EBAY ALLOWS SELLER TO CANCEL TRANSACTION AND RELIST ITEM WITHOUT NEGATIVE FEEDBACK

[bogartchaplin]

Hi,
My name is Kevin and I'm a buyer and seller on eBay.  My buying account username is, memoribillya. Last year I spent more than $14,000 on buying items. I've been a member for several years. Today something happened to me on eBay that is very wrong and I'm contacting you so that hopefully you can just take 1 min of your time to look into this matter. I bought an item on Ebay Saturday night at 11pm, April 22nd. The item was a movie script from the movie "Ten Commandments" and I bought it for $300 as a buy it now. The seller was happy to sell it to me for $300 and said she would ship it to me on Monday, which is today April 24th. I got an email from eBay saying the transaction was canceled. I checked on eBay and the seller actually resold the item on eBay within 5 minutes for $900 to someone else which was obviously from an arranged deal made with someone else. I got screwed over so I called eBay and spoke with an agent who said if the seller had a perfect selling record this incident only would result in a warning that would be given to them. I was mad at this obviously and said, "I should be able to at least leave negative feedback" and the agent said "yes you can leave negative feedback" and navigated me through to the page where I could leave negative feedback.  I left the negative feedback and within 30 minutes I noticed the negative feedback was REMOVED from that seller on eBay? I called back and spoke with Jessica B. from the E2M department. She told me that since the item was canceled and the return money was sent that the system would not allow the negative feedback to process and stay on the persons account. Of course this is absurd and she agreed. She went ahead and filed a report and escalated the matter. Up to this point I still am unable to leave negative feedback and nothing has been done about the seller. I called eBay again minutes ago to get the name of the 2 agents I spoke of the phone with. This time I spoke with Diane S. at the E2M department she also agreed with me and was mad that nothing is being done she also escalated this and provided all of the evidence of the situation. It turns out this seller actually resold this movie script for $900 at 12:14 pm today and the item wasn't actually canceled until 12:20 pm today so the seller resold it before they even canceled the item. They resold it right on ebay again. It's unbelievable that my negative feedback was removed. I'm contacting you have my negative feedback put back onto that sellers account. This goes against all of ebay's rules and it is crazy that they removed my negative feedback just because the system automatically doesn't allow feedback for a transaction that was cancelled. This has never happened before and I have had many many transactions. I needed to contact someone who can do something or else I'm just letting the system step all over me. I'm trying to contact eBay Corporate and no one there has public extensions and there is no email either, it's like a ghost town. CHECK FOR YOURSELF GO SEARCH "TEN COMMANDMENTS MOVIE SCRIPT" AND CHECK COMPLETED, SOLD LISTINGS. THIS ALL HAPPENED TODAY.

-Kevin

[bogartchaplin]

The proof is in the pudding.

[bogartchaplin]

The seller still has no negative back and is at 100% positive feedback.

-Kevin

[rander3127]

Chinese outfits can be big sellers with HIGH non-delivery percentages.  If Ebay treated them like others, they would be facing 17% fees, not 13%.  Instead, they let them coast and even avoid negative feedback.

[bogartchaplin]

It's crazy.

[bogartchaplin]

I'm still at square one. No one at eBay is or has done anything to take this one step further once the underqualified agent removed the negative feedback I left for a seller. PLEASE READ THIS ENTIRE THREAD. I APPRECIATE ALL OF THE SUPPORT.

[pjcdn2005]

I Don't think that trinton or Heidi use eBay messages, they communicate by email.  Did you check the email address that you use for eBay....you might find something there.

i would be very surprised if he can do anything about this particular incident but perhaps your complaint will help the problem from happening again.

[bogartchaplin]

I'm having trouble getting into my personal email since I haven't used it in a couple years since I made the account. AOL actually said the email adress doesn't exist. Ebay said I need to contact them again in 24-48 hours to reset my email because it can't be done at the moment. If Trinton or Heidi read this, please email me at my other eBay account's personal email. That one I use all the time. You should have access to other eBay account.

-Kevin

[1n2antiques]

Wow- my faith is restored in mankind, and seeing how many others gave you thumbs up- is certainly enlightening....

[bogartchaplin]

Still nothing has been done, I haven't heard from Trinton or Heidi as well.

This whole thing has wasted so much time and I feel that someone at eBay needs to get to the bottom of this.

[1n2antiques]

Lmao rollin on the dang floor....Thank you

[bogartchaplin]

Hello

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Anyone Here?

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        one Here?

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                   Here?

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[coolections]

I would bet this case is closed. No one is going to care if the seller changed their mind and won't give away their item. They most likely got a defect and that is about all that will happen.

[bogartchaplin]

Basically there are only halfway rules on the site, Ebay just does what they want at the end of the day and if you get screwed over by them they don't care. That's the lesson to be gained. All of the long Rules and written out policies are a bunch of bogus. Every now and then they can just do what they want. Sounds corrupt to me.

-Kevin

[bogartchaplin]

For anyone that posted who was interested in this topic. For your information, Ebay never did anything about this and I haven't heard from anyone at eBay yet either. I've just been getting the silent treatment for the past 2 weeks since April 24th. Pretty sad and upsetting that this is how eBay operates when you do eventually encounter an issue.

-Kevin

[bogartchaplin]

There's a new development. The seller finally got negative feedback for doing the exact same thing to a different person. I took a screen shot of this negative feedback and I will post a picture of it if it gets removed. This new person actually bought something on April 17th a week before my incident with this seller. 

-Kevin