Hey guys, so I recently went through a buyer trying to claim the box they received was empty.
When the buyer opened the case, I immediately suspected they were lying because of the low amount of feedback & the fact that I packaged this item very well.
When looking this issue up, most sellers LOSE these cases and lose their item to scammers because eBay usually sides with them.
I’m here to share what helped me win my case against this scam.
1. CONTACT EBAY SUPPORT THROUGH THEIR FACEBOOK PAGE! They are much more helpful & understand these cases much more. Tell them all of the information that leads you to think they are lying.
2. CHECK THE DELIVERY ADDRESS & GOOGLE IT! IF your item was delivered to a 3rd party post office (like most of these scammers), let eBay support know through Facebook and they will likely end the case in your favor. Delivering to 3rd party postal spots voids seller protection because anything can happen there without our knowledge.
3. As soon as the buyer opens the case, message them and let them know you’ll be contacting their local police department and post office to investigate mail rifling that went on with their package. Let them know that they have to keep the “empty box” so an investigator can inspect it. Tell them you will get to the bottom of this. This might scare them away and possibly make them not want to continue fighting the case.
This is what I’ve learned in my experience & figured I’d post this to help other people out against these scams.
EBAY, PLEASE FIX THIS ISSUE SO US SELLERS DONT HAVE TO SUFFER MORE LOSSES! Thanks!
