Selling

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Invoice a seller

Hello, I've had a buyer say they have not received an item. This I refunded. They have now said that they have received it and would like to pay. How can I invoice the buyer or open the closed case to receive the money? I do not have PayPal.

Editing Listings

My two listings have been up for a while. How do I edit those listings to make them more attractive. I would like to move the pictures and chide the text.

Glitchy glitch

I've noticed this now for about a few months I think. Is it just my account or do you guys notice that immediately after you issue a refund to a buyer thru the Returns page, that specific return line item in that page changes it's status to "Return d...

Resolved! Won my appeal, but buyer did not return all my items, is it worth pursuing a small court case?

For context: My customer won the highest bid on a brand new factory sealed box of trading cards. The writing on the back of the box stated: "20 commons, 15 uncommons 10 rares, 5 ultra rares and 3 secret rares." When they received the item, they false...

I guess all sellers have been through this so maybe just venting?

I sold an item and the envelope fell from the lot I was mailing. A little after a week, I get the "where is my item?". I swore I mailed it but found it the next day, it fell between my car seats. I email back that I totally messed up, apologized and ...

question for auction sellers

I wonder what is your strategy when you have an auction that ends with no bids and few or no views. Do you mostly relist them one or more times? Put them in your store at Fixed Price? Add Best Offer or BIN or drop the price? Get rid of it? I do vario...

Policy violation

I have an item that eBay took down due to a policy violation which I understand and is not the issue. The issue is the item is still showing up as a suggested promoted listings eligible as well as offer eligible and it’s been like this for a few week...

Cannot combine 2 orders to Australia as ebay has collected tax on one or more?

Went to combine two orders but rec'd the message 'orders cannot be combined as ebay has collected tax on one or more of the orders'. both to the same ID and address What????

Tools to import/manage listings and inventory across multiple selling platforms

Hey guys! Does anyone here use a software to import and manage listings and inventory levels across multiple selling channels? I am now on 4 different platforms. Creating listings on each of them is extremely time consuming. Also, having to update my...

Buyer left me positive feedback by mistake.

Buyer left me a positive feedback by mistake obviously meant for someone else. It contains details that did not happen. This buyer's order just went out this morning. Because it's a positive, should I just let it go and not let it bother me?

Buyer with no feedback score made offer on expensive jewelry

Not sure what to think about this. I've received a buy it now offer of $1,000+ on a piece of Native American jewelry, which is not covered by the Authenticity Guarantee. The buyer set up the account last July, but has no feedback score, and according...

Terapeak sourcing Insights?

NOT trying to sell anything here or encourage anyone to look at my listings. Looking for guidance only. I'm not really understanding these Terapeak results shown to me this morning. I did not search for these results, they were in my Terapeak folder ...

Do Abbreviations Effect Algorithm Search Results?

I saw a video in which the person said that the Ebay algorithm does not like abbreviations and will not favor you in the search results if you use them. Does anyone know if this is true? I use a lot of them such as VTG for Vintage and am thinking abo...

Resolved! Does Ebay Discriminate ?

Ebay has told us we can not sell our product on their platform. Yet everyday I have reported others selling the same exact product as I sell and I have reported the item. 9 out of 10 times the reply back from Ebay is "we looked into your report and d...

Selling sport cards with shipping built into cost

I have been selling low end sports cards on eBay for about a year. Sales have not been terrible as this is more of a hobby for me and have been averaging 2-3 sales a day, but my next goal is 5 sales a day. What’s your guys experience with building in...