eBay

abdullah6106 · ‎12-25-2020

Seriously. I am fed up with these guys. I do business on Amazon too, and these dudes (Ebay) have no idea about seller protection. 1 customer purchased an item, we delivered it 8 days earlier. Although we do not have a gift option, it turned out that he put a note on the order asking us to put the item in an extra box because he doesn't want his wife to see it. He cursed us in his message then left a negative feedback. I reported the customer, guess what they did nothing!!! Literally NOTHING!. I opened a feedback removal request. GUESS WHAT? They did not remove it. Com'on if you don't want your wife see it, change the address. Get it sent to your workplace or pickup from a FedEx location. My job is to get you receive your item in 1 piece in time. That's it!!! I don't care about your wife sees it or not. And Ebay should know it. We just sell and deliver in time! If they do not receive, we refund or send a replacement. Period. If you are so concerned about your wife seeing it, buy it from a local store then. Ebay MUST KNOW IT. IT WAS A BUYER'S MISTAKE, BUT EBAY SIDED WITH THE BUYER JUST AS ALWAYS ALTHOUGH WE ARE RIGHT. No Doubt why Amazon got 32 times bigger than Ebay. Amazon has many issues too when it comes to seller protection, but it is not even comparable to Ebay's .... The biggest problem here is that they put unknowledgeable people at the computers without training them well, and they just make decisions on your business.

fashunu4eeuh · ‎12-25-2020

Hi @abdullah6106

sending good wishes to you during this holiday season!

Sorry about the hateful message you received. Below is the link to the offensive speech policy. If the message contained profanity, you can report them if it applies.

https://www.ebay.com/help/policies/member-behavior-policies/threats-offensive-language-policy?id=425...

Ebay won’t share what action they may take against a rule breaker. The only satisfaction you will receive is in reporting them. There will be no outward signs of any punitive activity unless the buyer gets NARU’d.

You did miss the buyer’s note with his request, so this all could have been avoided. However, the buyer should have also sent you a message thru the regular channel and not just on the remittance, if that’s what happened. But i wouldn't go so far as to believe there wasn't culpability on your part as well.

Regardless of the cursing message, i would have taken the high road and apologized to the buyer, tried to set it right. Then later, send a feedback revision request. Our job as sellers is to respond professionally, never get into a back-and-forth with an upset customer, and to de-escalate the situation.

A calm professional reply to the negative has the power to completely deflate a buyer’s comment, if done well. So don’t sweat this neg. It won’t affect your seller metrics. Most shoppers are aware that a negative is inevitable if you’ve sold long enough. Hang in there. Don’t let it get you down.

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jennhow9005 · ‎12-25-2020

So you don't want to offer good customer service, but you expect good customer service?

mtgraves7984 · ‎12-25-2020

So you got a red donut for Christmas?

*madison · ‎12-25-2020

I don't care about your wife sees it or not.

---------------------------------------------------------

But the buyer cared, and that's why you got a neg.

Sellers who don't care, usually end up with at least one red donut on their profile.

beastofburden · ‎12-25-2020

I don't see a negative on your feedback.

tdumonde2014 · ‎12-25-2020

Actually Amazon is worse. Spend a few hours reading their forum.

"Those who enter the arena unarmed or unprepared are quickly dispatched."

fab_finds4u · ‎12-25-2020

Is anyone else sick to death with sellers that always play the AMAZON card?

Sheesh, if Amazon is so great then what are they doing here?

abdullah6106 · ‎12-25-2020

Nope I expect the things go the right way.

If I full refund the customers when they do not receive their items, if I offer free return no matter what, If I have them receive in time and if they do not, take responsibility for it, if sometimes have them keep the item and give them a full refund, etc etc... All mean I provide a great customer service.

If someone curses me in messages and if Ebay do nothing about that customer, it is a bad customer service period. Ebay says itself, if it is the buyer error, they remove the feedback. In this case, it is totally buyer's error. If he is so concerned about his household sees the item, he should have bought it from a local store, period.

abdullah6106 · ‎12-25-2020

I sell on Amazon too and trust me I ve had bad times with them too.

But comparing to Ebay's support, they are way better.

pburn · ‎12-25-2020

@beastofburden wrote:
I don't see a negative on your feedback.

@beastofburden

OP is using a posting id, not his/her selling id.

1tuna · ‎12-25-2020

..........general reply..........

stories like this remind me of something I read about.A guy tells his buddy what he did for a customer and his buddy asks him "how come you did that" the fellow replies "the customer asked me too".

its not a big deal for some sellers to do something extra or special for a buyer.Most buyers do not have special requests...its very easy to please some buyers that ask for a little extra something....that is why sellers will do it.

ask and you shall recieve works with some people..........if you communicate your needs then the seller does not have to be a mind reader

keep on selling

Germantown proud Germantown strong
up the whiskey hickon
moving right along
19144

abdullah6106 · ‎12-25-2020

Does it include smiling at the curses the customer throws you?

jennhow9005 · ‎12-25-2020

To be brutally honest with you, sellers with your attitude are part of what causes nasty buyers. They run in to one bad apple and assume the entire basket is rotten.

fab_finds4u · ‎12-25-2020

eBay doesn't do anything about interpersonal disputes. They don't referee He said -she said messages and give slaps on the wrist or tell the buyer you can't say this or that.

luckythewinner · ‎12-25-2020

@abdullah6106 wrote:
My job is to get you receive your item in 1 piece in time. That's it!!! I don't care about your wife sees it or not.

IMHO you should care whether your buyer is happy or not. And that includes reading the note that is displayed right on the order in teh seller dashboard, and taking simple steps to accomodate reasonable requests.

No everyone is cut out to be an eBay seller, and it sounds like Amazon is more to your liking anyway.