Ebay Allows Buyers to Leave Negative as Retaliation

[majorleaguedeals]

It's a shame that Ebay allows buyers to leave negative feedback as a form of retaliation and wont revise or delete the feedback. Once Ebay discontinued the option of a seller having the option of leaving negative feedback the buyers have free range to do whatever they want. I've been on Ebay for over 24 years and recently there has been a rash of buyers that just ignore that my listings are final sales listing and if you decline a return they immediately leave negative feedback and Ebay will just allow this. Ebay gives sellers the option of accepting or declining returns , but by allowing this type of feedback to go unchecked they are forcing you to have to accept returns. It's a shame that to Ebay there is no such thing as a Bad buyer. I've got friends that accept returns and they get a bunch of returns for dumb reasons, including the buyer finding the same item for $1.00 cheaper. Buyers are allowed to abuse returns and INAD policies.

[nooksandcranniesllc]

I have run into the same issue, a buyer demanded I give them a discount they saw on a different platform, they purchased and then gave a negative because I did not give them the discount they demanded,which was not part of my ebay listing, blatant extortion, they did not even try to hide it in the feedback, Ebay allowed the comment and refused to remove it, I reported the buyer behavior and ebay did nothing, I have since moved all over 2000 of my listings to Mercari and am doing much better there, may be worth checking out

[majorleaguedeals · Accepted solution]

It's unfortunate but Ebay doesn't care about the sellers.  A buyer can just lie on the feedback and FEEbay will not take the time to read the actual feedback and make a decision. These are the only reason FEEbay will revise a feedback.

 · Containing false positive feedback

· Fee avoidance

· Feedback not related to the transaction

· Personally identifiable information

· Profanity

· Reference to an investigation

· Threat of bodily harm.

Other than that you are screwed as a seller. So the buyer can lie and make any comment and they are good as long as it doesn't fall in the categories listed above. It's total **bleep**. I got a negative feedback because the seller complained about the shipping cost that Ebay charges for shipping to their Ebay shoe authentication program and Ebay wouldn't delete the negative feedback and they are the one that Charged the customer. Ebay is really going to the dumps, if you notice most of the messages on this board are sellers getting fed up with Ebay. I was hesitant in going into other selling platforms , but I will now look into it.

[vintarage]

I am currently having the worst eBay experience so far! A buyer purchased over 150 items and then filed returns for about 100 of those items stating (Just didn't like it). After the first 100 or so, I contacted eBay to see if there is a limit at all on returns... The answer is No. The buyer went on to file returns for another 44 items. I once again phoned eBay and asked why some of the returns were auto accepted by eBay and some had the option to decline since all were filed as "just didn't like". The agent had no answer to that question but said that I could at least decline the few that had that option so, I did. Now, the buyer is leaving negative and neutral feedback to retaliate. Once again I phoned eBay to ask if the feedback could be removed. The agent said, Yes, I just needed to send a feedback revision. Feedback revision was sent and promptly denied! Phoned eBay again and was told that it doesn't violate any eBay policies so, basically, too bad for you. I am finding it hard to believe that there is literally no recourse for sellers who have the misfortune of getting this type of buyer and the buyer is free to move on and continue this behavior with their next victim. Very disappointed with eBay's buyer friendly feedback system.

[inhawaii]

Ebay used to let sellers leave retaliatory negative feedback.

[dolcetreasures]

There’s no final sale on eBay, though Saks, Bloomingdale’s, Macys, Nordstrom and many other stores with online presence have no problems running “final sales no returns”. 

[hiberhill]

I've been on here for 25 yrs. and I could not agree more...Recently I sold an item to a buyer with a us address. 29 days later I got a message that the item arrived damaged. I asked why it  took so long to report and was told she was in Australia and has a friend in South Carolina who "pops treasures" (her words) into a big box and ships them to her half way around the world when the box fills up. I told her that i was only responsible for shipment to SC where my responsiblity and my insurance ran out. (told her using ebay policy words verbatim) She in turn left negative feed back saying I was "denfensive" and "dimissive" and had no professinal skills......  I get negative feedback while she is free to go on violating eBay policy and other sellers will be held accountable.

[the_backyard_bear]

And now... even though you disputed it... and eBay REFUSED to PROTECT YOU... they will continue to use that Feedback to haunt you for the NEXT 5 YEARS under their new format.

[robbie31415]

There is final sale on eBay.

In general though there is no final sale online with the ability to reverse payments.

Unlike in a real physical store where someone can see, feel and inspect before purchase. None of those are avaliable online. Also the item may not arrive in the condition that you purchased due to the third party carrier. Unlike having it exactly in the condition you inspect.

Ebays final sale are limited to some of the guaranteed authenticity program, and block all reasons for return outside of item arrived damaged.

[hiberhill]

Just wanted to let everybody know that a seller advocate at eBay for Business had the neg removed because the item was re-shipped.