Ebay needs to add automatic feedback to buyers who don't give feedback in 30 days.

[yesinar5109]

Ebay needs to add automatic feedback to buyers who don't give feedback in 30 days. Being a seller on here anymore is getting ridiculous.  I think its wrong for Ebay to ignore that the sellers need these feedback and should put something in place where after a certain amount of time Ebay automatically gives a positive feedback.  I have contacted many of the buyers who forget or they just don't care to leave a feedback and there is nothing else I can do.  That doesn't help us sellers out one bit! 

Another issue I have is that people who got 10 or less feedback that bid and win dont pay! Some policy should be set in place to where if a case is opened then they find that the person is negligent on payment then seller should be able to relist the item right away with no fees, so that we can continue to sell. what happens is when this happens then the seller is out time and money but no repercussions for buyer, not to mention now the item is off the market and has no chance of selling

[gew6463 · Accepted solution]

A bidder who does not pay does indeed get a mark against them for this. You won't see that (its kept private), but 2 of these marks in a short period of time will prevent them from buying from many sellers (including myself). 

Feedback is voluntary. I understand your desire to build your seller reputation, but it is just a sign of the times that many buyers just don't even think about it. You now have enough feedback for buyers to trust you, so that is fortunate in your case. I feel a bit bad for those just starting that have a steeper hill to climb in that regard. 

Many buyers who are not 100% happy with a purchase (for assorted reasons) may just not leave feedback at all rather than be forced to give a positive they don't feel is completely deserved, or a negative that perhaps is partially deserved, but they choose to give the seller grace. Sometimes the lines can be blurred in certain cases.

Trust me on this: MANY buyers would rather give a NEG than have the seller get an automatic positive in these cases. As has been said elsewhere on this subject, it's better not to poke the sleeping bear. 

[escuintla]

Let's do it both ways. We don't leave one, they get one after 30 days. 

Oh, another thing: Once you as a buyer leave a positive feedback, can't change it.  I've seen how they get mad after 30 days because they didn't know how to leave a negative feedback, or they took too much of their own time to leave one, report their problem with any item, or return it. 

I know it doesn't have any importance, but let's be fair. 

[fashunu4eeuh]

Hi, feedback is voluntary, and as such, i think it unlikely eBay will implement an automatic system like you suggest. If anything, i think feedback could be dropped altogether as a vestige of the old eBay. Fortuneately, seller metrics are no longer tied to feedback as they once were. So the whole program has changed from the time when the eBay community embraced the practice of mutual ratings between buyers and sellers. It will never be what it was, that’s for sure.

Are you opening unpaid item disputes against your non-payers? Doing so gives them a strike. Savvy sellers have their Buyer Requirements set to block serial non-payers when they accrue 2 or more strikes. Then they cannot buy from sellers with those blocks set. This is effective at limiting some of the no-pay crowd. Also setting fixed price listings for immediate payment required will keep your item on the market until it is paid for. It doesnt help with auctions, but if you have the Buyer Requirement blocks set that will help.

[mam98031]

Ebay needs to add automatic feedback to buyers who don't give feedback in 30 days.

Why?  What good can come from trying to force a buyer to leave FB or Ebay will decide what you want to say for you.?  OMG the fallout from that could be the demise of many sellers.  It's a voluntary system that you are trying to make mandatory, why?  What is to be gained?

Being a seller on here anymore is getting ridiculous.  I think its wrong for Ebay to ignore that the sellers need these feedback and should put something in place where after a certain amount of time Ebay automatically gives a positive feedback. 

Why do you need them?  Your FB is very good.  What is it that you think more FB gains you as a seller?  If it is positive, of course it makes you feel good, but beyond what?

I have contacted many of the buyers who forget or they just don't care to leave a feedback and there is nothing else I can do.  That doesn't help us sellers out one bit! 

Not it doesn't and that is a VERY bad idea.  When you write a buyer to ask them to leave FB, you are taking a real risk as you have no idea what is going on with your buyer at this point.  Your email may be very unappreciated by them and they cold lash out.  I once got a negative FB on another account I have because of Ebay's automated Feedback reminder.  The buyer was ticked off.  He said if he had wanted to leave FB, he would have and he didn't appreciate the junk email or the reminder.  He also said that if he were not to have received the reminder email, he would have never posted FB.  But since he felt that I felt he should post FB, he took is anger out on my account.  DON'T poke the sleeping bear.  While it may have worked for you in the past from time to time.  The day will come when it backfires on you.

