Ebay Not Allowing My Sale to Germany. Glitch???

[fastkc]

I have a buyer in Germany who wants to buy an RC Porsche car from me. He asked if I shipped to Germany and I said yes I do. (I have sold to India and the Netherlands). Buyer did BIN and got a message saying I did not ship to Germany. I checked my settings and am enrolled in international shipping. I talked to an Ebay rep yesterday, he checked my settings and did not understand why it wasn't working. He said he would forward it to someone to look at but it might take some time. He suggested I end and relist similar which I did. I informed buyer to try again but to no avail. Buyer sent me screen shots that say "Unfortunately buyer does not ship to Germany. Update your shipping address and try again." Another screen shot he sent me says "There's a problem with one of your items. To complete your order, go to checkout and update your shipping address." And the last screen shot under shipping reads "Ask Seller For Shipping Quote." 

    Has anyone else ran into this? If so how was it resolved? Would appreciate your comments. Thanks.

[wrigley]

I have ebay Global Shipping....that is the option.  Works for every other country allowed....you do not need to set "options" country-by-country.

Still not allowing....6 months now.

[ebooksdiva]

You don't have Global Shipping that is for sellers NOT in the US. 
You have eIS (eBay's International Shipping ). There are some categories that are not available to ship to specific countries like certain toys to the UK and apparently vinyl records to Germany.. 

[wrigley]

Customer service is useless.  When they finally start to understand what I am explaining....the call conveniently get disconneted....every single time.  No follow-up, nothing.

Per Google, the 2024 population of Germany is:  83,328,988

I have sold 100's of records to Germany over 23 years on ebay without issue until now and no one can explain or wants to dig into the problem to resolve.

[dbfolks166mt]

Customer service is useless.  When they finally start to understand what I am explaining....the call conveniently get disconneted....every single time.  No follow-up, nothing.

Per Google, the 2024 population of Germany is:  83,328,988

I have sold 100's of records to Germany over 23 years on ebay without issue until now and no one can explain or wants to dig into the problem to resolve.

    No argument on the uselessness of customer service these days seems to be a constant topic of discussion on this forum. I took a look at one of your listings from a German customer perspective and I don't see any issues with regards to shipping. If you are still having an issue if you can provide some additional details it may help. 

[medinahill]

I'm having the same problem with shipping records to Germany using Ebay's Global Shipping Program.  I sell many jazz records, and for years a large percentage of them were ordered from German buyers.  I couldn't figure out why I wasn't hearing from some of my best customers, until one of them told me that shipping to Germany was no longer offered.  Does anyone know if this is still the case?  

[dbfolks166mt]

I'm having the same problem with shipping records to Germany using Ebay's Global Shipping Program.  I sell many jazz records, and for years a large percentage of them were ordered from German buyers.  I couldn't figure out why I wasn't hearing from some of my best customers, until one of them told me that shipping to Germany was no longer offered.  Does anyone know if this is still the case?  

     Interesting situation in your case. Some of your records show as shipping to Germany but those are NOT going through EIS. The following is an example. 

However the majority of your records are going through EIS but Germany is NOT showing as one of the countries you ship to. Following is an example. I am guessing potential German buyers cannot even see the items and it appears eBay has done away with the message that used to come up telling the buyers that while the item does not ship through EIS to contact the seller for shipping arrangements. Following is an example. 

[medinahill]

I believe the first item is one of the only items that I offered a separate shipping option to Germany, besides ebay's global shipping program.  I'm wondering if it is possible to ship to Germany using ebay's global shipping program

[dbfolks166mt]

I believe the first item is one of the only items that I offered a separate shipping option to Germany, besides ebay's global shipping program.  I'm wondering if it is possible to ship to Germany using ebay's global shipping program

     It is possible to ship to Germany using the EIS program but Germany has some very strange import laws and the EIS program has a lot of filters built into it to help identify those items that cannot ship to specific countries based on import laws. Unfortunately some of those filters are probably a bit to generic. 

    Your following item has no problem being shipped to Germany through EIS. 

[monica-sells]

@dbfolks166mt 

Do you think any of these issues are a result of LUCID?

"...All producers/initial distributors that place packaging filled with goods on the German market must register with the LUCID Packaging Register and provide ..."

The LUCID number is the registration number at the Central Agency Packaging Register (ZSVR). <b>In Germany, all distributors of packaging are obliged to register with the ZSVR.</b> In addition, marketplaces such as Amazon or Ebay must request the LUCID numbers of their retailers.

[kh-phdan]

Hello Everyone,

Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.

Thanks for understanding!