eBay

habiteerworkshop · ‎12-18-2020

Buyer opened a case stated they didn't receive the item. responded with tracking number and status stated delivered. Customer then changed story and said they didn't want it anymore. THEN EBAY FULLY REFUNDED THEM!

The tracking number was given, the shipping label was in the system and bought through ebay, there is absolutely no reason ebay should have refunded them but sure enough they now have the item and the money. W T F do i do now??

fashunu4eeuh · ‎12-18-2020

Is part of the story missing? Did they change the case to Item Not As Described? If so, then there is no way to avoid refunding. If the seller hesitates to refund a NAD claim, the buyer can end up with the item and the refund.

What you can do now: You have 30 days to appeal the decision. I would recommend you go that route. Below is the link on how to appeal. Follow the steps carefully and you might have a shot at getting your money back. Good luck.

https://www.ebay.com/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item....

habiteerworkshop · ‎12-19-2020

nope "Case reason The buyer didn't receive the item"

habiteerworkshop · ‎12-19-2020

case doesn't even show below the "Closed without seller resolution". Not sure if system is just broken but yeah. Every time i talk to customer service with an issue (had another scammer to deal with a few weeks ago) they say they will reopen the case in a few days then never do. Customer service does not seem to care anymore and the automated system seems straight up broken.

brwil85 · ‎12-19-2020

Everyone is getting buried with item not recieved cases because of USPS delays. You just must have did it wrong. When buyer opens INR case, you have to manually respond to case and supply tracking number (even if you printed it in eBay). Then after 3 days we contact eBay and ask them to put case on hold for 10 days and they do.

If you never responded to eBay item not recieved case you are out of luck. Even if you printed the label with eBay and they have the tracking number. You have to respond to the case.

magic*moonbeams · ‎12-19-2020

anytime a buyer files an INR case when the tracking shows it was delivered, I immediately call eBay and they will close the case in my favor within minutes. That is the one and ONLY perk sellers get. If an item says delivered and the buyer files an INR, don't even bother trying to communicate with them because that dialog may cost you in the end. Just cut your loss and call eBay and get the case closed.. What good is tracking if items that say they are delivered can be filed as INR's and a possible loss to the seller...?

I'm sorry if that sounds mean, but I've been caught on the losing end too many times too count, so when I can actually get something in my favor as a seller, I jump on it.

I had someone file an INR against me a couple months ago, and when I replied, I said "I'm sorry, but I don't refund items that show they were delivered". That buyer told me that was the nastiest thing anyone ever said to them on eBay. Well, sorry, but if I refunded everything that said it was delivered that that buyer claimed they did not get, I'd be out of business quick.

powderfinger06 · ‎12-19-2020

I must be missing something here. If a buyer claims INR and you/eBay have obviously got evidence THAT was the "claim", And then the buyer changes the (story) to "didn't want it anymore" (which as I understand it is NOT a valid reason according to eBay's own policy) to cancel or return. IE: In that case the SELLER gets to decide if they want to accept it for return/refund & even then might ask a restocking fee & buyer pays return shipping. Then this seems to be a case of FRAUD (or at least a violation of eBays own abusive buyer rules). I was just reading about what is considered proper behavior from buyers. What you described seems to fit right in to IMPROPER category. I think it's clear the buyer knows eBay policy so when they decided they didn't want the item they knew they had to have what eBay considers a valid reason. I don't know why they choose the INR route as I said before, That smells like fraud. And that eBay would (honor) a refund under the "I changed my mind" excuse is beyond explanation. When the story changed, Why wasn't the answer from eBay that the buyer MUST RETURN the item at BUYERS EXPENSE if they wanted a REFUND? They (the buyer) has clearly been caught in a LIE! (The INR claim). That's not a mistake you make while typing! Since I'm not a seller I don't know all the ramifications of how or why YOU (the seller) take a loss. Does eBay take the money out of some account you must maintain to refund the buyer? I would NOT tolerate that as a seller. I would be sending all sorts of complaints to eBay that reference THEIR OWN abusive buyer policy!

outdatedrecreated · ‎12-19-2020

Do everything you can to get ahold of eBay on the phone, and then don't take no for an answer when telling them they can eat the loss because you honored your obligation 100%. That's your only hope.

collectfest · ‎12-19-2020

@brwil85 wrote:
Everyone is getting buried with item not recieved cases because of USPS delays. You just must have did it wrong. When buyer opens INR case, you have to manually respond to case and supply tracking number (even if you printed it in eBay). Then after 3 days we contact eBay and ask them to put case on hold for 10 days and they do.

If you never responded to eBay item not recieved case you are out of luck. Even if you printed the label with eBay and they have the tracking number. You have to respond to the case.

Question about INR case.

I have responded to the case with proof of tracking etc. that was opened 18th. It still reads resolve by the 23rd or eBay can step in to resolve.

