@mirandawiley00 wrote:
- Listed my vehicle for sale
- item sold to the highest bidder
- buyer did not respond to any of my contact attempts and did not pay
- I attempted to cancel the transaction
- buyer did not respond to cancel request
- I closed the whole transaction, on the suggestion of an ebay customer service rep
- Because the item initially "sold", I was charged the $125 selling fee
- When the transaction was cancelled and closed, I was "credited" $125 in my ebay account.
I have called ebay customer service 4 separate times over the last week trying to figure out how to get the refund back into my bank account. 3 out of the 4 ebay representatives told me to not worry, and just wait another day for the system to catch up and refund me this money. Still nothing. I called ebay today, and now I am told that I need to wait until the end of December? Meanwhile, $125 of my money is just sitting out in the void, and I'm scrambling to make rent. Ebay customer service SUCKS and they don't help me, but instead just read the same information repeatedly, which is the same information I'm able to access on my own computer. I just want my money back! I did not sell the item, so I should have the $125 refunded to my account! Why am I continuously told to wait, and then find that the money is still not transferred? Am I just being delayed again and again so that ebay never has to pay me my money? This is ridiculous. I'm a broke recent graduate, and I have enough financial troubles as it is. Now ebay is basically just stealing $ from me and refusing to pay. Wish I had a lawyer.
There have been some misunderstandings and misinformation posted here, so to clarify some things:
- $125 is the successful listing fee (for a low volume seller, vehicle price > $2,000). It's not an insertion fee (which would have been free for that listing).
- The successful listing fee can be refunded under some circumstances if the sale doesn't go through. Because vehicle sales aren't paid for through eBay/PayPal, they won't be refunded "automatically" like going through the Unpaid Item process. The seller has to contact eBay customer service, and they will review the messages and communication. Many sellers have been able to get refunds easily when the buyer backed out for some reason. There just needs to be some evidence that the sale was not completed.
- The policy page for eBay Motors Fees used to say that the successful listing fee was not refundable, but it doesn't say that anymore. Even when it did, that was because there was no automated process to get the refund, like the UPI process. Many sellers got the fee refunded back then too, when the sale didn't go through for some reason.
@mirandawiley00,
to answer your question about getting a refund of the credit on your account, here are the instructions to Request a refund of your eBay credit balance.
It does say "Please allow 30 days for refunds to be processed. When eBay issues a refund, it is applied to the payment method where it originated." but that isn't set in stone, it doesn't always take 30 days. Most of the time, especially when the payment was made through PayPal, refunds are processed much more quickly than that.
eBay Staff have explained that most of the time, refunds are processed within a few days. But in some circumstances, usually when a PayPal account was not used for the payment and depending on the credit card / debit card account processor that is involved, it may take up to 30 days for the credit card to show the credit the payment to your account. But that's unusual.
In my experience, refunds show up on my credit card account (online) within a day or two.
