Ebay is supporting the real Cancel Culture

[bigdeals.etc]

So in the last month or so, I've been averaging almost 1 buyer cancellation for an item every 2 days. That's just crazy that it's significantly on the rise for me. And so many others end up buying, paying, and messaging for me to change orders to stuff I don't even carry. Buyer's just have too much encouragement to not pay attention to listing titles and back out nowadays.

Rant over.

[nuclearomen]

I had 2 last month, one ordered and sent request to cancel immediately, the other ordered and then mailed and asked to ship to Canada... canceled both and refunded. Usually don't get this but last month I had 2. 

[gamersatticnyc]

Yeah I been getting a lot of cancellations recently. I usually don't mind it due to the 200 free listing but I hate when they pay and then request a cancellation.  Paypal always keep 30cent for the refund which adds up.

[wastingtime101]

My 2020 cancel numbers are more than doubled compared to first and second quarters last year. Those non-refundable payment fees are adding up quick.

[7606dennis]

Why are you accepting their requests for cancellation? 

I would probably set the listings to IPR and be done with it and simply not agree to any cancellation requests.

[ittybitnot]

  Paypal always keep 30cent for the refund which adds up.

PayPal keeps the whole fee now, not just the 30 cents. 

[nuclearomen]

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@7606dennis wrote:

Why are you accepting their requests for cancellation? 

I would probably set the listings to IPR and be done with it and simply not agree to any cancellation requests.

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what does Instant Payment Required have to do with ending requests for cancels? That doesn't stop cancel requests. Just cause you refuse to cancel doesn't mean that ebay won't cancel it if buyer asks them to. 

[nuclearomen]

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@ittybitnot wrote:

  Paypal always keep 30cent for the refund which adds up.

PayPal keep the whole fee now, not just the 30 cents. 

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only on business accounts, not on personal accounts, they do keep the 30 cents either way though

[7606dennis]

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@nuclearomen wrote:

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@7606dennis wrote:

Why are you accepting their requests for cancellation? 

I would probably set the listings to IPR and be done with it and simply not agree to any cancellation requests.

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what does Instant Payment Required have to do with ending requests for cancels? That doesn't stop cancel requests. Just cause you refuse to cancel doesn't mean that ebay won't cancel it if buyer asks them to. 

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True.  They can still request a cancellation.  However, there is no requirement to accept the request and with IPR the buyer has their money already invested.  Also if the IPR is set the listing doesn't end until it is paid for. 

[city*satins]

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@7606dennis wrote:

Why are you accepting their requests for cancellation? 

I would probably set the listings to IPR and be done with it and simply not agree to any cancellation requests.

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Even if the buyer has already paid, he can still ask to cancel.

The buyer has us by the short hairs on this one. If we don't agree to cancel, we ended up in the red because the buyer claims SNAD and then we've simply sent the item on a mini-holiday across the country and back on our dime.

[nuclearomen]

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@7606dennis wrote:

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@nuclearomen wrote:

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@7606dennis wrote:

Why are you accepting their requests for cancellation? 

I would probably set the listings to IPR and be done with it and simply not agree to any cancellation requests.

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what does Instant Payment Required have to do with ending requests for cancels? That doesn't stop cancel requests. Just cause you refuse to cancel doesn't mean that ebay won't cancel it if buyer asks them to. 

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True.  They can still request a cancellation.  However, there is no requirement to accept the request and with IPR the buyer has their money already invested.  Also if the IPR is set the listing doesn't end until it is paid for. 

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I see, well I have IPR set, still got requests, I refunded, even if I didn't say i sent it out already, then I have to deal with paying for return (free returns) and make refund anyways... so idk, i don't get upset if someone wants to cancel, rather do that then go through the long route...just me anyways.

[bigdeals.etc]

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@7606dennis wrote:

Why are you accepting their requests for cancellation? 

I would probably set the listings to IPR and be done with it and simply not agree to any cancellation requests.

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Truth be told that I don’t accept every cancellation request (or even message request when the 1 hr window expired). All my listings are already IPR.

But that’s beside the point... doing those things will not lessen the number of cancellations a seller will receive. Cancellations still come and are on the rise, which is the point I’m making in this thread.

[bigdeals.etc]

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@nuclearomen wrote:

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@7606dennis wrote:

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@nuclearomen wrote:

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@7606dennis wrote:

Why are you accepting their requests for cancellation? 

I would probably set the listings to IPR and be done with it and simply not agree to any cancellation requests.

---

what does Instant Payment Required have to do with ending requests for cancels? That doesn't stop cancel requests. Just cause you refuse to cancel doesn't mean that ebay won't cancel it if buyer asks them to. 

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True.  They can still request a cancellation.  However, there is no requirement to accept the request and with IPR the buyer has their money already invested.  Also if the IPR is set the listing doesn't end until it is paid for. 

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I see, well I have IPR set, still got requests, I refunded, even if I didn't say i sent it out already, then I have to deal with paying for return (free returns) and make refund anyways... so idk, i don't get upset if someone wants to cancel, rather do that then go through the long route...just me anyways.

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Defund and restructure the entire cancellations and returns processes and policies. I know, wishful thinking. My wife asked me what I wanted for Father’s Day and I basically said this ^^^.

[nuclearomen]

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@bigdeals.etc wrote:

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@nuclearomen wrote:

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@7606dennis wrote:

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@nuclearomen wrote:

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@7606dennis wrote:

Why are you accepting their requests for cancellation? 

I would probably set the listings to IPR and be done with it and simply not agree to any cancellation requests.

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what does Instant Payment Required have to do with ending requests for cancels? That doesn't stop cancel requests. Just cause you refuse to cancel doesn't mean that ebay won't cancel it if buyer asks them to. 

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True.  They can still request a cancellation.  However, there is no requirement to accept the request and with IPR the buyer has their money already invested.  Also if the IPR is set the listing doesn't end until it is paid for. 

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I see, well I have IPR set, still got requests, I refunded, even if I didn't say i sent it out already, then I have to deal with paying for return (free returns) and make refund anyways... so idk, i don't get upset if someone wants to cancel, rather do that then go through the long route...just me anyways.

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Defund and restructure the entire cancellations and returns processes and policies. I know, wishful thinking. My wife asked me what I wanted for Father’s Day and I basically said this ^^^.

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think ebay has "reconstructed" it few times, remember last year they did quarterly update and gave sellers more lead way then following quarterly update reversed it all.

[chapeau-noir]

I'm getting cancellations on my other two sites - one for an order for 5 items - ugh. Not selling that much here right now (out of stuff).