eBay

iamalwaysright · ‎08-01-2023

Now you're going to keep me up all night wondering what the actual problem was. Item purchased on July 21, delivered on July 29.

dhbookds · ‎08-01-2023

It says "payment" dispute, which means the buyer "didn't recognize the charge" on their credit card. Usually happens when the card/number is stolen or the buyer forgot/doesn't recognize the charge for something they bought.

iamalwaysright · ‎08-01-2023

Respectfully no, unless ebay just recently changed their verbiage on this. There are numerous other reasons why a buyer is allowed to file a "payment" dispute other than not recognizing the charge. Many that I have also experienced.

I've gotten numerous payment disputes for unauthorized or not recognized, and every time ebay discloses that reason that the buyer "did not recognize the transaction." See attached screenshot of a previous dispute and how it differs to the one in my OP. The one in my OP says "had an issue with the transaction."

Insomnia is in my future.

dhbookds · ‎08-01-2023

Sorry........never saw the "reasons" shown before.........I haven't had any of these in a long time. To me the mere fact that Ebay is covering you......meant (to me), it was a "didn't recognize" claim.

ittybitnot · ‎08-01-2023

@iamalwaysright

Is your buyer still a registered user? I would be inclined to ask them what their "issue with the transaction" was exactly. It seems to matter not, however, since after the obligatory waiting period your funds are supposed to be released anyway according to the eBay message.

Perhaps, for some trumped up 'privacy' reasons, eBay has elected not to tell YOU.

It will not (much) cease to amaze me why they make a seller WAIT for the response from the payment entity when you are supposedly covered by seller protection. It may have something to do with the references that "ebay does not make money on held funds" being removed from he platform.

Do let us know if you find out.

lakefor94 · ‎08-01-2023

From the last Seller Update

eBay may automatically apply seller protections to a dispute without requiring the seller to respond or take action on the dispute. If we apply the protections automatically, we won't charge a dispute fee or seek reimbursement from the seller if the dispute is resolved in favor of the buyer.

Posting ID

slippinjimmy · ‎08-01-2023

@dhbookds wrote:
Sorry........never saw the "reasons" shown before.........I haven't had any of these in a long time. To me the mere fact that Ebay is covering you......meant (to me), it was a "didn't recognize" claim.

I agree, the fact that eBay covered you immediately means that you were covered by Seller Protection. If it was an INR type of chargeback eBay would have asked you to confirm the tracking information, if it was a NAD type of chargeback you would not be covered by Seller Protection at all.

Paranoia strikes deep
Into your life it will creep

iamalwaysright · ‎08-03-2023

Yea, sure why not. Wouldn't hurt much to just ask the buyer out of curiosity. I'll reply back here if the buyer responds. And yes, I did always think it was weird that the funds don't get released until the payment source rules against me and the seller protection policy kicks in to cover me.

iamalwaysright · ‎08-03-2023

I don't get many disputes that don't have the "not recognized" reason. I'm sure we agree that a high majority of disputes fall in that category. I haven't gotten the SNAD and INR dispute reason in a long time, but I recall they also did disclose the reason for the dispute just like the "not recognized" would disclose it.

This is why the "issue with transaction" baffles me. Did ebay just recently change their verbiage just to be vague? If so, I wonder why. I guess I'll find out once I get my next payment dispute.

iamalwaysright · ‎10-02-2023

UPDATE:

Surprisingly the buyer's payment institution sided with me. Usually I'll say it doesn't matter to me either way, but I'm glad ebay saved themselves the money to pay me out. Hopefully this will happen more with others and ebay won't have to raise our rates trying to recuperate the loss.

buyselljack2016 · ‎10-02-2023

I had one of those. Same reason shown.

I knew what the problem was.

My buyer's item had been returned as undeliverable. The buyer had been refunded. (in full) The buyer had been messaged to be appraised of the situation when the refund action was taken.

Don't know what issue the buyer had with the transaction, but that is the same thing that showed up on mine a while after I was all done with it. (many months ago)

Not a peep from the buyer on eBay. Just the payment institution action.

As with yours, eBay handled it.

luckythewinner · ‎10-02-2023

Now you're going to keep me up all night wondering what the actual problem was. Item purchased on July 21, delivered on July 29.

Why would you stay up all night? Even if you didn't notice that the reason was printed on the right-hand side of the screen shot you posted, you knowing the reason they filed it will not change the outcome.

iamalwaysright · ‎10-02-2023

@luckythewinner wrote:
Now you're going to keep me up all night wondering what the actual problem was. Item purchased on July 21, delivered on July 29.

Why would you stay up all night? Even if you didn't notice that the reason was printed on the right-hand side of the screen shot you posted, you knowing the reason they filed it will not change the outcome.

Full disclosure, I admit I actually did get some sleep since July 21. 😀

The benefit of knowing is not for the outcome of this dispute, but for improvement of my services had the actual problem been caused by seller error or even if wasn't but I still could adjust and avoid the issue altogether moving forward. It's all about providing a better service.