Every seller can get scammed!

[tunicaslot]

Just watched this and thought even the vloggers with 6 figure sales get the occasional buyer returning somethin other than what was sold!

Sellers have to take it all in stride bcause 99.9% of buyers are wonderful!

https://www.youtube.com/watch?v=9D0YW9Ls4M0

[tunicaslot]

Guess I see it differently. Everyone has the opportunity to be scammed - I don't believe it's promoting scamming but letting sellers know they are not alone. Plus giving them tips on how to deal with it and report the buyer. Too many here get scammed once and have been on the platform for 10 yrs + and due to one bad experience want to close up shop.

No matter the venue - sellers are vulnerable to bad buyer behavior.

[ersatz_sobriquet]

Where are these increased seller protections ebay told me they were "working on it" 7-8 years ago during the live chat update session? 

I think everyone can agree that seller protections have only gotten worse. 

Where is the warnings to sellers? Why aren't they front and center? Why isn't there seller warnings such as "Do not trust an email" but check your paypal balance and make sure that the funds have cleared? SIMPLE protection warnings like that could go a long way on ebay, and I've stated this for years. It's not like ebay can't think this stuff up...they just CHOSE NOT TO. 

Watching that video doesn't make me feel all warm and fuzzy to list single items valued in the thousands of dollars that I would like to sell this season. I just keep sitting on those items...and continue to list lower valued items that I don't FEAR the outcome. 

[grayirongolf]

It's common knowledge, eBay allows everyone to scam a few items per year.  Think of eBay as the place you can go to get free inventory.  You must use the tools/policy's eBay provides for a successful cash transaction on the street.    

Turn your warm heart cold until eBay smartens up & changes these buyer fraud policy's. 

[orangehound]

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@luckythewinner wrote:

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@tunicaslot wrote:
Sellers have to take it all in stride bcause 99.9% of buyers are wonderful!

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In 2009 the FBI suggested that the fraud rate on eBay was 1 in 100 transactions.

Around the same time eBay was claiming the rate was 1 in 10,000 transactions.

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I'm not sure how "fraud" is defined, but we encounter bad buyers in about 2 in 100 transactions ... mostly abusing the Money Back Guarantee with a false SNAD.

[ersatz_sobriquet]

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@orangehound wrote

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I'm not sure how "fraud" is defined, but we encounter bad buyers in about 2 in 100 transactions ... mostly abusing the Money Back Guarantee with a false SNAD.

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Right on my percentage too. 2% false snads per 100 sales. 

[postingid2017]

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@tunicaslot wrote:

Guess I see it differently. Everyone has the opportunity to be scammed - I don't believe it's promoting scamming but letting sellers know they are not alone. Plus giving them tips on how to deal with it and report the buyer. Too many here get scammed once and have been on the platform for 10 yrs + and due to one bad experience want to close up shop.

No matter the venue - sellers are vulnerable to bad buyer behavior.

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@tunicaslot - after I posted my original thought, I had said to myself, maybe I should rephrase it - it was definitely not directed at you (or anyone else for that matter).  It was more in line with the seller(s) that made the video.  Most potential buyers already know that eBay and/or PP will force a seller to accept any return  IMHO and mine alone, there is already enough information here as well as on the web. 

I truly hope that I did not offend @tunicaslot or anyone else for that matter and if I did please accept my apology in advance.

[tunicaslot]

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@postingid2017 wrote:

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@tunicaslot wrote:

Guess I see it differently. Everyone has the opportunity to be scammed - I don't believe it's promoting scamming but letting sellers know they are not alone. Plus giving them tips on how to deal with it and report the buyer. Too many here get scammed once and have been on the platform for 10 yrs + and due to one bad experience want to close up shop.

No matter the venue - sellers are vulnerable to bad buyer behavior.

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@tunicaslot - after I posted my original thought, I had said to myself, maybe I should rephrase it - it was definitely not directed at you (or anyone else for that matter).  It was more in line with the seller(s) that made the video.  Most potential buyers already know that eBay and/or PP will force a seller to accept any return  IMHO and mine alone, there is already enough information here as well as on the web. 

I truly hope that I did not offend @tunicaslot or anyone else for that matter and if I did please accept my apology in advance.

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I think we're all on edge with what goes on today on the web with returns. I wish some policies on Ebay were changed and offered better seller protection like some of the other sites have - buyers having a shorter period of time to claim a return and having to prove why the return is indeed SNAD. I agree that there are already videos out there showing a buyer ow to scam -but I think the intention of the vloggers was just to show - despite having thousands of followers and successful store on multiple venues - they too get their fair share of bogus returns.

[upssob]

I sold a item that was new with tags and received item used, and without tags. I of course escalated the case, and lost......

[olivia*kate]

Yes, I'm officially DONE with ebay. I've been a seller on here for many years. Recently a buyer bought a bag from me. She kept it for 2 weeks. Sold it to someone else to scam that person (she never sent her the bag and the sale was on a bst page). Then she claimed the bag had issues that I did not disclose and returned on ebay. The market for this bag is very up and down so I had to sell the bag at a HUGE loss thanks to ebay forcing the return process. I spoke to them on the phone and they told me that eventually they would force me to return the buyer's $$ since all anyone has to do is claim the item arrived not as described. EVEN THOUGH SHE POSTED IN IN LIKE NEW CONDITION ON HER SALE POST and I SENT THEM THIS INFO AS PROOF SHE WAS A LIAR. ANY other sales site that I use and this is a NON ISSUE. P*shmark, Tr*desy, Merc@ri....the return is VOID after a very short time frame for the buyer to look over. So I will no longer sell on ebay. It is a haven to scammers and if you haven't been scammed then just hold on....

[olivia*kate]

I would like to add that any buyer has 30 days to come up with a reason to return your item (even if you have no returns on your listings). Also YOU get to pay for that return shipping.

[orangehound]

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@olivia*kate wrote:
I would like to add that any buyer has 30 days to come up with a reason to return your item (even if you have no returns on your listings). Also YOU get to pay for that return shipping.

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One of the biggest points of confusion with sellers is that they think "no returns" means "no returns, all sales final".

[grayirongolf]

The reason behind no returns not actually being no returns is, eBay can't win a credit card case. The consumer protection laws for credit card purchases are just to strong.   They don't want to be fighting a battle they can't win.   

[tunicaslot]

Ebay is not a good fit for everyone - so hopefully you'll have great success elsewhere. Ebay is still my number one selling venue but it doesn't fit everyones expectations.

[olivia*kate]

BUT other sites that offer high end items absolutely do provide no returns after so many days of reviewing the item like I mentioned. I'm not disagreeing with you in any way. Simply stating why I no longer feel ebay works for me as a seller. 

[olivia*kate]

I mainly sell high end bags and clothing items that I purchase for myself and then resell on ebay(usually after using lightly or they are in like new condition). This is a hobby I personally enjoy and it's not something I use for income. I just wanted to post my experience since I did not expect them to force a return on this item. So it was just an eye opener for me.