Am I to believe I now have to CALL eBay to get the 10 day case hold?! It doesn't automatically do it?! So, do I have to call the 22nd or 23rd, and how do I call?

Not angry at you LOL, I am just amazed. I thought this policy of 10 days was a given, didn't thing I had to bark like a dog to get this done.

Thanks for any help or insight or insight from others in regards to securing the 10 day case hold on an active INR case that has been opened 18th, I've responded the 18th with tracking etc.

Thanks

collectfest · ‎12-19-2020

@collectfest wrote:
@brwil85 wrote:
Everyone is getting buried with item not recieved cases because of USPS delays. You just must have did it wrong. When buyer opens INR case, you have to manually respond to case and supply tracking number (even if you printed it in eBay). Then after 3 days we contact eBay and ask them to put case on hold for 10 days and they do.

If you never responded to eBay item not recieved case you are out of luck. Even if you printed the label with eBay and they have the tracking number. You have to respond to the case.
Question about INR case.
I have responded to the case with proof of tracking etc. that was opened 18th. It still reads resolve by the 23rd or eBay can step in to resolve.

Am I to believe I now have to CALL eBay to get the 10 day case hold?! It doesn't automatically do it?! So, do I have to call the 22nd or 23rd, and how do I call?

Not angry at you LOL, I am just amazed. I thought this policy of 10 days was a given, didn't thing I had to bark like a dog to get this done.

Thanks for any help or insight or insight from others in regards to securing the 10 day case hold on an active INR case that has been opened 18th, I've responded the 18th with tracking etc.

Thanks

Ok, I think I just answered my own question. I just got a hold of eBay. They said yes, you have to CALL on every INR case to get the 10 day ext. I asked if that is so why doesn't the eBay case page advise us of that and provide the number?

Well, an unfair question for the 1st rude eBay rep I have had for awhile. They have actually been pretty good as of late, for me at least. He was one of those if you would just shut up I will answer you guys. He said I will get a confirmation of the extension. We'll see.

habiteerworkshop · ‎12-19-2020

talked to ebay CS, they reopened then closed then reopened then closed then finally reopened and acknowledge the scammer.

ronsam-197 · ‎12-19-2020

If was true protection it would be automatic. Why wasn't it in the announcement that sellers would have to call in to get this alleged protection?

luckythewinner · ‎12-19-2020

@brwil85 wrote:
Everyone is getting buried with item not recieved cases because of USPS delays.

Not everyone.

fashunu4eeuh · ‎12-19-2020

@powderfinger06 wrote:
I must be missing something here. If a buyer claims INR and you/eBay have obviously got evidence THAT was the "claim", And then the buyer changes the (story) to "didn't want it anymore" (which as I understand it is NOT a valid reason according to eBay's own policy) to cancel or return. IE: In that case the SELLER gets to decide if they want to accept it for return/refund & even then might ask a restocking fee & buyer pays return shipping. Then this seems to be a case of FRAUD (or at least a violation of eBays own abusive buyer rules). I was just reading about what is considered proper behavior from buyers. What you described seems to fit right in to IMPROPER category. I think it's clear the buyer knows eBay policy so when they decided they didn't want the item they knew they had to have what eBay considers a valid reason. I don't know why they choose the INR route as I said before, That smells like fraud. And that eBay would (honor) a refund under the "I changed my mind" excuse is beyond explanation. When the story changed, Why wasn't the answer from eBay that the buyer MUST RETURN the item at BUYERS EXPENSE if they wanted a REFUND? They (the buyer) has clearly been caught in a LIE! (The INR claim). That's not a mistake you make while typing! Since I'm not a seller I don't know all the ramifications of how or why YOU (the seller) take a loss. Does eBay take the money out of some account you must maintain to refund the buyer? I would NOT tolerate that as a seller. I would be sending all sorts of complaints to eBay that reference THEIR OWN abusive buyer policy!

Hi @powderfinger06

The money is taken directly from our PayPal accounts, not a separate account. It is not a negotiable rule. It is either eBay's way or the seller does not use the site. While it sounds harsh, and places sellers at the mercy of eBay's decisions, eBay is still for me, by far, the more lucrative place to sell my items. Sellers must work hard at maintaining their selling metrics on the site. But I haven't had trouble on the venue in the ten years I have been selling here. Some of that is luck, and some is thru my effort. I have had concerns, however.

al_minirides · ‎12-20-2020

Switching from an INR case to a INAD case should not even be allowed. Not receiving something is one thing but then turning around and claiming that something you never received is not as described is just buyers abusing the MBG in my opinion. ... Kind of reminds me of the Seinfeld episode where Jerry tries to return a jacket out of "spite" ,the store store says he can't ,then he changes his reason and the manager says "no, you already said spite" .

Ebay should be able to see right through situations like that.