eBay

lonest_1456 · ‎05-31-2021

In the last 45 days I've had 2 returns that were over $400 dollars. The first issue is Ebay forcing me to seller to buyers with ZERO Rating. And before anyone comments that all buyers started at zero. Every business has the right to refuse customers.

Both items were returned in working condition.

Now, I've lost money on return shipping that I cannot get back. If I raise the price then it puts the items over what a new one costs. If I keep the price I sell it for an even bigger loss.

I'm new to selling but I hate Ebay. I've started selling on other sites already because of Ebay's outright abuse and lack of any kind of protection for sellers.

As a company I thought Ebay was good and provided a good service over amazon. But after being on the seller side I realize Ebay is a terrible company and terrible brand. I don't buy stuff on Ebay anymore and tell people to avoid it as well. They don't care about doing damage to their own brand. Just baffling.

stainlessenginecovers · ‎06-01-2021

No, let's all sit back as sellers, advertise great popular things at a great price; sell 100 of them in 5 days, collect $20000 and then run.

That's why there are buyer protections over seller protections. You have to go 1 way or the other.

Remember, a bad story gets told to 10 friends. A good story might get told to 1.

Reputation is everything. This place would not survive without a Money Back Guarantee.

wrong66 · ‎06-01-2021

Yes, you've mentioned this on 200 threads now. It sucks, but let it go.

reallynicestamps · ‎06-01-2021

It's basically self-insurance and it works best for steady sellers of low to medium value goods.

If you are selling high value goods it may be best to carry a commercial retailer's insurance policy or to use a one -off insurance company like shipinsurance.

An occasional seller of high value goods would not find it useful.

Think of household insurance.

There is good reason for me, given my location, to carry earthquake and tsunami insurance, but none to carry tornado insurance. If I lived in Kansas, my situation would be reversed

One good thing about Cookie Jar Insurance is that it covers everything. Including return shipping costs, and costs when you made the mistake (sending a red sweater when a blue sweater was orders being my go-to 'uninsurable' problem.)

So, in your situation (which is horrible) the value of the product would not be covered. The cost of return shipping would be from CJI as would the difference between the original selling price and the new price on the (damaged?) returned item.

I'd also note that CJI covers damage in shipping which can be difficult with shippers, who like to blame poor packaging if any damage is short of tire tracks on the box.

reallynicestamps · ‎06-01-2021

@dentalrprtek2012

Wow.

You refused the return of a garment valued at $3800 rather than pay for the return of something that could be resold?

You told eBay you would not accept either a return or a give a refund on return?

EBay took you at your word.

If this was a garment, as indicated, it is possible for the basic measurements to be fine, but the length too short on a modest tall person, or the upper arms too tight on a fat person like me.

Or the buyer thought he bought Part #222 but he needed Part #Y222. His responsibility, but your decision.

d-k_treasures · ‎06-01-2021

@stainlessenginecovers wrote:
Most all facilitating selling venues have Buyer protections and guarantees.

You sell some used items with no returns; items that need to work and to prove they work, you sell with a Return policy; not a 'no return' policy. This simply forces customers to use 'not as described' and then you are paying return shipping.

Finally- selling on the internet is like selling in a Mall- you don't have to right to refuse business in a Mall; and you don't have the right to not sell to 0 customers. (if there was a way to do it, all sellers would use it and the buying community would simply die out because 'new' buyers are 'not welcome here'.)

You sell some used items with no returns; items that need to work and to prove they work, you sell with a Return policy; not a 'no return' policy. This simply forces customers to use 'not as described' and then you are paying return shipping.

Well, even if you have 'buyer pays return shipping', and they don't want to, they will pick 'not as described' anyway.

you don't have to right to refuse business in a Mall

Of course you can refuse business in your own store, regardless of whether it's in a mall or not.

buying community would simply die out because 'new' buyers are 'not welcome here'.

New 'auction' buyers aren't very welcome here - they can only put in a couple of bids unless they BIN and pay for a bunch of items first. Maybe they don't WANT to buy anything now.

_____________________________
"Nothing is obvious to the oblivious"