Regards,
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@roxirott Are you saying the Buyer is processing a charge back with their credit card company? Or are they telling just eBay they did not recognize the transaction?
It is possible that the Buyer is telling the truth ... its also possible the Buyer is not telling the truth and attempting to get their purchase for free ... was this an expensive item?
@roxirott wrote:Apparently the buyer is processing a charge back with their credit card co. Ebay customer service doesn't know much or can't tell me.
I suspect they are trying to get the purchase for free.
Hi @roxirott did you ship this to me yet? I don't see you name or ID?? and what was it???
We all have scores of these useless pages. Thankfully, eBay finally added the "Order Number" in the "Notes" section (near the bottom). Now where* can we search for that "Order Number" on eBay to find out what we bought?
*Answer: Nowhere. You can't, nor should you have to.
Hey look, here's how Etsy shows the item name, number, and the seller:
If Etsy and everyone else with managed payments can do this correctly, why can't eBay? (don't answer that)
If you uploaded the tracking on the day the item shipped out, you shipped to the address on the payment and that online tracking shows that Item was delivered, you should be covered by Seller Protection. So when you call MP next time, remind them of that. This would mean that you are covered and the chargeback is now between MP and the CCC, you are done as you should be protected by Ebay.
INRs are the best protection we have on Ebay when we follow the rules. So while they aren't recognizing that you are covered under Seller Protection, if it were me, I'd be on the phone with MP tomorrow and politely remind them of that so my money comes off hold.
@scpete8755 wrote:This is entirely due to the way ebay has made themselves the seller of record under Managed Payments and is only going to get worse until ebay starts providing more specific information to the buyers through their payment source.
Ebay nor MP are the SOR [seller of record] that is the actual seller that is the SOR. I think you are confusing this with the MOR [merchant of record], a completely different thing. And yes MP is the MOR. Just like PP is the MOR. The money processor has to be the MOR or they can't negotiate CC payments. This is standard stuff, nothing at all new here.
@gracieallen01 wrote:'This is entirely due to the way ebay has made themselves the seller of record under Managed Payments and is only going to get worse ....'
As more and more people use MP, discover an easier way to scam, in my opinion, it IS going to get worse, no matter what. Visa and MC - and others - are going to get 'upset', but at whom and how upset is another problem to come.
Not everything is a scam because some don't like the process. The OP will be just fine. It is highly likely this will be covered by MP due to Seller protection. It is helpful to understand the system so you can best work within it. But the OP should be just fine as I stated in a previous post.
