Extreme return policy, I quit

[layersofmyheart]

Dear Ebay, 

In 15 years,  I have had about 3 return item cases against me.

Didn't it used to be that eBay would take a look at the messages sent between the buyer and seller, take a look at the listing, photos, etc, and make a decision?

Now, they require the buyer to send the item back to the seller first thing, without any consideration to the situation. All a buyer has to do is send in the request, and bam, it's done.

  I have to report to eBay what they sent back, and the condition of it. I don't understand why I have to do this when it's cut and dry, plain and clear, that it is the buyers fault. In the messages, they even admit to it. I posted very clearly that the screen is cracked. Why do I have to go through all of this and possibly have to refund the buyer anyway?

On the phone, I asked the eBay rep, what if the item is exactly the same? What happens then? Do I have to refund the buyer?  I asked her about the different variables and possible situation where I have to refund the buyer. She couldn't answer me. She said since I've been a seller for 15 years,  I should know. 

The old way should be step one. And if it is not clear, only then have buyer send the item back to the seller. 

I understand that you are trying to protect the buyer. But it has gone too far. For example, there are Grassroots efforts in society to protect victims. At some point though, it goes too far and victims get priority that supersede anyone else. And thus, creating  an imbalance  in the other direction. There is a name for this, and it is no solution.

This is what eBay is doing.

As a seller of 15 years, I quit.

[the*dog*ate*my*tablecloth]

Having spent 20+ years on the boards I can tell you that electronics are a completely different animal than any other category on eBay. Used electronics are a booming business and the number of used phone sold on this site is head spinning.

their value is high and they are easy to ship. People can take components and return. At least with most sales when you get a return you get the item back in resellable condition.

So if you’ve only had three returns on collectibles and you get things back in the same condition, your risk selling those items is much lower than electronics. Most sellers have seen minimal effects from the new policy, except maybe for continuing sales because EBay is maintaining buyer trust.

people have been predicting the fall of eBay at least since 1999 when I started on the boards.

[whatmorefabric]

Go read any board on any selling venue and you will see the same thing.

There was a discussion on Amazon about a return on a 3500 suit that had been altered....etsy a ceramic piece returned chipped.

It is the part of the cost of doing business.    It is also because all of these sites take Credit Cards and CC require generous return policies.

[luckythewinner]

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@whatmorefabric wrote:

It is also because all of these sites take Credit Cards and CC require generous return policies.

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Repeating a good point for emphasis. 

[stuff4divas]

It is also because all of these sites take Credit Cards and CC require generous return policies.

_____________________________________

and let's not forget about PP's generous policy 😮

[mam98031]

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@stuff4divas wrote:

It is also because all of these sites take Credit Cards and CC require generous return policies.

_____________________________________

and let's not forget about PP's generous policy 😮

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None of mine do.  I think on most of mine if I'm going to dispute something I have 60 days from purchase.  I may have one that is 90 days.  But none of the ones I use have 180 days like PP has for filing claims.

[sfg_sports]

Nah. My Q1 was crazy good with barely any returns or issues. I sure hope you didn't quit.