09-11-2024 04:54 PM - edited 09-12-2024 02:42 AM
09-11-2024 09:24 PM
The way you inform eBay is to wait for the item to be returned.
If they actually return something different then you report directly on the return that they returned something different then deduct 50% of the refund.
This puts a mark on their account which leads to them being flagged as an abusive buyer and losing the ability to use the eBay MBG.
However your suspicion of fraud is meaningless and reports of suspicion mean nothing.
However If they return a different item you can go further by submitting a police report and a mail fraud report.
09-12-2024 12:43 AM - edited 09-12-2024 12:49 AM
We honor all refunds - we reported the buyer because we've spotted potential fraud
When you offer eBay returns, the policy says you must offer them for any reason. So I'm not sure how asking for a return can be fraud, if you offer returns for any reason. While you may think that this buyer deserves to be reported, it does not sound like eBay shares your opinion:
"If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item"
"If we determine that the seller did not fulfill their return policy, we will treat the case as if the item did not match the listing"
09-12-2024 01:09 AM
@greenerrefurbsllc wrote:
”...there's power in communication.”
“Was looking to get insight - not a list of what I did wrong.”
Ok, i have communicated. But you have dismissed what i said as a laundry list of errors. To gain insight, some receptivity is required.
No one here has misunderstood where you are coming from. But you’re not happy with our responses. What are you looking for—just simple agreement, or more thoughtful discourse? eBay will side with the buyer. They will not take into consideration that you believe the buyer is attempting to defraud you. At this stage, a person is not even likely to be the case reviewer. It will be a bot.
You are preaching to the choir emphasizing that fraud is real, but you have a notion that being victimized by it will somehow alter the course of the buyer’s case. It will not. Not at this stage. And a defect will be logged on your account, and Final Value fees will not be reimbursed. All i am trying to do is help you lessen the negative impact you are walking into.
As i said upthread, eBay is a buyer-centric platform. It will protect the buyer at seller expense. eBay is not going to alter its practices, not anytime soon. Every seller here has had to decide if they can benefit from remaining and accepting this risk, or move along.
As you said, fraud is not something you will tolerate as a business. Then this may not be the place for yours.
09-12-2024 01:43 AM
Can't be meaningless - when looking at the users account itself - that alone cannot be dismissed.
50% will be deducted as per ebay policies since the item in photos cannot be identified as the one we shipped. Interesting enough that's all the seller sells.
Where am at is how sellers have no level of business edict or understanding. I'm not a part timer
I'm a corporation and deal with these matters differently. We reported it and will take action.
I'm all for fair business practices - we believe he's done this before.
09-12-2024 03:19 AM - edited 09-12-2024 03:20 AM
@greenerrefurbsllc wrote:
”50% will be deducted as per ebay policies since the item in photos cannot be identified as the one we shipped. Interesting enough that's all the seller sells.”
Your eligibility for the 50% reduced refund is now passed.
Below is the policy governing seller protections. In it is the explanation for why you lost the 50% refund benefit when a buyer returns an altered or incorrect item.
“If eBay steps in to help with a return or item not received request:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345
09-12-2024 05:09 AM
---Matter resolved. Thanks Ebay.
Care to share how it was resolved?