11-26-2019 08:55 PM
I have an old email address, that I have spoken to EBay and Paypal about several times. When a buyer pays, the payment keeps going to my old email address... so I do not get paid and the auction remains listed as unpaid.
If you haven't had the pleasure, Paypal takes at least an hour to speak someone on the phone. I have canceled my old email address through Ebay and Paypal, let's call it email 1. I know longer have access to email 1, it is not in my EBay settings, the correct email address is in my EBay and Paypal settings. Several times I have tried to get them to straightened this out and neither EBay nor Paypal can seem to get this right. My EBay account is old and with perfect feedback, so I do not want to close it. Has anyone run into this before or have an idea on how to resolve this?
11-26-2019 09:13 PM
You need to make sure to change the email address in the listings
Changing it in ebay & Paypal isn't enough you need to make sure you have it changed in the listing.
Go to your listings & Revise move down and see what is in the Email Address for receiving payments
11-26-2019 09:14 PM
If you have old listings still running then you need to revise those listings to the new/correct email address.
Changing the email on your account settings only affects listings created AFTER the change.
11-27-2019 01:36 AM
Email address for receiving payments: (email address here)
Please contact me. I will give you my email address. 😃