eBay

shara7901 · ‎07-03-2018

Hi! I'm trying to sell a high ticket ring (wedding ring) for the first time. I listed it last night, marked it up 30% for the BIN price. This morning, I receive an email saying the item has sold for the BIN price of $9,100.00. The buyer has good reviews but it seems that most of the items he has purchased could be cheap items. Anyway, the buyer is asking for an invoice and says he will transfer the money via PayPal as soon as he gets the invoice. I know I need to request signature confirmation and delivery confirmation. Any advice?!

robja_6549 · ‎07-03-2018

@everything-from-trinkets-to-treasures wrote:
Not ebay's job to do more than to give people the information......people have to take the initiative and read it/learn it. This is not a new concept and why there is such a statement in the user agreement about having read and agree to.......before using the site...that we all get and agree to. Ebay cannot stop people from ignoring it and agreeing to something they haven't bothered to read or learn.
Again...adulting
Countless pages of policies, webinars, podcasts etc etc....all for the learning

So eBay shouldn't protect sellers at all?

castlemagicmemories · ‎07-03-2018

"Restrictions absolutely should be imposed on new sellers. Honestly I think selling account you have to have a buying history before they are allowed to sell."

I agree, and that is often advised, although it is not a requirement. But at least that way, they have some sort of idea how Ebay works, at least from the buying side. Some come on without any clue from either side and jump right into selling, and it doesn't go well.

missjen831 · ‎07-03-2018

@everything-from-trinkets-to-treasures wrote:
Ummm....customer service is something we provide. When a buyer asks for an invoice we give it that is why ebay gives us a tool/link for that...no one said they couldn't pay without it.
Buyer said they would pay as soon as they get it. ....NOT that they couldn't pay without it.

Teaching OP poor customer service is also not good...and goes against whay ebay says about customer service too

This isn’t about teaching poor customer service. It’s about responders who give bad advice because they are unfamiliar with the scam. It’s about protecting OPs from the harm that results if they follow the bad advice. The buyer wasn’t asking for an eBay invoice. And even if they were, the seller always has a choice. They aren’t required to send a redundant invoice. But again this wasn’t an eBay invoice that was requested.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

everything-from-trinkets-to-treasures · ‎07-03-2018

Who said that ebay shouldn't protect sellers or are you trying to insinuate something else that was NOT said into this?????
I am not sure why you keep doing that...but it will not work.

thatsallfolks · ‎07-03-2018

@everything-from-trinkets-to-treasures wrote:
Ummm....customer service is something we provide. When a buyer asks for an invoice we give it that is why ebay gives us a tool/link for that...no one said they couldn't pay without it.

You explicitly said the OP had NO CHOICE but to send the UNNECESSARY invoice.

robja_6549 · ‎07-03-2018

@everything-from-trinkets-to-treasures wrote:
Ummm....customer service is something we provide. When a buyer asks for an invoice we give it that is why ebay gives us a tool/link for that...no one said they couldn't pay without it.
Buyer said they would pay as soon as they get it. ....NOT that they couldn't pay without it.

Teaching OP poor customer service is also not good...and goes against whay ebay says about customer service too

obviously you've never heard about the scam or the customer ask for the invoice sends a fake payment email to the the cellar and seller ships without actually being paid.

maybe rather than arguing so much with us over this you should do like you insist all seller should do and go read up on the scam yourself.

castlemagicmemories · ‎07-03-2018

@robja_6549 wrote:
@everything-from-trinkets-to-treasures wrote:
The restriction is not to protect sellers, never has been...it is so ebay can gage if they are going to follow policies, complete transactions etc ...it is to protect buyers. It is the time period where new sellers prove themselves.
I respectfully disagree with you on this. As I said my very first selling account had $100, 000 limit the the account that I opened a few months later had a much much lower.

when I called and asked eBay to raise the limit they stated that this was to protect sellers from getting themselvesthemselves in over their heads.

Thank you for confirming what I said, that it is also to keep sellers from getting in over their heads! Getting in over their head does no one any good~not Ebay, not buyers, and certainly not the seller.

castlemagicmemories · ‎07-03-2018

Please read the whole thread. Thank you.

No one is advocating against Customer Service here.

everything-from-trinkets-to-treasures · ‎07-03-2018

Yes some people "choose" to learn the hard way...that is their choice, they are adults...it is not yours or anyone else's or ebay's to make for them.

castlemagicmemories · ‎07-03-2018

@missjen831 wrote:
@everything-from-trinkets-to-treasures wrote:
Ummm....customer service is something we provide. When a buyer asks for an invoice we give it that is why ebay gives us a tool/link for that...no one said they couldn't pay without it.
Buyer said they would pay as soon as they get it. ....NOT that they couldn't pay without it.

Teaching OP poor customer service is also not good...and goes against whay ebay says about customer service too
This isn’t about teaching poor customer service. It’s about responders who give bad advice because they are unfamiliar with the scam. It’s about protecting OPs from the harm that results if they follow the bad advice. The buyer wasn’t asking for an eBay invoice. And even if they were, the seller always has a choice. They aren’t required to send a redundant invoice. But again this wasn’t an eBay invoice that was requested.

THANK YOU! As always, absolutely right, succinct, and spot on, Jen!

robja_6549 · ‎07-03-2018

@everything-from-trinkets-to-treasures wrote:
Yes some people "choose" to learn the hard way...that is their choice...not yours or anyone else's

Good grief! Honestly I hate to see it when the day comes that you get scammed because I have a feeling people are going to remember this thread and throw it back in your face

castlemagicmemories · ‎07-03-2018

@everything-from-trinkets-to-treasures wrote:
Yes some people "choose" to learn the hard way...that is their choice, they are adults...it is not yours or anyone else's or ebay's to make for them.

Please read the whole thread. Thank you.

everything-from-trinkets-to-treasures · ‎07-03-2018

Wow...now you are telling what I have heard about or not...hmmm another incorrect assumption.

everything-from-trinkets-to-treasures · ‎07-03-2018

In a regular transaction...when a buyer asks for an invoice you send it...you do not get to determine if it is necessary for the buyer or not. That is not your job...your job as a sellers is to provide customer service and to sell. When your customer asks for an invoice you send one. NOt a new concept...sellers have been doing for countless years....although maybe not so much on lower end items as on higher end items where it is fairly common.

thatsallfolks · ‎07-03-2018

@everything-from-trinkets-to-treasures wrote:
In a regular transaction...when a buyer asks for an invoice you send it...you do not get to determine if it is necessary for the buyer or not. That is not your job...your job as a sellers is to provide customer service and to sell. When your customer asks for an invoice you send one. NOt a new concept...sellers have been doing for countless years....although maybe not so much on lower end items as on higher end items where it is fairly common.

eBay buyers don't "transfer the money via PayPal"; they go to the EBAY checkout screen and pay. Are you so stubborn that you refuse to acknowledge that the OP's "buyer" was actually a scammer? Even after ebay closed the buyer's account? Amazing.

And it's disrespectful to respond to post #1 without reading the multiple pages of responses that have already accumulated. It also might save you from giving advice that makes no sense (e.g. telling the OP that they MUST go through with a sale that's already been canceled by eBay).