Ebay has allowed us to be DEFRAUDED 4 times in the last 30 days - each time protecting the SCAMMER!

[westextelpyc]

It is sad what Ebay has become, we are a seller of 18 years with 100% feedback over 2000+ reviews, and it seems blatantly obvious that instead of looking out for our best interest, Ebay is more concerned with protecting FRAUDSTERS and SCAMMERS!

In the past 30 days on now 4 different occasions, a buy with an Ebay account opened less than a month has purchased out Hot Tub Supplies.  Once the item was receieved, the SCAMMER made FRADULENT CLAIMS to open a RETURN.  Once the return was in fact approved, the SCAMMER returned WORTHLESS JUNK, one time was a PIECE OF PAPER another time was PIECES OF PLASTICS.

Each time we received these items, we photographed everything, pictures of the unopened return showing the return tracking # and then pictures of us opening the item and then pictures of the contents.

Now in 2 of the 4 cases Ebay has denied our reimbursement claims because "somehow" we didn't prove that the "PIECE OF PAPER" sent to us, was not a hot tub product and we did not prove that it was sent by a SCAMMER.

At this point, we will have no choice but after 18 YEARS we will be REMOVING OUR PRODUCTS from Ebay.  WHAT A TOTAL SHAME!!!

[colfaxstation]

This is not the 1990's.  EBay has tools available to assess the probability that one party or the other is likely to be telling the truth. They have CHOSEN to side with buyers over sellers, even when the preponderance of evidence indicates fraud by the buyer. Forwarded shipments, returns to addresses somewhere else in the zip code, missing or incomplete returns that don't match initial shipment weights, new buyers vs. 20 year sellers that are top rated, supposed Customer Service personnel that provide guidance that the seller follows and then is ignored by eBay's system.  EBay REALLY needs to clean up its act.

[vintagetime]

Living in a world of Amazon shows no intelligence, only shows stupidity .

[mam98031]

The word vintage literally means "of age." With such an open meaning, there are many interpretations. Most antique dealers consider an item to be vintage if it is at least 40 years old. So, in the context of this blog date, a vintage item would be made between 1918 and 1978.

Antiques are items which must be at least 100 years old. That means, as of the date of this posting, an antique item was made on or before April of 1918.

https://www.farmantiques.net/blog/whats-the-difference-between-antique-vintage#:~:text=The%20word%20....

https://www.marthastewart.com/7618577/difference-between-antique-vintage-explained#:~:text=Flea%20Ma....

There seems to be some differences in the definition of Vintage.  Antique, from what I see on the internet, is pretty steady at 100+ years old.

[gurlcat]

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@fbusoni wrote:

But most importantly:  I commend you and bow to you in the deepest respect for accepting those hideous and financially debilitating "remorse returns"!   😂

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Well they've always been very rare for me.  But in recent weeks I almost feel cursed with a combination of poor sales and problematic buyers.  I'm starting to dread logging in each time now, like it'll either be 'no good news' or 'bad news.'  

[fbusoni]

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@vintagetime wrote:

Living in a world of Amazon shows no intelligence, only shows stupidity .

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Given that you "signed" the Amazon / eBay user agreements, what does that say about you?

[isaiah53-57]

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@whiteyswrecking wrote:

I know the feeling been running 2 store for 8 years and just put my 2 weeks in, I will never have to open an eBay page again, ( and I wont )  , it is starting to feel real good. 

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We too have stopped listing due to theft/fraud and the sites unwillingness to protect sellers - What about thier "cost of doing business"? - Its their buyers that sales are being facilitated with - If the site chooses to let them run rampant, they should be footing the bill for their destructive actions - We did very well here but refuse to put our pricey, desirable items up for offer that are 100% at risk for theft - Its ridiculous - And we won't list out 2nd/3rd/4th tier items with a company we cant trust with our top tier items...

We maintain a presence here supporting people like you and offering help to others in the hopes things change - If their policy on buyer fraud and seller protections changed for the better, we would consider selling here again - We consider it a waiting game like we always have since we stopped listing given that at some point, by necessity, they will need to do something different about the problem...

[gurlcat]

I do appreciate something in your logic about not listing your lower-tier items here if you can't trust the higher-tier ones to be sold without getting stolen.  Something has always stuck in my craw about the resignation I've seen so many times in these forums, the ole, "Don't list anything you can't afford to lose."  It always struck me as a very cruel thing to say to someone AFTER the fact, when it's too late to make that call and they've already lost the item they couldn't afford to lose.   

In these desperate times so many people are turning to giving up things they can't justify keeping anymore, when the money could save them from this or that level of disaster.  Can't afford to keep it, can't afford to lose it, so where does that leave ya?  Selling on some other platform that is just as risky?  Trying to sell it locally where you'll have far less of a market and therefore probably have to settle for a much lower price, if you can find anyone at all who wants it?   

@colfaxstation you make a good point about eBay seeming to side with buyers disproportionately, even when a "buyer" is actually a premeditated scammer, despite having the technology to side with the truth, when it's obvious.  Here's the thing -when it comes to these fraudulent return scams, it's BOTH the seller's loss and eBay's, because eBay loses the fees for those sales; they get refunded to the scammer just like if they had been a good buyer doing a legitimate return.  So even if eBay doesn't care about sellers, it makes no sense to side with a scammer, let alone leave their account open to keep doing it.  

I don't know if it's just my imagination because I just had one of these for the first time, but it feels like there's a sudden recent rush of this particular kind of scam.  And for what it's worth, my 0 feedback blatantly-obvious scammer FAILED.  eBay DIDN'T side with them.  I reported the garbage return immediately as an Abusive Buyer offense, and I did that even before I went to the Return Details page, to click "Report a problem" and re-tell the story there.  -When I tried to do that only 10 minutes or so after my other report, the scammer's account was already closed!  

So here is what I wish I knew: Did I win simply because I took the right steps in the right order?  Or has eBay actually made a decision to start doing exactly what we're saying they should do -take the word of a well-established TRS seller over that of a 0 feedback buyer (and keep their fees for the sale, incidentally)?  If the former, why doesn't eBay make the correct protocol for winning a fraudulent return more clear to sellers?  If the latter, why not make a public splash about it, kill 2 birds with one stone: shout to the world that it's going to be a safer place for sellers and let the scammers know the party's over, in terms of eBay being the easy and guaranteed cash grab for thieves?  

[finlandsux]

Ebay is turning into a joke! 30 days to ship something is just wrong!