The title is the "long story, short" version but I saw a thread that was titled "Suing eBay" that was eventually closed which led me here. I put a cell phone on eBay and the communications with the buyer were great. He said he is on a military base in Guam so after he won the auction and I received his payment, I sent it to him. He requested USPS and the USPS confirmed the location so I sent it via USPS. After some time of seeing no movement, he sent an escalation to eBay, they asked me to provide proof that I sent it to him. I'm not trying to blame the pandemic but it honestly wasn't going to get to him in a timely manner from NY. Ebay wanted proof of delivery vs how it was just "on route" so they voted in his favor, refunded his money back from me, and closed the case. I clicked on the appeal button so they could reopen it but because it was "on route" and not "lost or "not mailed out" they just closed it again saying since he doesn't have it, he gets a refund. One person said if he does get it, send him an invoice or if there are three failed delivery attempts, it will get shipped back to me. Two days later, it finally hit the next hop and some time after that, he picks it up. I can't send an invoice to him per eBay's 30 day policy and the buyer isn't responding to me over eBay messages (no surprise). What I don't understand is how after I explained the buyer got the product and the money and used your system to not get in trouble, eBay isn't returning the money back to me. Every email support person has found a different way to completely avoid "no" and phone support, though sympathetic, says their department can't do anything and no one over a supervisor will talk to me. Buyers or sellers can't talk to the appeals team or the manual corrections team. They were so quick to yank the money from me but are not willing to do that to the buyer. Now, it's been long enough that eBay took down the listing.
To me, it was simple, the buyer didn't get the product, he gets a refund but wait, he did get the product so heres your money back for the auction. This is my 20th attempt to work things out but the last person threw eBay's user-agreement and privacy-policy web pages at me to dead the whole thing so I just want to take eBay to court. I don't understand why they won't take proper accountability for making the bad decision. I'm not asking for an apology, just make things right. Does anyone know how I can go about suing? It'll cost an arm and a leg but I'd like to get started. I'm not a business account. Both the user-agreement and privacy-policy pages do not have contact info. I'd like to forward every email response I have gotten to the CEO of eBay. That would cause a stir because all the phone calls and emails have not.
