Everything that I have shipped to the authenticator has been solid and smooth. I really like them. I don't think it was the authenticator. I hear there has been a lot of thefts INSIDE and WITHIN USPS. I hear sites like WV and TN are atrocious black holes. Atrocious because USPS knows it is an issue and rampant one at that. I would look at the check weights after it was shipped from authenticator, and when it arrived at the responsible post office (near the final delivery site). That would be your justification to open a claim ticket. If it shipped and arrived with the weight of it being inside the package, then that puts the focus on the receiving post office. Something happened after it arrived (including possibility that the customer may have scammed you.) But, if it is one of those locations, then you may have a better argument for USPS. If it was elsewhere, you could also do some homework on the current state of those post offices (word gets around). It just disappointing because of work integrity eroding (or has been) in general, and now at the post offices - I was mortified when I found out what was going on. Gift card thefts are the biggest. I hear they make a cut in the cards-envelopes and slip the cards right out and deliver the cards still. I mean, unless there is a note in the card mentioning the gift card, no one would be the wiser until it came up in a conversation later like "Thank you for the card, the note was really nice and needed" and then the response, "NP, hey, what did you get with that gift card I sent?", "You sent a gift card with?" A lot of people are just sending through emails and using Venmo now. The effect? Less USPS business. I was thinking of using Fed-Ex and UPS from now on, but it really would not matter going to the authenticator. Insurance and signature are best. But I will start changing my purchased insurance from USPS to eBay based on the comments above. It is less money anyway. I hope eBay incorporates using Fed-Ex or UPS for shipping after it being authenticated. Not saying there is less theft there, just haven't heard of it being an issue like at USPS certain locations. Sorry for the long message, coffee kicked in. Hope it works out. It needs to for all of us. Be well.
