Simply-the-best-for-you Volunteer Community Mentor
There is no gray area. It is all automated directly with the USPS. This was implemented b/c so many sellers were not conscientious & marked items as shipped, but didn't ship them. This is actually a benefit to most sellers. Sorry if you don't like it, but eBay is not going to change it b/c you don't like it. Most sellers like it b/c it weeds out the bad sellers who reflected negatively on all of us.
It is your responsibility to ship within your stated handling time. You're making it way more complicated than it actually is. Someone buys, you ship. The days of holding items for weeks while buyers decide if they want other items is LONG gone. It's really not a big deal. You just tell your buyer when you need to ship by & the rest is up to them. It rarely comes up anymore, as most buyers want their item ASAP.
Not sure why you feel it's "unnacceptable". You must ship within your stated handling time, it's been that way for years now & there were solid reasons for implementing it. There is some leeway for emergencies, so there is that "gray area", but I fail to see how it's unnacceptable for eBay to enforce that sellers do what they say they'll do.
BTW, you're gonna love this - not. It even applies if the buyer asks YOU to hold the item before shipping b/c they'll be on vacation. That's also pretty much a thing of the past. You may want to acquaint yourself with all the "new" policies, so that you don't have more surprises. eBay has automated the enforcement of many of the policies. This one has been this way for years now, it's really not "new". While I don't agree with everything that eBay does, requiring that you ship when said you'll ship is a good thing for the site in general.
@lamber9347 wrote:1- Buyers cannot cancel transactions, only the seller can cancel.
2- If you cancel using buyer requested there is no penalty for you.
3- You are incorrect, if an order is canceled then taxes are refunded- because the sale never actually occurred.
4- Everything is all automated. Like it or not that's how it is on eBay. Yes, it is a shame.
5- No, you cannot override a late shipment. Handling times are set by the seller in advance of a transaction and are adhered to on eBay. You don't need to agree with that or be happy about it but that's how it is.
6- You can contact eBay using social media, below are the links.
https://www.facebook.com/eBay/
Correct. Except that the .30 fee, is not refunded. It's not a tax, so your statement is correct, but there is no refund of the .30 fee.
Also, I think there is still an allowance for buyers to cancel in the first 60 minutes & I believe the .30 fee is now refunded in those cases.
@ratoliprova The only penalty is that you will pay the .30 fee & of course that your buyer may never follow through on purchasing all your items, that's a risk you take.
Just chalk it up to a learning experience. It's really not an issue as most buyers are used to it being this way, since it's been for 3-4 years now.
As a former software engineer myself, yes, they could put in an exception, but they didn't for a reason & I wouldn't have put in an exception either. 1 exception for you X 1M tx's a day is a whole lotta he said/she said. As I said earlier, there were very valid reasons this was changed & most buyers & sellers like it the "new" way. It solves many problems that buyers had with eBay.
ETA: I'm not clear on your mention of Paypal, but as you likely know if you're selling again, eBay no longer uses PP. The only way a return would have anything to do with PP is if the buyer paid using PP originally. Some do, many don't.
One more thing. Since you are unfamiliar with the new policies, please make sure you familiarize yourself with the MBG (Money Back Guarantee). It will be super important for you to know about it & understand the ramifications of it (which are often unfair to the seller), this is especially true if you are a "No Returns" seller.
