04-11-2023 08:57 AM
Hello
I have one NEGATIVE FEEDBACK SCORE in 15 years and my score drops from 100% to 83.3%.
Out of 58 sold items.
Please recalculate my score so I'm at the 95% feedback level.
Thanks
04-11-2023 09:00 AM
Your score only includes feedback received in a twelve month period. Get more fb to raise your score.
04-11-2023 09:06 AM - edited 04-11-2023 09:08 AM
No one here can change your feedback rating. We are just members, like you, buyers and sellers who try to help one another when we can.
The percentage is calculated only on feedback for the past 12 months. In your case, that seems to be one negative, one neutral, and five positives left for you during that time.
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04-11-2023 09:11 AM
83.3% is the correct score. In the last twelve months you have 5 positive and 1 negative (the 1 neutral is a wash so has no bearing on the count).
So of the six feedback you have, each is roughly 16.67% of 100%. Subtract from 100 the 16.67 for the negative and you have 83.3% positive feedback.
04-11-2023 09:19 AM
How a seller responds to a negative can have more of an impact on future sales than the actual feedback score itself.