Ebay refusing to provide updates about Open Cases

[froggyjump]

Again, EBAY has refused to provide me a place to find where my cases are. Go to Resolution Center, and it takes a ton of digging when I shoud've received regular update son it via email. 

I have to file a police report the moment this thief returns a different item and $ is stolen out of my account.  The Cops already went out there. I still need to talk to his postman too. 

[stainlessenginecovers · Accepted solution]

Case should easily be accessible from the 'returns' line in seller hub. Click the 'returns', then the return' it will state a 'case' was opened (if it was) and then you click it. There is no 'updates' to a case though until they've decided who won and that is the only info they give you. If this is simply a 'return' and you are waiting for the buyer to return something, then it's not even a 'case'; it's just a return that usually states 'waiting for buyer to ship'. 

[mtgraves7984]

Mine are found under Seller Hub/Returns (or Requests and disputes)... I've never received "updates", except for 'Delivered'.

[coolections]

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@froggyjump wrote:

I have to file a police report the moment this thief returns a different item. 

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Good luck with that. I doubt police will do anything for an online transaction from a random person selling on Ebay. Of course, you can always give it a try, but you must wait until the actual theft occurs.

[1tuna]

the resolution center has been done away with

they have bought back the dispute console.well almost

these places can be founds under "orders" tab in seller hub.they were moved about 6 months ago from the overview orders tab

Cancellations
Returns
Requests and disputes

[pburn]

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@coolections wrote:

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@froggyjump wrote:

I have to file a police report the moment this thief returns a different item. 

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Good luck with that. I doubt police will do anything for an online transaction from a random person selling on Ebay. Of course, you can always give it a try, but you must wait until the actual theft occurs.

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No . . . the OP already stated in his/her first post that "[t]he Cops already went out there" to investigate the theft of a $30 to $35 item that has not even been stolen yet. Preventative policing.

[714ricki]

From the seller hub,

Orders

Requests and Disputes, or Returns

[katzrul15]

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@froggyjump wrote:

Again, EBAY has refused to provide me a place to find where my cases are. Go to Resolution Center, and it takes a ton of digging when I shoud've received regular update son it via email. 

I have to file a police report the moment this thief returns a different item and $ is stolen out of my account.  The Cops already went out there. I still need to talk to his postman too. 

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Good luck.  Hope you prevail.  It is stressful and hard to prove the theft, even though you know it occurred. 

[froggyjump]

Thank you. We'll it's not about results, it's just I cannot partner with him to thieve from anyone. Myself included. We need to be reporting more people via police otherwise that is the result.

[froggyjump]

They've agreed to go back out when I provide proof the money was stolen. This is a small town so that makes a difference, imho. They may be aware of a criminal record he may have, I didn't check on that

[pburn]

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@katzrul15 wrote:. 

It is stressful and hard to prove the theft, even though you know it occurred. 

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The OP hasn't even received the returned item yet, nor has any money been debited from his/her account by eBay to refund the customer. How can s/he "know it occurred?"