Ebay should let people that may be hit with a hurricane suspend their listings till its over!

[drusalina]

eBay should let people who DON'T have a store and have taken advantage of a listing sale that just happened, SUSPEND their listings until we are able to complete orders.  

Come on eBay have a heart! 

[mistwomandancing]

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jpcustomsonline wrote:

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I spoke to an ebay rep. He said a vacation hold does NOT prevent late shipments. You still have to ship within your handling time.

That's why many store owners use the invisible vacation mode so that their inventory can't be seen or purchased while they're on vacation.

BUT, if you're affected by the hurricane, they will take care of any defects you get because of it.

Well, maybe..... 

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[jpcustomsonline]

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@mistwomandancing wrote:

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@jpcustomsonline wrote:

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I spoke to an ebay rep. He said a vacation hold does NOT prevent late shipments. You still have to ship within your handling time.

That's why many store owners use the invisible vacation mode so that their inventory can't be seen or purchased while they're on vacation.

BUT, if you're affected by the hurricane, they will take care of any defects you get because of it.

Well, maybe..... 

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How is that any different than setting all your stuff to 0 inventory? Hell, if this seller is worried about $15, they probably don't have many listings, and can easily edit them to have 5-10-20 day handling time. Problem solved in both situtions. People that have full on ebay businesses, Well, that's another story.

[plumbingspecials]

@ mistywomandancing

Right, but my concern is ... we will be getting "late shipment" demerits when these items are not delivered by their EDD? I would fight every one of these (if they slap us with them), but eBay should be proactive on deliveries to, as well as, shipments from the hurricane zone(s).
No issues yet, but fingers are crossed...

[plumbingspecials]

@ jpcustomsonline

Still a lot of confusion on Vacation Settings.
There are TWO sub-settings for Vacation Mode:
One is to simply inform your buyers that you will be out of office, and communications might be delayed until seller returns, (does NOT change handling time or EDD) and
The OTHER setting allows you to hide ALL listings until you return, so nobody can view or buy anything until you reset your vacation mode.

The thing is, anybody who has a store and is setting their vacation mode HAS to choose one or the other, so why the confusion still???? I do not know (hmmm....)

[jpcustomsonline]

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@plumbingspecials wrote:
@ mistywomandancing

Right, but my concern is ... we will be getting "late shipment" demerits when these items are not delivered by their EDD? I would fight every one of these (if they slap us with them), but eBay should be proactive on deliveries to, as well as, shipments from the hurricane zone(s).
No issues yet, but fingers are crossed...

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delivery shouldn't matter, if your tracking shows scanned on time. Ebay CLAIMS they will take care of late shipments, but I doubt they'd be provactive. This is gonna require effort on our part. Thankfully, we will have until NEXT eval for any of these defects to matter.

[mistwomandancing]

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plumbingspecials wrote:
@ mistywomandancing

Right, but my concern is ... we will be getting "late shipment" demerits when these items are not delivered by their EDD? I would fight every one of these (if they slap us with them), but eBay should be proactive on deliveries to, as well as, shipments from the hurricane zone(s).
No issues yet, but fingers are crossed...

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I think if we have that first scan, showing that we SHIPPED within our stated time frame, we're golden.. even if the USPS can't get the delivery made on their end due to Mother Nature incidents.

But.. these happenings are always such a screw-up deal.  Nobody really knows what effect this will have on their dashboard, etc., because *it's eBay* .....it makes everybody somewhat nervous, despite all those assurances we're given.   

I'm just going ahead and shipping, like regular.  Although, very few sales heading in that direction, so I think far fewer residents of Texas and the southern area down there were doing a whole lot of online shopping as this storm was closing in on them.   

[stacimorri-0]

I agree!!!!

[mistwomandancing]

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plumbingspecials wrote:
There are TWO sub-settings for Vacation Mode:
One is to simply inform your buyers that you will be out of office, and communications might be delayed until seller returns, (does NOT change handling time or EDD) and
The OTHER setting allows you to hide ALL listings until you return, so nobody can view or buy anything until you reset your vacation mode.

The thing is, anybody who has a store and is setting their vacation mode HAS to choose one or the other, so why the confusion still???? I do not know (hmmm....)

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I had to put stores on vacation in mid-August for a few days.  Previously I've always used the invisible vacation setting... my listings continued to run, but were not visible at all, and nothing could be purchased.

This last time, nothing could be purchased BUT my listings were still seen.  I could NOT get that darned thing to put stores into invisible mode.  ???  I'm using HUB now.  I wonder if that could have been the difference?

[forestthrutrees]

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@plumbingspecials wrote:
@ mistywomandancing

Right, but my concern is ... we will be getting "late shipment" demerits when these items are not delivered by their EDD? I would fight every one of these (if they slap us with them), but eBay should be proactive on deliveries to, as well as, shipments from the hurricane zone(s).
No issues yet, but fingers are crossed...

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No worries. After getting through Harvey unscathed, it helped that eBay has decided to get rid of any problems with deliveries in Harvey areas. I assume Irma will be the same where ever Harvey's ex GF makes land. Good luck and stay safe. Not evacuating when they tell you to can and most likely will cause many issues. Look at my area..Houston. 

