Ebay giving wrong ETA

[porcupid_63]

I've noticed this on alot of my listings. I enter the Standard Shipping that states (1-5 business days) in the listing when I create it, and a handling time of 1 day. But ebay is showing people an ETA of 4 business days after paying! Shouldn't it be at most 6 business days after paying?

I finally got an impatient buyer who left me a negative feedback because the item arrived 1 day late. I shipped it out 1 day after payment like I'm supposed to and via First Class. At the same time the buyer filed an INR and told me to don't put a delivery date if I can't make it in time. But I can't change or remove that ETA, ebay does it.

Any advice on how to get the negative removed? I have a previous negative still that hasn't removed even after I won the INR (xmas delay). I talked to two agents for that one and they said some negatives can't be removed after winning INR. I fear this one will be the same thing.

[farmerphil2]

And part of the problem is that ebay cannot even get the ETA right in different places. I've got an item that I purchased Wednesday afternoon that shows an ETA up front on the purchase history of Monday coming from the west coast(I'm in Iowa). OK, probably right, I'll get it tomorrow. However, if I click the tracking, it shows the ETA today(Sunday). Well, I've never had Sunday delivery of mail and it has showed this since the tracking was uploaded at 5pm Thursday. So ebay gave the seller two business days for it to get here since I ordered it on the tracking page, and I don't get mail delivery Sunday?

The same thing happened last weekend on a package that on the USPS website said delivery on Monday, and the tracking pop up on ebay showed a Sunday delivery and both had since it was in customs several days before. The seller still had a week or better according to the estimated time on the purchase history, it did come from overseas this time really quick. Of course, it did get delivered Monday, exactly when the USPS said it would.

Honestly ebay? Maybe you need to quit estimating, your not doing a very good job even though you are claiming otherwise. And if you are going to continue it, maybe at least get your dates to match? Especially this time of year when packages can be delayed in the northern tier of states for days--

[papyruspapillo]

Why hold sellers to a standard that

[papyruspapillo]

i'LL START OVER.
Why hold sellers to a standard that [ebay knows] is maybe 90% attainable AND out if seller control? Others have thought that it's because it provides ammunition for the next (or maybe ongoing?) seller purge. I hope not.

[uvmmmdu]

Here we go again. 2nd late delivery in 1 week. Mailed and scanned within 1 business day. Unfortunately the buyer was half the USA away and held up mail in their home state of Texas...this is our fault? Come on ebay check the acceptance scans and look at the tracking you provide for us and stop giving late shipment defects for things on time and well above. Then we get blamed well it must be your post office, again wrong! Look at the tracking details. Last week 3 days handling, sent in 1 day = late? That got held up over 500 miles away from my PO so again, this one over 1,000 miles away there is a delay. My fault again? GET REAL this is rediculous judging us on USPS. Then u say use a different carrier? Sorry how about you get your programming right and I stick to USPS!!!!!!!!!!

[fern*wood]

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wrote:
Late arrival for a antsy Patriot fan that waited too long to order something for gameday  may be tough to overcome, but after explaining that you did not promise the delivery date you might ask them if they would consider revising the feedback.

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I'm betting it is highly unlikely the Patriots fan will revise the feedback now.

[castlemagicmemories]

alan@ebay

Hi, Alan:  Hope you are well!  Just thought you might be interested in this thread, it backs up what I said in Chat about tracking issues, but then I could not provide our requested info.  So sorry about that, hope this helps!  I believe there have been other threads on this as well.  Thank you for your help!

[mallontown]

Ebay know the delivery dates they set are overly optimistic.

here is what the CEO of ebay says

Ebay CEO statement at Davos

https://www.ebayinc.com/stories/news/ebay-at-davos-2018/

at 1:50 one of the panelists mentions Amazon and in Wenig's reply was this statement

"In the US a package is delivered average in 2 days, for ebay"

[bigdeals.etc]

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wrote:

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wrote:
Late arrival for a antsy Patriot fan that waited too long to order something for gameday  may be tough to overcome, but after explaining that you did not promise the delivery date you might ask them if they would consider revising the feedback.

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I'm betting it is highly unlikely the Patriots fan will revise the feedback now.

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Yea the buyer probably believes the OP jinxed the team now for not allowing him to wear the shirt on game day.

[bigdeals.etc]

I've noticed this for a loooooong time now. I decided to do a bit of playing around with my ETA handling times last night.

Under normal settings, my ETA for my listings under the normal standard shipping (ebay says 1-5 business days, so you'd think they'd use 5 business days into calculating the ETA right?) and 1 day handling time, as of last night ebay gave the ETA of 2/9 to cross country (some said 2/8). Both are under 5 business days, so there's a problem right there.

But I increased my handling time to 2... nothing changed, then 3... nothing changed again. Then I changed to 4 and ebay changed the ETA to "2/12 - 2/16". It also gave a notice that seller has put handling at 4 days or more. 2/12 is only 5 business days so had I shipped in 4, I'd have to use Overnight mail to get it to them by 2/12... ridiculous but at least it showed 2/16 as the max time.

So I then lowered the handling time back down to 3 days... and the ETA changed back to arrival by 2/9. If you ask me, that's a huge jump in delivery ETA from 3-4 handling time days. They pretty much shortened the arrival date by 5 business days (6 if you count Saturday). Big problem here