Thanks to all for the suggestions. These emails are sent with every clock that I restore for the customer or sell from my inventory. I acquire clocks from various sources and restore/repair them for sale and offer restoration service of clocks already owned by my customers. These are antiques and the instruction manual is important as the clocks are not set like the current electronic ones. The email is sent informing them of their clock being on the way, the tracking number and a thank you for their business. The shipping package also contains warranty information for the new owner. I do in fact, send hard copies of everything in the shipping box, but want to attach electronic copies of this information in the event of the hard copies being damaged in shipping. I attach photos of the clock for a shipping claim if needed, and having good quality photos available for them to file the claim as a major convenience. There is no personal information of the buyer included in the body of the message. I have researched thoroughly eBay seller help pages and can only find a statement describing all the file types their messaging system accepts. I have also tried to attach a .pdf file with the 'attach photo' button on the message compose window-no luck. eBay message help states that all the normal file types can be attached to a message BUT, there is no information on HOW to attach anything other than picture formats to an eBay message. I have tried all the available methods to contact the buyer to no avail. I send these messages from my personal email account to the customer's aliased eBay email address. I have literally sent hundreds of messages in this way, but in the last few weeks the eBay system is intercepting some of them- furthering muddying the waters as to why it isn't stopping all of them with the same information. All the message indicates is the buyer alias but no information on the particular message that was intercepted. I have been assured by the eBay account dept that this practice is perfectly acceptable. I've spent hours in chat with eBay customer service trying to figure this out, with no success. It goes without saying that I would never consider violating any policies, I wouldn't risk my business by cheating. I have been a customer of eBay since the very beginning in the late 90's (back when Amazon only sold books) , and this is my second account since the ex took 'possession' of our initial account, so I've been around the block a few times and understand their legitimate concern about dishonest sellers attempting to bypass the system to cheat. So, the bottom line question remains: How do you attach a .doc, .pdf, etc. file to a message being sent from my eBay messaging compose window to a customer's eBay messaging system ??? So far, not even eBay customer service has been able to figure this out. There should be some way since their message help pages show these different doc formats can be attached. Very confusing. Thanks for the help y'all.
