FEEDBACK does not count anymore ..Bad sellers aren't held accountble

[beto-ea]

Buyers don't feel feedback is important nor do sellers have fear of being held accountable...What ever happened?

[4pawsup*]

It matters to me and other sellers i am sure. While buyers no longer leave feedback at the rate they used to those that do sellers need. Unless your a super seller and have so many it wont matter. TRS receive discount on fees. Feedback matters.

[ckimodog]

@beto-ea 

Feedback is not required by either the buyer or the seller.  It is purely voluntary.  If you get some great feedback, that's great! Feedback is not really that important if you're a good seller. Customer service and giving the best service you can offer to a buyer is what counts.  Don't let it disrupt your day.  So far your customers are singing your praises.  Keep up the good work.

Happy Sales!

[mycheaperstuff]

@beto-ea 

I couldn't disagree more. I wonder what "metric" or experience prompts you to say that?

Sellers still care about feedback, but moreover, they care about having a satisfied buyer so as to avoid returns.

At most, the eBay selling environment of buyers rule, slow sales, and can't win for losing, may result in sellers adopting a fait de compli approach to a buyer complaint.

[riftlakeaquatic]

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@beto-ea wrote:

Buyers don't feel feedback is important nor do sellers have fear of being held accountable...What ever happened?

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Where is this information coming from?  Your experiences or a survey?

As a buyer and a TRS seller, it matters to me. 

[johnrj1226]

For several years (like more than 5+) eBay no longer uses  FB ratings as a metric to measure sellers. 

[martin2001]

As a buyer I always check seller's FB. Frequently, I will pay more to purchase an item from a seller with excellent FB avoiding a seller with not so stellar FB.

[fern*wood]

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@beto-ea wrote:

Buyers don't feel feedback is important nor do sellers have fear of being held accountable...What ever happened?

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As a seller yourself, I'm sure you know sellers have many metrics which hold them accountable.  Feedback isn't one of them.  I'm guessing you gave a seller a negative which was removed.  This is permitted under certain circumstance.   Follow-ups are usually way more important than any initial feedback given or received.

[gloryglorygifts]

I have to disagree. As a buyer, which I very rarely do under this account, I always look at fb to see if there are problems with the seller. I also look at location.

As a seller I very much care about my fb rating and work very hard to keep my people happy. That one ding that I got in the last six months is KILLING me, but it is what it is. I responded as best as I could and try to forget about that customer. I do love and appreciate my customers and the few that leave fb, I think, reflect that.

[robbie31415]

Do you not see the constant account restriction complaints?

There are a bunch of metrics sellers have to meet, and those metrics all involve things with actual evidence and objective data.

[tobaccocardyahoo]

EBay has done enough about its guarantee for some buyers to treat Ebay as they would any other retail site.

FB is unnatural, and does not benefit the people who leave it.

There are some old time Ebay buyers who treat FB as being as important as it was when Pierre did nothing to police the site.

I do not leave FB for the sellers I buy from. More buyers leave FB for me on Ebay than they do anywhere else on the net.

I have never found FB to be an indicator of what is going to be a bad transaction. I have often received positive FB when I feel I screwed up a transaction - often because I made it right. I do not pay attention to FB, but I will not make big ticket sales from Ebay sellers.

FB continues to exist because no site wants to face the negative publicity which would be triggered by sellers who have nothing going for them other than 100% FB. Amazon considered displaying other metrics other than FB to buyers, and the seller backlash was strong enough to derail it. FB suffers from benign neglect on that site.

[johnrj1226]

Don't believe that one red hickey will kill sales.  But your response to the  neg FB might.  Leaving FB is strictly voluntary exercise for both buyer & sellers.  Plus no where is it written by eBay that buyer is required to contact a seller or send pics prior to leaving FB or opening an INAD case.  A no reply would have been a better  choice.  Sending an eBay message  would have be a better choice as it is not visible to the eBay shoppers.

Good News is the  neg will  no longer be visible after 365 days from receipt.

[soh.maryl]

Can you offer  details of why you feel this way?  

[luckythewinner]

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@soh.maryl wrote:

Can you offer  details of why you feel this way?  

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Exactly.

"Does not count anymore" is a pretty vague statement. 

• Are you talking about the lack of buyers leaving feedback? 
• Are you talking about buyers not caring anymore due to the Money Back Guarantee?
• Are you talking about it not being part of Seller Evaluations anymore? 
• Are you talking about Top Rated Sellers getting feedback removed if they promptly and proactively resolve cases? 
• Something else?

"aren't held accountable" is also pretty vague. 

• They are forced to refund virtually all Money Back Guarantee cases
• They are punished with fees if their dispute rate exceeds that of their peers
• They are punished by the cost of return shipping
  
• They are punished by working for no income in Money Back Guarantee cases

Are there any specific offenses and specific punishments for them that you would like to see?

[1tuna]

I sure do agree with you on this

bad sellers can get away with a lot if they are TRS. its called seller protection

a seller can screw you over and you cant really leave them a neg with a return

bad sellers will choose to send you the wrong thing on purpose to get out of an out of stock defect, its a dirty trick if they dont want to send you the item you won for a song at auction

bad sellers can get away with a lot using the return system to scrub negs

ebay works better when buyers and sellers both know the MBG

@beto-ea