eBay

lovecollectibles · ‎08-05-2021

So, just clicked on my store and all of the categories have disappeared. Cleared all of the cookies, signed out, looked at my store and what I have now is a "mess" of over 200 items each without a category. Anything like this happening to anyone else.

Thanks!

somanypostcards · ‎08-06-2021

When I go to my store my categories are gone. However here's a temporary fix of sorts.

Go to Manage Store -> Marketing Tools. Under Store Header Features select the first radio button:

Store header and left-navigation category list (first 30 categories that contain items)

Now when you click on any of your listings you can see your categories and select them. Any buyer who clicks on one of your listings can see your store categories. I think everyone with a store should have this selected!

pierrelef · ‎08-06-2021

Same for me

richard1rst · ‎08-06-2021

Worked like a charm although my links had a slightly different name than yours.

Went to Manage Store and then had to click "Listing Frame" to get me to the page where I could select

"Store header and left-navigation category list (first 30 categories that contain items)"

Side bar now shows all my categories on my eBay store page and then below that the eBay verbiage.

HOWEVER

My store categories ALSO now show up on the left side of each and every individual listing. It never did that before. I have made it a point to limit the width of my listings descriptions to make them mobile friendly (narrower screen). The side bar now throws that "sizing" off so I am not sure what will happen to mobile shoppers.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

richard1rst · ‎08-06-2021

STOP THE PRESSES

So it worked as above for a few minutes. But now when I go to my store the categories are GONE again although they do still show up on each individual listing.

The whole idea of store categories on my eBay store page is that if someone is looking for, for example, a jigsaw puzzle they can scan through JUST THOSE and not have to plow through all my other listings. I have had many buyers buy multiple puzzles which, I believe, was a direct result of that search feature.

Now? Who knows.

tyler@ebay

HELP !!!!!!!!!

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

lotzofuniquegoodies · ‎08-06-2021

@richard1rst wrote:
STOP THE PRESSES

So it worked as above for a few minutes. But now when I go to my store the categories are GONE again although they do still show up on each individual listing.

The whole idea of store categories on my eBay store page is that if someone is looking for, for example, a jigsaw puzzle they can scan through JUST THOSE and not have to plow through all my other listings. I have had many buyers buy multiple puzzles which, I believe, was a direct result of that search feature.

Now? Who knows.

tyler@ebay
HELP !!!!!!!!!

It appears they have returned. Fingers crossed for 1 and all!

-Lotz

gjs_16 · ‎08-06-2021

Just FYI...

I have NEVER as a buyer ...

Not true, but it is very rare that I actually use the silly store categories to peruse store items...

Sorry, but most sellers are not very good at organizing these and then it's different from one seller to the next so if they got rid of the store cats, good riddance.

downunder-61 · ‎08-07-2021

Just looked at yours and they are showing up now, a little different to how they used to look, but the cat's are there.

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I have been imported from Australia and this is my posting ID

richard1rst · ‎08-07-2021

Thank you. Yes, I see them too.

Must have been the glitch-du-jour.

Hope it holds.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

my-cottage-books-and-antiques · ‎08-07-2021

I believe the stores team has stated that this has been fixed.

tyler@ebay · ‎08-09-2021

@richard1rst wrote:

STOP THE PRESSES

So it worked as above for a few minutes. But now when I go to my store the categories are GONE again although they do still show up on each individual listing.

The whole idea of store categories on my eBay store page is that if someone is looking for, for example, a jigsaw puzzle they can scan through JUST THOSE and not have to plow through all my other listings. I have had many buyers buy multiple puzzles which, I believe, was a direct result of that search feature.

Now? Who knows.

tyler@ebay

HELP !!!!!!!!!

Hi @richard1rst - this is an intermittent technical issue impacting some members. If you're still seeing this please contact CS to make sure you are added to the open ticket.

CS is being asked to collect the following information when adding to the ticket:
Member id:

Screenshot:

If you contact CS via callback they should be able to grab a screenshot directly. If you contact via social media please have one handy to provide in your message to them so they can get you added.

Thanks!

Tyler,

tonemanguitar1 · ‎10-26-2021

Mine also. Under categories and had additional sub categories which are a must for customers to find the product they need. This new look is not good. When will it be fixed?

tonemanguitar1 · ‎10-26-2021

No it does not. There are sub categories for some sellers!!!!!

ochilcreations · ‎01-17-2023

That worked for me. Thank you.

kh-stanley1 · ‎01-17-2023

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.