I'm sorry this has happened to you, but at the end of the day eBay won't be of much help. Don't give up and be strong, $3,000 is nothing to sense at. Your best bet is to follow the advice below:
List one:
1)File with your police jurisdiction
2) ask your police jurisdiction to get the police in the delivery jurisdiction
3) Pull all information on delivery data and address
4) Google map the delivery address and if a single family home look at property records
5) When the detective from the delivery jurisdiction contacts you give them everything including eBY messages
6) Have the detective get in touch with eBay for law enforcement
7) Tell the Detective you will press charges
😎 Have the detective find out if there are multiple eBay iDs associated with this address or ID (In general there will be )
9) you may have to explain to Detective and to the DA in delivery jurisdictions how eBay works, how seller protection works etc (Many think selling on the net is the WIld west)
10) COOPERATE FULLY WITH LAW ENFORCEMENT
11) these theft continue to happen becasue people give up and do not persue becasue its time consuming and hard. Persue it legally
12) Once the Detective has made contact have the item retrieved.
List two:
Ok here is the steps when an item is stolen whether through ebay return fraud, CC chargeback paypal return fraud.
1) print your auction/sale
2) download images
3) print invoice
a) print paypal invoice and payment info or your credit card processor data
b) Check the name on the CC or Paypal account may be different then buyer (sometimes 1 paypal account is funding multiple buyers) That might make this wire fraud or RICO if its a ring
4)print proof of delivery signature delivery
a) if USPS this will also be federal see if you have a NAME not just initials or scribble
5) GET GPS coordinates of delivery
6) Google map the delivery GPS (if residential home check property lists helps if the name on the tax record and customer is the same)
7) Print return label and email that shows where you sent the label (proves you were willing to take it back and they failed to do so)
😎 file a police report in your jurisdiction (Get this to ebay paypal or CC professor)
9) Once you have the police report ask that the serial number be put on NCIC and Leads online
10) ask them to get the police report to the jurisdiction of delivery ( might take some convincing)
use words like "Felony level theft"
11) If this is a watch some factories will keep known stolen items serial numbers on hand if the shows up in the service center. Get them the police report and fill out whatever form they need.
12) File an ICCC internet crime report (Provide police report #)
13) If USPS File a Postal inspectors report give serial number and delivery address (FEDERAL) (Provide police report # and ICCC report #)
a) If UPS and FED ex you can provide this but its civil theft in this case (Provide police report #)
14) Once you have a detective and a NEW POLICE REPORT # in the delivery jurisdiction (may take days) get him all the info and ask if he can collect the item. Explain how this harmed you company, they may need to get the jurisdiction attorneys involved as payroll has to be allocated.
15) Give the delivery jurisdiction Detective this link https://pages.ebay.com/securitycenter/law_enforcement.html this will allow ebay and law enforcement to w work together.
16) If the Detective doesn't want to or cannot assist you with a pick up then its time to get your attorney involved. Depending on your jurisdiction you may have a 3X civil theft case.
If the name on the account is not a real name or a real business then you really have no more you can do you are simply out and should speak to your business insurance.
Guest checkout is a big part of this problem.
This is going to take a while, but it is worth while. Please let us know how it turns out.