[centexcompsvcs]

This question was asked on another thread.   Nobody really knew the answer, so I sent this

message sent to Trinton at eBay:

"Here is the message eBay put out:  Due to the severity of Hurricane Harvey, many sellers may be impacted. eBay will automatically apply Seller Protection to all impacted sellers, including: • You will not receive defects for stockouts or unresolved cases with buyers • Your late shipment rate will not be impacted....etc "

No where in this statement does it specifically state or even imply that the "impacted sellers" are only those sellers who live in the affected areas. I understood it to mean "all impacted sellers"..those who live there as well as those who are required to ship items to that area. This disaster affects/ "impacts" sellers in both scenarios. Can you provide some clarification on who are "impacted sellers? Thanks, PJ"

This is the answer that I received from Trinton:

We offer protection for any seller impacted by this. That would mean sellers located in the affected area, sellers who sold to the affected area and sellers whose items had a transit pathway through the affected area. While automatic protections will be applied to any transactions we identify as fitting one of these criteria, a seller is always welcome to contact customer service and have their specific sale reviewed. As long as the dates of the transaction fit the dates listed on any news media regarding the event, and the location of either the seller, buyer or item in transit coincides with the location of the event, the seller is protected. I'm also happy to let you know that this is the case for any such event across the country and throughout the year, even if an eBay announcement is not made. For example, a snowstorm in rural Wyoming may knock out power for a day, delaying shipment for sellers in the area. As long as this is verifiable on a third party source (any news website would be sufficient), we would be able to offer appropriate protections.

I hope this answers your question.

[*eponymous*]

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@plumbingspecials wrote:
@ jpcustomsonline

Still a lot of confusion on Vacation Settings.
There are TWO sub-settings for Vacation Mode:
One is to simply inform your buyers that you will be out of office, and communications might be delayed until seller returns, (does NOT change handling time or EDD) and
The OTHER setting allows you to hide ALL listings until you return, so nobody can view or buy anything until you reset your vacation mode.

The thing is, anybody who has a store and is setting their vacation mode HAS to choose one or the other, so why the confusion still???? I do not know (hmmm....)

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Nope, only  fixed price listings can be hidden.

[drusalina]

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@centexcompsvcs wrote:

This question was asked on another thread.   Nobody really knew the answer, so I sent this

message sent to Trinton at eBay:

"Here is the message eBay put out:  Due to the severity of Hurricane Harvey, many sellers may be impacted. eBay will automatically apply Seller Protection to all impacted sellers, including: • You will not receive defects for stockouts or unresolved cases with buyers • Your late shipment rate will not be impacted....etc "

No where in this statement does it specifically state or even imply that the "impacted sellers" are only those sellers who live in the affected areas. I understood it to mean "all impacted sellers"..those who live there as well as those who are required to ship items to that area. This disaster affects/ "impacts" sellers in both scenarios. Can you provide some clarification on who are "impacted sellers? Thanks, PJ"

This is the answer that I received from Trinton:

We offer protection for any seller impacted by this. That would mean sellers located in the affected area, sellers who sold to the affected area and sellers whose items had a transit pathway through the affected area. While automatic protections will be applied to any transactions we identify as fitting one of these criteria, a seller is always welcome to contact customer service and have their specific sale reviewed. As long as the dates of the transaction fit the dates listed on any news media regarding the event, and the location of either the seller, buyer or item in transit coincides with the location of the event, the seller is protected. I'm also happy to let you know that this is the case for any such event across the country and throughout the year, even if an eBay announcement is not made. For example, a snowstorm in rural Wyoming may knock out power for a day, delaying shipment for sellers in the area. As long as this is verifiable on a third party source (any news website would be sufficient), we would be able to offer appropriate protections.

I hope this answers your question.

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Thank you for the answer to my question.  At least I know that If I leave my listings up and I lose power, I might have some protection from eBay.  When Mathew came through last year I ended all of my listings and lost my 50 free for the month.   The small items that I sell don't warrant me having a Store or paying extra listing fees.  I am a small individual seller, Not a business.  Just trying to keep my head above water, no pun intended, and pay a few extra bills when they hit unexpectedly.  

[partial*eclipse]

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plumbingspecials wrote: ...There are TWO sub-settings for Vacation Mode:
One is to simply inform your buyers that you will be out of office, and communications might be delayed until seller returns, (does NOT change handling time or EDD) and...The thing is, anybody who has a store and is setting their vacation mode HAS to choose one or the other, so why the confusion still???? I do not know (hmmm....)

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The problem is that the basic vacation setting (which is really nothing more than an "Away " message) is so often misinterpreted.  The way it's set up, a significant proportion of Store subscribers think that their handling time will be adjusted automatically to accommodate their vacation period.  There are posts about this every day.

[billstoolsnsupplies]

Those packages get held up by the postal service. Once scanned in your covered.

[drusalina]

But if I have no power, and the post office can't pickup, deliver or even be open, what do we do then if we sell something?  And again, I don't have a store.