eBay

teoosvinta-27 · ‎04-12-2021

Let me preface this by saying I wasnt even going to share my experience because I was so disgusted. But more people need to know.

- Sold an item, albeit I listed the item as a 9 and it was actually a 9.5

- notified buyer gave him an option of sending the sneakers back on my shipping mind you. Buyer then agreed to keep the item.

- 50 days later I get an Ebay notification the buyer is attempting to return through his bank. * why was this request honored by Ebay when its outside their "30 day money back guarantee" it's a bunch of sh*it if I'm honest.

- so I didnt receive anything back, the seller isnt going to send the sneakers and I'm out the cost of my sneakers and the item.

How isnt this a BBB case many times over.. this has happened to so many others what's the issue. Legally I dont know what can be done but something has to change or maybe a class action law suit. Because they are literally just taking money and items from people who are not big stores.

that's for you Ebay

evry1nositswindy · ‎04-12-2021

" Sold an item, albeit I listed the item as a 9 and it was actually a 9.5

- notified buyer gave him an option of sending the sneakers back on my shipping mind you. Buyer then agreed to keep the item. "

Your listing was wrong but you didn't notice it and sent it out. Did the buyer notice the mistake and message you? You offered to take a return. Was a formal request opened? Did you send a return postage to the buyer? Lot of information is missing, so it doesn't add up. The buyer opening a credit card dispute has nothing to do with eBay. They are 2 separate things. The money back guarantee is not in play here.

evry1nositswindy • seller since 2013
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teoosvinta-27 · ‎04-12-2021

I offered immediately to take them back and return his money plus the shipping. He declined. I'm getting **bleep** off even looking at the screenshot if I'm honest. I wanted to have it taken care of right then and there.

forward-motion · ‎04-16-2021

I had this very same issue. I'm assuming your money isn't "gone" it is on hold until they do an investigation. I sold an item in October of 2020. Just recently the buyer opened a not as described claim with paypal. Who has a 180 day return policy. I imminently disputed the claim stating that I have a 30 day return policy. I also contacted ebay and they agreed with me, I had to wait about a month but the dispute was settled in my favor.

teoosvinta-27 · ‎04-16-2021

I'm very pleased to hear you won your appeal, its definitely not the norm to win them as a seller. It's just very frustrating when I offered the return immediately, and then later I end up paying for it and also not receiving my item back.

Zero professionalism on Ebays part, zero follow up done in the form of an email, I'm disgusted over the whole thing. I dont see from a legal standpoint how this can be ok unless maybe ebays team of lawyers are working some type of hands off loop hole when it comes to conflicts between sellers and buyers. Where its completely up to the buyer who loses an appeal to get their **bleep** back.

calntom · ‎04-16-2021

@teoosvinta-27

A credit card chargeback has nothing to do with eBay's 30 day return policy.

A consumer can open a credit card chargeback on just about any transaction made on any venue or any store for that matter.

You have/had an opportunity to dispute the chargeback thru the notification. eBay does not decide the outcome. The bank that issued the credit card decides the outcome.

teoosvinta-27 · ‎04-16-2021

Ya that's how I've come to understand it. Ebay is basically selling out the sellers for lack of a better term. I disputed it immediately, with picture evidence that he accepted the item and still no dice.

Long story short here is to be meticulous when you are posting an item for sale. Because any incorrect piece of information can be used against you buy the buyer.

coastaltechsolution · ‎04-16-2021

@teoosvinta-27

You still seem to not understand that it is the Credit Card issuer that is wanting the information for a dispute NOT eBay.

eBay is collecting the information on your behalf and sending it to the financial institution.

eBay has NOTHING to do with this as the CC issuer is going to decide the outcome NOT eBay.

calntom · ‎04-16-2021

@teoosvinta-27 wrote:
Ya that's how I've come to understand it. Ebay is basically selling out the sellers for lack of a better term. I disputed it immediately, with picture evidence that he accepted the item and still no dice.

Long story short here is to be meticulous when you are posting an item for sale. Because any incorrect piece of information can be used against you buy the buyer.

Also understand that with credit card chargebacks, it does not matter if your listing was correct or not.

About the only credit card chargebacks you can possibly win are the Item Not Received or the Unauthorized Charge.

And you are still not understanding that eBay is not selling you out. A credit card chargeback has nothing to do with eBay.

teoosvinta-27 · ‎04-16-2021

So where does it end then? Someone can charge back through their CC anytime they want? Buyers are just out money and most times their item? Why wouldn't everyone be a scammer then its seems pretty easy if I'm honest.

calntom · ‎04-16-2021

@teoosvinta-27 wrote:
So where does it end then? Someone can charge back through their CC anytime they want? Buyers are just out money and most times their item? Why wouldn't everyone be a scammer then its seems pretty easy if I'm honest.

Yes, they can chargeback thru their CC anytime. But, with credit cards, they only get so many trips to the pig trough before the bank cuts the credit card off. Too many chargebacks and they are done with that bank.

kensgiftshop · ‎04-16-2021

@teoosvinta-27 wrote:
Long story short here is to be meticulous when you are posting an item for sale. Because any incorrect piece of information can be used against you buy the buyer.

On your Earthquake shoes, the bottoms show some marks, but nothing mentioned in the description about them.

On expensive items like that, you need to give as much details as you can, no matter how small you think it might be.

Have a great day.

teoosvinta-27 · ‎04-16-2021

Hmmm didnt know that.

calntom · ‎04-16-2021

@calntom wrote:
@teoosvinta-27 wrote:
So where does it end then? Someone can charge back through their CC anytime they want? Buyers are just out money and most times their item? Why wouldn't everyone be a scammer then its seems pretty easy if I'm honest.
Yes, they can chargeback thru their CC anytime. But, with credit cards, they only get so many trips to the pig trough before the bank cuts the credit card off. Too many chargebacks and they are done with that bank.

@teoosvinta-27

I said anytime, but actually they have 180 days and some banks may allow a year.

Someone correct me if I am wrong, but I believe the excessive chargeback customer identities is shared between financial institutions. It is not a good list to get on.

inhawaii · ‎04-16-2021

@coastaltechsolution wrote:
@teoosvinta-27

You still seem to not understand that it is the Credit Card issuer that is wanting the information for a dispute NOT eBay.
eBay is collecting the information on your behalf and sending it to the financial institution.

eBay has NOTHING to do with this as the CC issuer is going to decide the outcome NOT eBay.

I'm glad SOMEBODY here understands! Why would the OP be mad at ebay? Ebay has nothing to do with this. It's the buyers credit card company.

Smooth Operator - Sade