covered by Ebay's MBG (money back guarantee).
If you don't receive your item, file a case with ebay. They will refund your money.
Unless the seller is a scammer and they ship a trinket to a different address in the same zip. Often those scammers keep relisting the same items over and over as the OP described.
Even if that happens ebay will refund the buyer.
08-17-2024 04:50 PM
@inhawaii wrote:
@campanaelia wrote:
@inhawaii wrote:You are however covered by Ebay's MBG (money back guarantee).
If you don't receive your item, file a case with ebay. They will refund your money.
Unless the seller is a scammer and they ship a trinket to a different address in the same zip. Often those scammers keep relisting the same items over and over as the OP described.
Even if that happens ebay will refund the buyer.
LOL, the fake tracking scam is out of control because ebay does nothing to assist buyers and denies the majority of claims. If the MBG was refunding the victims the scam would be dead, not gaining momentum.
08-17-2024 04:54 PM
@campanaelia wrote:
@inhawaii wrote:
@campanaelia wrote:
@inhawaii wrote:You are however covered by Ebay's MBG (money back guarantee).
If you don't receive your item, file a case with ebay. They will refund your money.
Unless the seller is a scammer and they ship a trinket to a different address in the same zip. Often those scammers keep relisting the same items over and over as the OP described.
Even if that happens ebay will refund the buyer.
LOL, the fake tracking scam is out of control because ebay does nothing to assist buyers and denies the majority of claims. If the MBG was refunding the victims the scam would be dead, not gaining momentum.
Serious question. I'm not sure of the answer.
If you didn't receive an item to to a tracking scam and lost your INR case,
couldn't you then claim the item you received was a cheap trinket and not what you ordered?
Wouldn't you then win the INAD case and get a refund?
08-17-2024
05:09 PM
- last edited on
08-17-2024
06:45 PM
by
kh-jean
ive done all that ebays says wait til 22 aug original date 4th aug how slow! you cannot speak to anyone. that should not even be legal. bad business! i buy a lot, not anymore, but ebay doesn't care. they are an awful company.
08-17-2024
05:12 PM
- last edited on
08-17-2024
06:46 PM
by
kh-jean
i'm not wrong they holding my money collecting interest! even you call that help? i call it theft.
08-17-2024
05:15 PM
- last edited on
08-17-2024
06:46 PM
by
kh-jean
i agree why doesn't ebay stop, makes them part of scam.
08-17-2024 05:20 PM
@inhawaii wrote:
Serious question. I'm not sure of the answer.If you didn't receive an item to to a tracking scam and lost your INR case,
couldn't you then claim the item you received was a cheap trinket and not what you ordered?
Wouldn't you then win the INAD case and get a refund?
You don't win a Not As Described case by just claiming it was a cheap trinket. Once you file the case, the seller has to respond. Their choice is to refund without requiring the return, or to ask to have the item back first, in which case they have to pay for a Return label.
Obviously, if this is indeed a trinket scam, where they sent some piece of junk to another address within your ZIP code, then you would technically not have anything to return (which is, after all, their plan from the beginning). Similarly, I would technically not be able to tell you to stick something in a padded envelope and send it back to them using their label, thus forcing their refund as soon as it arrives at the return address.
Officially, I understand that if you lose the Item Not Received dispute because your package went to a different address, and you have confirmed this with your post office, and they have given you a statement in writing to say that the package with your tracking number was addressed to someplace else, then you should be able to win an appeal (and thus a refund) from eBay. I have no idea how many victimized buyers are successful in doing this.
08-17-2024 05:21 PM
When August 22 rolls around, if you still have not received your purchase open the Item Not Received claim.
Often these INR turn out to be delayed delivery.
I understand the East Coast of the USA has had some unusual weather these past weeks.
If the 30 days from last estimated day from delivery has passed, you did not open the Claim in time, and you still haven't received your item, you are also covered by Paypal, if you use them to process online buying anonymously, and by the credit card you acutually paid with. These will allow Claims/chargebacks for up to 180 days from Payment.
Not every seller uses tracking by the way. It is one of our few Seller Protections, but international tracking in particular is very expensive.