Another issue I have is that people who got 10 or less feedback that bid and win dont pay! Some policy should be set in place to where if a case is opened then they find that the person is negligent on payment then seller should be able to relist the item right away with no fees, so that we can continue to sell.

There is a system in place that you can use to file UIDs for your non payers.  You can automate it as well.  As for the rest of that, unless you file for a cancellation instead of a UID, you should not relist until the case is closed for non payment as your buyer may still submit payment while the UID is opened.

what happens is when this happens then the seller is out time and money but no repercussions for buyer, not to mention now the item is off the market and has no chance of selling

Because you don't see what may happen to a buyer that is a non payer does not mean that nothing happens.  Are you of the opinion that Ebay should be sharing with you the account details of another member?  

Sellers have a buyer preference that can be set in your site preferences.  One of those buyer preferences is to block sellers with 2 or more UID is the past 12 month [there are other settings, but that is the strictest one].  So twice in 12 months and a buyer would be blocked from buying from any seller with this block set.

Ebay also has it's internal guidelines for how to handle buyers that have too many UIDs.  They have various sanctions for buyers just as they do for sellers.  

[bridgetown247]

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@yesinar5109 wrote:

Ebay needs to add automatic feedback to buyers who don't give feedback in 30 days. Being a seller on here anymore is getting ridiculous.  I think its wrong for Ebay to ignore that the sellers need these feedback and should put something in place where after a certain amount of time Ebay automatically gives a positive feedback.  I have contacted many of the buyers who forget or they just don't care to leave a feedback and there is nothing else I can do.  That doesn't help us sellers out one bit! 

Another issue I have is that people who got 10 or less feedback that bid and win dont pay! Some policy should be set in place to where if a case is opened then they find that the person is negligent on payment then seller should be able to relist the item right away with no fees, so that we can continue to sell. what happens is when this happens then the seller is out time and money but no repercussions for buyer, not to mention now the item is off the market and has no chance of selling

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Your priorities are in the wrong place. You have over 575 feedback, what is more going to get you? Ask yourself, so you sell here for money or to get feedback? Once you answer that question, put your efforts into that.

You aren't going to sell any more with 1000 feedback than you are now, there is no contest or special award either. Good luck!

[coolections]

@yesinar5109 

There has been several times I wanted to leave a seller a negative but decided against it and did not leave any feedback. After 30 days should sellers get automatic negatives ?

[extrememobility]

I have sold way more stuff than my feedback score shows because just about half the buyers including businesses do NOT leave feedback even when i used to always leave them positive automatically at the point of sale, while it is voluntary i have stopped doing it unless of course the buyer does it first? Hey" if they don`t care why should I ?   

[fern*wood]

Have you done the math to see what your percentage will be if you get a negative feedback?  Not all feedback is positive, so you may be wishing for something you really don't want. 

[nodr-45]

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@yesinar5109 wrote:

I have contacted many of the buyers who forget or they just don't care to leave a feedback and there is nothing else I can do.

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eBay sends feedback reminders to all buyers who haven't turned off those notifications. If a buyer opted out of those e-mails then they don't want feedback reminders. In the former instance you're duplicating efforts, in the latter instance you're sending unwanted communication.

There is something else you can do. Stop stressing about something so unimportant. You already have a decent amount of feedback. If you really want more then focus on growing your business and sell more. Don't waste time annoying buyers by asking for feedback.

There are 2 things a seller can do post-purchase to ensure I don't buy from them again: the first is add me to their e-mail newsletters without my permission, the second is spam me asking for feedback or product reviews.

[the*dog*ate*my*tablecloth]

The important performance measures EBay uses to measure sellers are based on transactions count not feedback. eBay is already counting like you got feedback for everything.

[phanoto]

It is not possible for eBay to have automatic positive feedback for a seller if the buyer does not leave feedback.  Feedback for a seller means that buyers gave that feedback; therefore, if eBay gave feedback to a seller, it would have to be separate from the feedback buyers gave the seller.

eBay already has a program which means the same thing that an automatic positive means.   This program is called, "Feedback left by the seller".  Sellers can use it to show all of the sales where the buyer did not leave feedback.  I believe it could be improved by making it automatic so that the seller does not have to do anything. 

[mlop-3568]

Be careful what you ask for. Buyers may decide that they will leave negative feedback for stuff they had decided not to leave feedback for.

[dbmm-media]

maybe you can call csr and demand a participation trophy

[gracieallen01]

OP?  You still here?