Ebay rules

[uniqu3e_things]

So anyone can sell or buy and if I changed my mind or sumbody else change their mind after item shipped. They or I can make a return request even though seller doesn't allow returns.. Ebay policy so screw up, I'm done selling on this site.

[youn2240]

Yes that is actually how things work for everyone on eBay. Did you just come to this realization after 9 years? 

[biggymoe]

A sellers No Returns statement doesn't mean NO REFUNDS.

[itsjustasprain]

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@uniqu3e_things wrote:

So anyone can sell or buy and if I changed my mind or sumbody else change their mind after item shipped. They or I can make a return request even though seller doesn't allow returns.

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Right - you can say 'no returns' but you cannot say 'no refunds' if they have a Not As Described complaint.

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@uniqu3e_things wrote:

Ebay policy so screw up, I'm done selling on this site.

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Okay. Bye!

[bbcardzman]

THAT'S EBAY

[aeparts1]

"Ebay policy so screw up, I'm done selling on this site."

Thanks for stopping by to let us know. We would have wondered where you went.

[uniqu3e_things]

I've been on break for some time now. I'm back for buying only.

[jbbowers12012]

If Thems' The Rules Then Thems' The Rules.  Its eBays' Court - They Just Allow Us To Play On It.  IMHO Of Course.  (J.B.)

[reallynicestamps]

EBay allows a No Returns policy.

EBay does not allow a No Refunds policy.

You don't have to send return shipping or accept a returned shipment if you don't want to,

but you MUST refund the unhappy customer.

[tobaccocardyahoo]

Ebay's rules on refunds and returns comply with Consumer Protection Laws.

If you do not like them, write to your Congressperson or State Legislator.

Do not expect to make as is, where is sales on any internet marketplace. You will have to sell eyeball to eyeball, in person without the assistance of credit cards or a payment service to sell the way you would like to pay.

[uniqu3e_things]

Apparently a return can start cause of a buyer changed their mind as well after item shipped from seller from what I'm gathering 

[bbcardzman]

"Do not expect to make as is, where is sales on any internet marketplace. You will have to sell eyeball to eyeball, in person without the assistance of credit cards or a payment service to sell the way you would like to pay." WHAT????

[bbcardzman]

Absolutely

[stainlessenginecovers]

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@uniqu3e_things wrote:

Apparently a return can start cause of a buyer changed their mind as well after item shipped from seller from what I'm gathering 

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That is NOT correct. If you have 'no returns' a buyer 'changed mind' is only a 'request' and you, the seller, can DENY that return. 

Cancelling is allowed, by a buyer, ONLY if you- the seller, have not marked item as 'shipped'. 

[mam98031]

@uniqu3e_things 

No, you just need to learn them.  And that can be hard.   Ebay rules will not every be something you always agree with.

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The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to, they can accept the return and have the buyer pay the return shipping.  If the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus, if the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they use options 4 or 5 as their return policy.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies, they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also, Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.